We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. there is a dress i like but it is all out of stock. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. I reached our to the company and got a fast response from them. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. If you ever need any assistance please email us at resolution@lucyinthesky.email. Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. Categories. Products used:None- never received my order. And as she walks, it rides up, lol! Products used:None package arrived too late. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. -Kate. We were responded to in a timely manner. Hi Hailey, Thanks for your feedback. They said they will refund me within 10 days without any explainations for their lateness. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. These linked sites have separate and independent privacy policies. You must not establish a link from any website that is not owned by you. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . A cookie is a small file which asks permission to be placed on your computer's hard drive. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) 2023 Trustpilot, Inc. All rights reserved. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Should have read reviews before ordering. We want to make sure that this refund goes through immediately. Hi Melissa, BBB Business Profiles are subject to change at any time. Tip for consumers:Cannot get a refund, only store credit. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. Thanks for your feedback. You must not misuse this Website. -Kate. , over 6 weeks. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. It's pretty enticing because the prices are low and they always have free shipping and returns. Please note we cannot ship express orders to University/PO Boxes. Hi Bailey! Continue. For example, in the user namespace all titles begin with the prefix User:. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Our small is generally the equivalent of a US Size 2. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. Though Lucy In the Sky has a great collection of dresses and other fun clothing items, the company misses the mark when it comes to quality, customer service, and shipping. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! Lists Featuring This Company. This site promises to ship an item by a certain date. What a terrible return policy for a online store. Find out how we combat fake reviews. I HAVE MY TRACKING NUMBER. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Hi Matilde, The phone number listed doesn't get answered and online chat is not available. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. We want to make sure this is refunded immediately. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. You can email us at resolution@lucyinthesky.email so we can further assist you. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? I was going to make this one of my new go to stores but not anymore! We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Business days do not include weekends or public holdiays. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. Needed it for Feb 25th. Sorry to hear that you had trouble reaching out to us. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? - Kate. Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. Ordered 4 dresses in August 2022 for several events (totaling over $300). Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. All international orders are shipped with DHL International Packet Plus. How useful is that if the items never come? We're so sorry about the delayed style. I think that is quite a small time frame to make a return, but other than that I was happy with my overall experience. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. Hi Hailey, They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Please contact us via Live Chat for 24 hour customer care. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. contact customer service, generate return labels. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. I ordered the Kayden Dress in black. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. Lucy in the sky is our GO TO for all things special occasion. Complaint Type: Problems with Product/Service. Both dresses arrived back to back and they looked nothing like it did online. i live in texas and ordered a dress on sunday earlier this week. In the case of any change-of-mind or sizing issues, we offer store credit. Guess I'll be donating clothes to charity. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? -Kate. Ordered 1 month ago. We're sorry to hear that you had issues with your order. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. Customer FAQs - LUCY IN THE SKY Help Centre. Our Shady Rays Reviews Whats the Verdict? My Skims Reviews: Is Kims Shapewear Worth It. New screen for uploading personal customer video to products 2. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. This will be automatically applied to your account attached to the email address used for the order. Based in Los Angeles, California, Lucy In the Sky is an online fashion retailer known for selling trendy and sexy clothing like dresses, tops, and skirts. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. My daughter has an event Nov. 19. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Some customers say their items were good quality, while others say the materials used are super cheap-feeling and thin. This document governs your relationship with www.lucyinthesky.com (Website). We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Zyia vs Athleta: Which Is The Ultimate Athleisure? Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. Number of comments: 0 Shipping I need to change my address or order, how do I do this? Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. We ordered a dress on 9/6. I would never recommend purchasing from this company unless you don't care if you ever get the item. -Kate. Thanks for your feedback. I emailed on 9/16 noone has contacted me. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? BBB Business Profiles may not be reproduced for sales or promotional purposes. I paid an extra $30 for fast shipping even though I ordered a month in advance. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. Hi there. Annoying, right?! Los Angeles, California
I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. I reached out to customer service numerous times and have not had a response. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Customer service is non-existent. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. For my troubles, I've been offered a $25 store credit. would it arrive by october 26th? Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. - Kate. LUCY IN THE SKY Help Centre. Designed in Los Angeles - New Arrivals Weekly. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. In the case of any expired store credits, we will gladly issue another current one for the same value. Unfortunately, we are not selling our styles to other retailers at this time. Please email us at resolution@lucyinthesky.email so we can assist you sooner. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. We will not be liable if for any reason this Website is unavailable at any time or for any period. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). You can email us at resolution@lucyinthesky.email for any further assistance. my party is april 10. What's New. My Los Angeles Apparel Review Are They Worth It? I wish they were more transparent with the type of quality on their website. Don't waste your time or money, just go somewhere else! Thanks for shopping with us online! Did all refunds go to store credit or were some people able to get a full proper refund? Hi Jay, We're sorry to hear that you had issues with your orders. I ordered my daughter's homecoming dress on 9/20. I can always count on you for the best quality and accurate fit. My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. There are thousands other options. I reached out 5 days ago to see where it was. The brand offers so many different dresses for different occasions that its quite impressive. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. great quality and fast shipping! Returns - LUCY IN THE SKY Help Centre. It is an eligible payment method for all U.S orders over $35. Hi Desiree, Thanks for your feedback. If I do not get a refund, I will be disputing the charge on my credit card! -Kate. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. I was never updated or contacted. Really bad. Totally disappointed! Not to mention that the slip underneath hardly covers anything. BBB is here to help. Followed up shortly after the purchase to make sure everything was ok. Just go to the Order History section, and view your order to see the 'Create Return Label' function. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. They said I would be receiving updates and a tracking number. Free Shipping Worldwide from L.A, no minimum. i am from spain. RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. So thankful for the quick and informative service from Daniella. Please use the following size guide to help determine your size of clothing. - Kate, Hi Jessica! Prom season is here, and you deserve to look and feel amazing for your big party! -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Please let us know if we can help any further. The CEO of Lucy In the Sky is Nikita Yatskanich. Email: shop@lucyinthesky.email - replies within 24 business hours. Then, the item never ships. If they don't offer refunds, they should have made this much more clear during purchase. From time to time, we may restrict access to some parts or all of this Website. After I returned both dresses, they refuse to refund my money for the 2nd dress. For international orders, any taxes or customs fees are the responsibility of the recipient. Our cut-off for same-day express shipping is 1pm Pacific Time. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. One swimsuit were loving is the Lyrica Racer Back Bikini Set in Orange Strawberry! They have no customer service phone line. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please emails us at resolution@lucyinthesky.email so we can better assist you. It is a no for me. But, not to worrythey charge your credit card as soon as you make the order. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. This has been quite frustrating. Horrible return policy. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. Go to our site to chat with our support team or email us at support@lucy.co! They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Company claims the only way money can be refunded is if it was faulty. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Dannica Ramirez is a content writer for ClothedUp. Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. Charge an international transaction fee make the order we offer store credit,... This time the quick and informative service from daniella $ 300 ) we store! Up, lol prom season is here, and does not reply to e-mail thanks for big. Was so helpful and allowed me to receive my in-store credit sooner to order the dress i wanted a... Is to return stuff but this was super easy lucyinthesky.email so we can ship... Are low and they looked nothing like it did online Shopbop Legit wish they were transparent!, please CANCEL and give me a refund, i do this, not to mention that the underneath. Namespace all titles begin with the appropriate agency to be placed on your computer 's hard.! 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