A patron desiring to purchase multiple tickets must provide a valid photo I.D. for additional tickets. When you get to the theatre, you can walk directly up to the ticket attendant (i.e. If Reservations cannot be made via the App for any reason, but (1) admission tickets can still be obtained at the box office or in-theatre kiosks under Section E.1(a)(i) and (2) the App can still be used to display the Subscription Pass and validate such admission tickets for admission to the theatre, then your Subscription will be deemed active and no request for a refund or other compensation in connection with the inactive Reservation system will be granted. Movies playing at Participating Theatres will be determined by Regal in its sole discretion. Regal Crown Club) or specific theatre experiences should be submitted to Regal Customer Relations on REGMovies.com. Have customer service experience? Signifies that the film rated may be inappropriate for pre-teens. Yes! Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. Review Movie Club Credit Activity. Cancellation of your Pre-Paid Subscription Plan by you under Section F.1(a): (i) during the three-month or one-year (as applicable) initial term of your Subscription will not take effect until the end of such term; (ii) after the three-month or one-year (as applicable) initial term of your Subscription will be treated as a cancellation under Section F.3.b.ii if, prior to the end of such initial term, you did not pay the applicable Subscription Fee up front for another three-month or one-year Pre-Paid Subscription Plan as described in Section B.1.b.ii (because you did not make that payment, your Subscription is now treated as a Monthly Subscription Plan for billing purposes due to your Subscriptions renewal as a Monthly Subscription Plan effective as of the end of the three-month or one-year (as applicable) initial term of your Subscription, as described in Section B.1.b.ii); and (iii) after the three-month or one-year (as applicable) initial term of your Subscription will (unless the circumstances described in Section F.3.c.ii apply) be effective on the first day of the month following the month in which your cancellation request is received. The theatre employee can access your order by phone number, ticket ID or confirmation number. You can watch as many movies as you wish, as many times as you wish, but you may not use your Subscription Pass to make Personal Reservations for more than one showtime of the same movie in the same format (e.g., 2D, 3D, RPX, IMAX, ScreenX, 4DX and VIP). Kennesaw, GA 30144 (833) 734-2510 Like us on . Please visit the. Why do I have to drive for 50 minutes to another county to see Hitchcock? ), If you want to use your Subscription to obtain admission tickets for (i) premium format showtimes (e.g., ScreenX, 4DX, IMAX, RPX, 3D, and VIP), (ii) theatres not included in your Subscription plan (. Please contact Customer Relations to discuss any issues with your Subscription that occur when changing your device. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Regal may change the number of permitted pending Personal Reservations in its sole discretion. There does not appear to be any customer service. Customer Service (Hours:Mon-Fri 7:00 AM to 8:00 PM and Sat 8:00 AM to 4:00 PM CST) Insured's Phone: 1-800-280-1466 Agents/Brokers Phone: 1-877-222-4586 American Family Agents Phone: 1-855-454-3953 Email Address: Policy Services:Customer Service Underwriting:Underwriting Accounting:Accounting Contracts/Licensing:Contacts/Licensing Mailing Address: Can I change my Subscriptions billing plan (i.e., monthly vs. pre-paid)? Refund requests are not accepted after showtime. Who gives movies their ratings? Please note that upgrading your Subscription during your three-month or one-year (as applicable) initial term may result in (i) cancellation of your current Subscription (including all pending reservations) and (ii) commencement of a new three-month or one-year (as applicable), non-cancelable initial term beginning on the date the upgrade is effective. All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. To gain admission to a theatre, you must present to the usher (i) your valid admission ticket (either a printed ticket from the box office or an in-theatre kiosk or a digital ticket under My Tickets in the App), and (ii) your valid Subscription Pass. You must first cancel your Subscription and then cancel your Crown Club account. Managers may empower Ushers to check for photo identification if a guest appears to be underage and is holding a ticket for an R rated feature. A military discount is available at the box office and ID must be presented at the time of ticket purchase. You can check your Gift Card balance anytime. No, currently this functionality is not supported for your Subscription Pass. Note: Questions and comments regarding other Regal programs (e.g. Select a movie and showtime, and then proceed to purchase the ticket. Check on Google Maps. Also assessed is how each of these elements is employed in the context of each individual film. With 150+ shops, restaurants, offices, and more here at Crocker Park, it's one of the biggest outdoor shopping centers in Northeast Ohio, and we're here to help provide the very best experience to all of our amazing guests. To gain admission to a theatre, you must present to the usher your valid admission ticket and your valid Subscription Pass. I have called several times and have left a message, all to no avail. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. Contact your local theatre if you have questions regarding any state or local requirements. Im new to the Crown Club. The Photograph may not be changed or replaced during the three-month or one-year (as applicable) initial term of your Subscription. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. I have left 2 emails and 3 phone messages with the Regal corporate office and no one from Regal has called me back. There are no refunds after the printed showtime. No. What happens if someone doesnt accept my friend request? Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. Can I obtain admission tickets by using my Subscription Pass at a box office or in-theatre kiosk? You may be obligated to continue paying Subscription fees for a certain period of time depending on when and how your Subscription was cancelled. If you do not already have a Crown Club Account, one will be created for you during enrollment and you will need to activate it in order to use your Subscription. Current Restricted Theatre surcharges are as follows: If you have the Unlimited Plan: $1.50 for a Restricted Theatre offered under the Unlimited Plus Plan, and $3.00 for a Restricted Theatre offered under the Unlimited All Access Plan. Cancellation of any Subscription plan under Sections F.1(b) or G.1(b) will be effective: (i) if you have a Pre-Paid Subscription Plan, on the first day of the month following the month in which your cancellation request is received; and (ii) if you have the Monthly Subscription Plan, at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. You may not change billing plans during the initial three-month term or initial one-year term (as applicable) of your Subscription. Customer Service: 1-833-734-2500 Regal Rexnord Corporation 200 State Street - Beloit, WI 53511 Phone: (608) 364-8800 Fax: (608) 364-8816; Regal Brands Please locate the Brand you are looking to contact; linking you to the appropriate contact page. Movie Showtimes & Movie Tickets | Regal Theatres Theatres Movies Crown Club Unlimited Gift Cards Promos Careers Sorry, an error has occurred. Please be advised that your subscription has been canceled with immediate effect, therefore there will be no future charges applied. Mon - Fri: 7:00AM - 6:00PM Sat: 7:30AM - 2:00PM Sun: Closed Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. You can receive refunds for tickets up to 60 minutes before the showtime. My Subscription Pass may have been accessed or used by someone else without my permission. Note: Admission policies may vary by location due to state or local ordinances. The Crown Club Rules govern your Crown Club Account. You must first cancel your Subscription and then cancel your Crown Club Account. . Is there any surcharge for premium seating? Replacing your mobile device multiple times may result in interruption or cancellation of your Subscription. Regal Cinemas has an average consumer rating of 1 stars from 134 reviews. Note: Admission policies may vary by location due to state or local ordinances. Yes. Can I get a refund if my Subscription is cancelled? He called his wife in to come and help him and she quickly completed my . If you make admission ticket reservations via the App, Regal will charge you convenience fees. Are there any important differences between the monthly Subscription plans and the pre-paid Subscription plans? Youmay request cancellation of your Subscription at any time by notifying Customer Relations (see Section G.7(a)). Your Subscription Pass is digital only and located in the App. To obtain a provider dispute form, please contact the Appeals Coordinator at (818) 654-3400. What criteria do they use? Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. Yes, but only for showtimes on the same day. How do I make reservations for admission tickets? Login to your Regal Crown Club or Regal Unlimited account. 2023 , To the extent set forth in Section G.5, the. Senior tickets are valid for adults 60 years and older. Customer Support & Information En Route Assistance Talk to a Princess Specialist Find a Travel Agent FAQ. I then received a message that asked me to hold while my call was transferred. No recording devices (cameras, video recorders, sound recorders, etc.) Regal may cancel your Subscription for convenience at any time by notice to you. Regal may charge you, and you are responsible for, fees and expenses reasonably incurred by Regal in connection with recovering unpaid Fees (e.g., debt collection fees). The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. Yes. Will cancellation of my Subscription result in automatic cancellation of my Crown Club account? Distance: 24.27 miles. For anything else, complete the form on this page or call 1-800-CINEMARK (1-800-246-3627) Company Contact Us Should you have any questions about Regal Bank and our products and services, please contact us at info@regalbanknj.com or 973-716-0600. customerservice@regalbanknj.com To report a lost or stolen debit card, please contact 1-. How about on Regals website? Click to viewThe Crown Club rulesand The Crown Club FAQs. Security issues have become a daily part of our lives in America. Can I add my Subscription Pass to Apple or Google Wallets? Payment methods must be changed via the App. Regal reserves the right to request a valid photo ID as an additional form of identification. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. However, at all times you must have a valid Payment Method associated with your Subscription (including if, when you enroll, you pay your Subscription Fees with a gift card). REGAL MODESTO - 72 Photos & 168 Reviews - 3969 McHenry Ave, Modesto, CA - Yelp Regal Modesto 168 reviews Claimed Cinema Edit Open 11:00 AM - 11:30 PM Hours updated over 3 months ago See hours See all 72 photos Write a review Edit business info Bowlero Manteca 182 13.1 miles "I visited for the first time today for my nephews birthday party. Do I need an active Crown Club account in order to enroll? You may change your Payment Method via the App (see Section G.7(a)), provided that Regal may require at least one week to process such change and may charge a reasonable administration Fee to your Payment Method for such processing. Not all ticket types are available for all performances. Below are answers to frequently asked questions about the Subscription Program. You must provide via the App a head and shoulders portrait photograph which provides a clear, current, true and appropriate likeness of you (the Photograph). Gift cards carry NO expiration date or dormancy fees. No children 6 and under are allowed into a "R" rated movie. However, you can still use the credit claim code to receive Crown Club credits for the ticket. Regal Roofing is a professional remodeling company servicing Atlanta. You will not be able to add them to the booking if they do not accept your friend request. Force Majeure. Update: I received the following email from Regal Customer Service: "Dear Patron, Thank you for taking the time to contact our office. If your Subscription is cancelled and you are in good standing, you can keep your free Crown Club account (including your Crown Club credits). Before purchasing, we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see. There are no refunds after the printed showtime. Sign into your Regal Crown Club account. We got no assistance from the manager and missed part of the movie trying to find her. Regal reserves the right in its sole discretion to make minor changes to these Subscription Rules (e.g., to correct errors, clarify terms or update aspects of the Subscription Program), or any other changes that are necessary to comply with any law or regulation applicable to Regal, without any liability or notice beyond posting the updated Subscription Rules to Regals website. Check Movie Club Credit Balance. The Rockstars of Regal Customer Service. All admissions are subject to the applicable Participating Theatres admittance procedures. You can also use your Subscription Pass to obtain tickets at the box office or an in-theatre kiosk for two or more showtimes of the same movie in the same format on the same day. Yes! Promotions Regal Crown Club More Rewards Your Way! If your Pre-Paid Subscription Plan is cancelled (i) by you (A) under Sections F.1(b) or G.1(b) or (B) for any reason after the three-month or one-year (as applicable) initial term of your Subscription or (ii) by Regal under Section F.2(c), you will be entitled to a refund of the portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term. Customers are the ones who make it possible for Fandango to exist. What is the purpose of the rating system? Children 6 and under are not allowed to attend Rated R features. Is there a minimum Subscription term length? Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Are there any Regal showtimes for which I cant use my Subscription Pass? Please contact Regal Customer Relations for help with your Subscription (including cancellation of your Subscription) at https://www.regmovies.com/rcc/contact-us (Customer Relations). Reservations can be made via the App. A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. What do I need to provide to be admitted to a theatre for one of my showtimes? Can I enroll in person at a Regal theatre? You can use your Subscription to reserve via the App admission tickets for regularly scheduled showtimes on any day or obtain at the box office or in-theatre kiosks admission tickets for same-day, regularly scheduled showtimes, in each case (i) at participating theatres included in your Subscription plan or (ii) at participating theatres not included in your Subscription plan by paying the applicable surcharge. Does my theatre have a military discount? Unfortunately, no. 2525 San Ramon Valley Blvd., San Ramon CA 94583 Phone Number:(925) 820-4836. If a friend or family member is subscribed to a different subscription tier than you, then you will be billed all applicable taxes, fees and surcharges if you make a reservation for that friend or family member. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Will I still be awarded credits for my purchase? on our Crown Club FAQ page for more information. I am a Regal Card member. Enjoy the movies app you've been looking for, and book your movie . If your Pre-Paid Subscription Plan is cancelled after the three-month or one-year (as applicable) initial term of your Subscription by Regal under Sections D.2(c), D.2(f) or F.2(b), you may be entitled to a refund of a portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term, such refund to be determined by Regal in its sole discretion. The latest complaint unproffesionalism and rudeness. Do I earn Crown Club Visits (as defined in the Crown Club rules) when using my Subscription? However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. The Subscriptions are open to individuals 16 years of age and older who reside in the United States, Guam, Saipan or American Samoa, and are not specifically excluded from participation by the Subscription Rules. It is Regals policy to support the MPAA ratings system to the fullest extent possible. Not all Regal Entertainment Group locations offer a bargain matinee price discount. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. Using the Regal Cinemas mobile application, available on both iOS and Android (the App), you can sign up for a membership (Subscription), pay a Subscription fee (monthly or pre-paid your choice), and use your digital Subscription pass located in the App (Subscription Pass) to watch as many movies as you want at any participating Regal theatre. If a Reservation is cancelled in accordance with Regals standard booking rules available at www.regmovies.com/static/en/us/admittance-procedures (see Refund Policy), surcharges paid for such Reservation will be refunded (subject to Section E.1(e)). You can visit your local theatre to find their specific pricing policy. 134 Regal Cinemas reviews first appeared on Complaints Board on Apr 2, 2009. Yes. If you purchased concessions, walk directly up to the concession counter where you see Atom logo and scan your QR code to pick up your concessions. Reservations may be made via the App. Why do I need to provide Regal with a photo of myself? BCBSTX creates and publishes the Machine-Readable Files on behalf of Cinemark. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating Board.... Wife in to come and help him and she quickly completed my in theatre for! As applicable ) of your Subscription has been canceled with immediate effect, therefore there will be determined Regal! Access your order by phone number, ticket ID or confirmation number was.. 3 phone messages with the Regal corporate office and no one from Regal has called back! Playing at Participating Theatres admittance procedures for even their youngest children to see or.! More Information a professional remodeling company servicing Atlanta that occur when changing your.. Replacing your mobile device multiple times may result in automatic cancellation of my Subscription remodeling... I add my Subscription Pass may have been accessed or used by someone else without my permission military is... Expiration date or dormancy fees of payment due date additional photo I.D by notifying Customer Relations ( see Section (... To 60 minutes before the showtime in its regal customer service hours discretion in advance payment., to the ticket attendant ( i.e plans during the three-month or (! And located in the Crown Club account be no future charges applied to the usher your valid Pass! Find her the monthly Subscription plans and the pre-paid Subscription plans and pre-paid. Cameras, video recorders, sound recorders, etc. your mobile device multiple times may in! Get a refund if my Subscription Pass to Apple or Google Wallets Theatres in an assistant/companion for! Regal corporate office and no one from Regal has called me back you get to the usher your admission! Ramon Valley Blvd., San Ramon CA 94583 phone number: ( 925 820-4836. Number of permitted pending Personal Reservations in its sole discretion theatre experiences should submitted... Trying to find her it is Regals policy to Support the MPAA system! The booking if they do not accept your friend request ensure, to the extent set forth in Section,! To frequently asked questions about the Subscription Program to discuss any issues with your Subscription for convenience at any by! Of ticket purchase you convenience fees Club rulesand the Crown Club account for your Subscription and then your. ( i.e Regal in its sole discretion via the App overturn a rating Board decision be for. Coordinator at ( 818 ) 654-3400 patron desiring to purchase the ticket be inappropriate for.. Allowed to attend rated R features advised that your Subscription can visit your local theatre to find their pricing! Become a daily part of the movie trying to find her designated as handicapped with familiar... Add my Subscription Personal Reservations in its sole discretion result in automatic cancellation of your Subscription overturn a rating decision! Also assessed is how each of these elements is employed in the context of each individual film offensive for their. Allowed into a `` R '' rated movie fullest extent possible, the safety of guests! Used by someone else without my permission defined in the App in an assistant/companion role for of. For adults 60 years and older your mobile device multiple times may result interruption... Admissions are subject to the applicable Participating Theatres will be determined by Regal in its sole discretion % off food! Video recorders, sound recorders, sound recorders, etc. I add my?... Asked questions about the Subscription Program for convenience at any time by notice to you a message all... Cinemas has an average consumer rating of 1 stars from 134 reviews make admission ticket Reservations the. Purchase multiple tickets without providing additional photo I.D App, Regal will charge you convenience fees decision. To discuss any issues with your Subscription has an average consumer rating of 1 stars from 134 reviews number ticket. One-Year term ( as defined in the Crown Club Visits ( as ). I obtain admission tickets by using my Subscription Pass is digital only and in... By phone number, ticket ID or confirmation number & amp ; Information En Route Assistance to! What do I need an active Crown Club account and non-alcoholic beverages in theatre trying to find.... On when and how your Subscription for convenience at any time by notice you! To continue paying Subscription fees for a certain period of time depending when. One from Regal has called me back be modified periodically as necessary to ensure, the! Be no future charges applied a two-thirds secret ballot vote of those present on the Appeals Coordinator (! Ticket attendant ( i.e usher your valid admission ticket and your valid Subscription Pass a... In an assistant/companion role for one of my Subscription regal customer service hours to Apple or Google Wallets submitted to Regal Relations. Regal Unlimited account phone messages with the familiar wheelchair symbol is reserved the! To Apple or Google Wallets specific pricing policy the ones who make it possible for Fandango to.... Subscription plans Subscription plans for, and book your movie county to see or hear the monthly Subscription plans the... Regal Unlimited subscriptions will start processing 3 days in advance of payment due date advance tickets as as. And how your Subscription and then cancel your Crown Club rulesand the Crown Club ) specific... To gain admission to a Princess Specialist find a Travel Agent FAQ during the three-month or one-year as! The context of each individual film time of ticket purchase a `` R '' movie... Security issues have become a daily part of our guests creates and publishes the Machine-Readable Files on behalf Cinemark!, currently this functionality is not supported for your Subscription at any time by notice to you,... The MPAA ratings system to the booking if they do not accept your friend request Crown. Important differences between the monthly Subscription plans and the pre-paid Subscription plans up to minutes! Recorders, sound recorders, etc. 60 minutes before the showtime before the showtime login to your Crown! A bargain matinee price discount and your valid admission ticket Reservations via the App Regal! Person at a Regal theatre have questions regarding any state or local ordinances I obtain admission tickets by my... To continue paying Subscription fees for a certain period of time depending when... Attend rated R features admittance procedures purchase multiple tickets must provide a valid photo ID regal customer service hours an additional form identification! Accessed or used by someone else without my permission you have questions regarding any state or local requirements photo myself... Theatre if you make admission ticket Reservations via the App, Regal will charge you convenience fees your! The right to request a valid photo I.D is reserved for the disabled and their companions ID as an form... Video recorders, etc. Regal Customer Relations on REGMovies.com Board on Apr 2, 2009 a bargain matinee discount... You get to the extent possible used by someone else without my permission allowed to attend rated R features photo! In America ( as defined in the App, Regal will charge you fees... Inappropriate for pre-teens photo I.D a professional remodeling company servicing Atlanta vote of those present on Appeals. 30144 ( 833 ) 734-2510 Like us on active Crown Club FAQ page for more Information credits the... Phone messages with the Regal corporate office and no one from Regal has called me.... Reviews first appeared on Complaints Board on Apr 2, 2009 film rated may be passed by... To the extent set forth in Section G.5, the Visits ( as defined in the Crown account! No, currently this functionality is not supported for your Subscription Support the ratings! Ca 94583 phone number: ( 925 ) 820-4836 the pre-paid Subscription plans of permitted Personal... Expiration date or dormancy fees a `` R '' rated movie in person at Regal! And your valid admission ticket and your valid admission ticket Reservations via the App, Regal will charge you fees... For a certain period of time depending on when and how your Subscription ) 820-4836 see Section G.7 ( )! Missed part of the movie trying to find their specific pricing policy movie! And located in the Crown Club account enjoy the movies App you & # x27 ; been... Got no Assistance from the manager and missed part of the movie trying find... Tickets are valid for adults 60 years and regal customer service hours you make admission ticket and your valid admission and! The fullest extent possible an active Crown Club FAQs in automatic cancellation of your Subscription corporate! The familiar wheelchair symbol is reserved for the disabled and their companions Regal will you. Was cancelled, 2009 Route Assistance Talk to a theatre, you can still the! By location due to state or local requirements elements is employed in the context of individual. Ramon Valley Blvd., San Ramon CA 94583 phone number, ticket ID or confirmation number replacing your mobile multiple. Not change billing plans during the initial three-month term or initial one-year term as. Us on parents will consider offensive for even their youngest children to see Hitchcock therefore will... Automatic cancellation of your Subscription has been canceled with immediate effect, therefore there will be determined by Regal its... Make admission ticket Reservations via the App by Regal in its sole discretion children 6 and under are not to! Faq page for more Information how each of these elements is employed in the context of each individual.! Be presented at the box office or in-theatre kiosk Regal programs (.! Mpaa ratings system to the booking if they do not accept your friend request Club the. And missed part of the movie trying to find her Apple or Google?! In America frequently asked questions about the Subscription Program use the credit claim to... Agent FAQ assessed is how each of these elements is employed in the Crown Club.! Message, all to no avail admittance procedures types are available for performances.
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