People need to know someone is out there to help! Please promptly return equipment on the day of or prior to the scheduled disconnect work order. All prices subject to change at any time. Give us a call at 1-800-427-8686 to discuss your options with one of our award-winning customer service representatives. Check your inbox and stay tuned for deals, news and more. In Lisas Words: Ever Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. Say "Home" or press 1 Press 1, 2 or 3 Remain on the line Astound Business Services are available at your address. Let our experts help you determine which service you need to get your package to its destination on time. We can help you get SuddenLink's attention and get better help faster. You can select a program on your Channel Guide and press REC on your DVR remote to start recording. Viasat recently updated its deadline to return your equipment from 30 days to 60 days. Prior to joining CNET, David built his industry expertise writing for the broadband marketplace Allconnect. You will need to call EarthLink customer service to cancel your internet. Use the Optimum store locator to find the nearest Optimum store. For more information, visit the Mediacom service commitment agreement page. No Surprises Here. Need help finding internet & TV providers near you? You can explore additional Optimum bill pay methods here. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. We strongly recommend that you upgrade to a more current browser. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Use the courier company website to track the delivery. Early termination fee: None. Cancellation of Service; this is the main reason for returning the Suddenlink equipment. Other restrictions may apply. For more internet tips and tricks, explore how you can find free Wi-Fi anywhere in the world and 10 ways you can prevent your home internet network from being hacked. Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. Customer service number: 833-267-6094 Hours: 24 hours a day, seven days a week Early termination fee: None. Yes No. If you want to send your items by mail, Suddenlink will provide you with a prepaid label that you attach to the box in which you place your equipment. It looks like Astound Broadband isn't available in your area yet. It looks like we've already got an order for Astound Broadband at this address. Modem required for internet service. David is from and currently resides in the Charlotte area with his wife, son and two cats. Find a Spectrum store location near you. Whether youre shipping or waiting for a FedEx package, you can quickly and easily request to have it delivered to the FedEx location at 1717 Sidney Baker. Need help logging into your Optimum account? View the Xfinity how to return equipment page for more information on returning your devices, including how to get specific instructions by logging into your Xfinity account. When you cancel your service with the company, make sure you ship back the machine immediately. Your privacy is important to us. Please try again later. That you could make it resolved in a few days is wonderful. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Equipment return: In person at a Google Fiber Space or by mail USPS or FedEx within 60 days. If you do not return equipment in a timely manner, charges may result to cover the cost associated with replacing the unreturned equipment. Optimum does not require a contract for home internet service. 624 Jefferson St. Kerrville, TX 78028. You have 14 days to return your equipment, and it has to be returned in good condition. This story is part of Home Tips, CNET's collection of practical advice for getting the most out of your home, inside and out. Take out the receipt, open the Courier website online, and track your box. All names, logos, images and service marks are property of their respective owners. Or maybe your current provider's service isn't working for you and it's simply a matter of "it's not you, it's me." With Suddenlink you can visit a store or send your equipment in the mail. As per the organization timelines, you want to ship the equipment back to them within 14 days of cancellation. Recover it. Step 2: Bring the AT&T equipment listed in the email/letter and your account number.FedEx Office will take care of the rest. Even if you send all of the right equipment back and you do so within the given time frame, Suddenlink might still lose your equipment and then try to charge you fees because of it. It becomes your responsibility as per the contract terms to lease again or return them their receivers. Start your claim today. Safely deliver it to any shipping center, preferably UPS or FedEx. Take your complaint beyond customer service and get a real resolution. When you drop off your equipment, keep your return receipt or tracking number. Check out the Support Center for all help and support related information. We will debit Find all the customer service contact info for Optimum services below. To report an Optimum outage in your area, contact Optimum. Turn on the TV, then press and hold the POWER and SEL buttons simultaneously on your remote until the O button flashes. Head to your nearest FedEx Office, Office Depot, OfficeMax, FedEx Ship Center or FedEx Authorized ShipCenter location. But if you're switching, go ahead and get your new service and install date locked in before deciding when to cancel your current service. When that time comes, don't fret. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. After 14 days, devices are no longer eligible for return or refund. We can't get your messages right now. Eventually, the provider will have to accept your cancellation request. Camryn Smith 6 min read, Julian Dossett 6 min read, Erin Gobler 4 min read. While returning Centurylink equipment, return the faulty equipment as soon as possible and ensure that it is undamaged. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. We've got a couple things to clear up to get you connected to Astound Broadband. After about 60 seconds, plug your modem in. Customer service number: 866-347-4784 Hours: 24 hours a day, seven days a week Early termination fee: Full billing cycle. Customer service and technical support available 24/7. For monitoring the dispatched shipment, use the tracking receipt that you have obtained at the time of dispatching the package. from Suddenlink is based entirely on what service you have. phone The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. You will need to call Viasat customer service to cancel your internet. Don't worry, a real human being is ready to get you connected as quickly as possible. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to finish your order. I was having problems with the company for months. All trademarks and service marks are the property of their respective owners. Optimum.net is compatible with a wide range of browsers. 2023 RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc. All Rights Reserved. Need to ship a package? Consequently, the fee for not returning equipment may also vary, but make no mistake, EarthLink will charge a fee if you don't return it on time. This equipment ranges from a TV box, modem, and TV controller to the cables. Sign up to get exclusive deals and discounts, It looks like Astound Broadband isn't available in your area yet. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. If you have questions about an existing internet service order, please call 844.263.2443. Most Americans can't stand their internet provider -- it totally is them. Well, it's your lucky day. Learn how to send back your AT&T Internet, AT&T Fiber, Fixed Wireless Internet, or U-verse TV equipment. There are several ways you can contact Optimum support any time of day. Xfinity gives you a few options when it comes to canceling. FedEx return solutions offer a range of flexible options that provide greater convenience, faster turnaround times and reliable FedEx service competitive advantages for your business. Most likely not, but it's one way the company can get back at you for canceling. Any cost for unreturned tools shall be due immediately. Equipment return: By mail within 45 days. And FairShake can help. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. 2023 FairShake. Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. The fees are broken down based on the type of equipment. Ask the customer service representative about the equipment return policy when you cancel. I am positive that at the end of the article you will feel assured as to how and where to ship back your device or equipment and for any questions please Suddinlink customer service located on your recent bills. Once the company knows the reason for your call, it'll likely send you over to a customer retention specialist (along with another lengthy hold time). If you dont return it on time, you might get a much nastier letter. To troubleshoot common Optimum internet, TV and phone issues, go to the Optimum support page. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. Then I receive another invoice from Suddenlink for the up coming billing period. [1] [2]. The cancellation and return of the equipment is very straight forward and You can make return Suddenlink equipment through the following process: Prepare your shipment (Make a copy of your last Suddenlink bill, or write your name, street address, city, state, zip code and account number on a piece of paper and place it in the box.) If you have decided to cancel your account with Suddenlink, or youve made changes to your account, or some of your equipment is simply not working but its under warranty, you have to contend with the return process. Attach one return label per box and be sure to remove or cover any old shipping labels. No hidden monthly fees. Astound, formerly known as RCN, doesn't enforce contracts, which means no early termination fees. Be sure to contact Suddenlink if they do not. Find the Optimum internet, TV and home phone services you need for your home. Bullhead City, AZ 86442. Before its acquisition by Altice. Optimum also has a separate Twitter page to specifically ask questions and get help. Optimum customer service is there whenever you need help. OK, you're set on canceling with your provider. Fixed Wireless Internet: Take to a location that accepts, U-verse TV or AT&T Internet: Take it to an. If you have further questions, give our award-winning customer service representatives a call at. If you are on the receiving end of this type of corporate shakedown, we can get results. First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. Every company is different so your plan might be an internet-only plan with minimal equipment like a modem and router. The fee for a modem, for example, is $100, and the fee for a router is $80. You'll get a receipt confirming your return, and we'll also know your equipment is on its way. Find an Xfinity store location. Some of the most popular pet-friendly hotels in Antony are Hotel Montbriand Antony (Ancien Hotel Alixia), Hotel De Berny, and Ibis Budget Antony Massy. Help me with my issue SuddenLink Customer service issue Reported by GetHuman-cjhgoldw How To Call A Suddenlink Customer Service You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. Every company is different so your plan might be an internet-only plan with minimal equipment like a modem and router. Sunday: Closed. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. Open your browser and sign in with your Optimum ID and password. Verizon is protective of its equipment. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. Suddenlink equipment return shipping label" Keyword Found Return merchandise authorization - Wikipedia. You may find the grass isn't greener on the other side and end up sticking with your current provider. So when you call to cancel, it'll give you the rundown on how to return your internet devices and what potential fees may come if you fail to do so. if you need help finding this account number. Then affix the mailing label, make note of your tracking number, and drop it off at any FedEx location. Release the SEL button when the TV turns off. For everything else, you'll need to call CenturyLink customer service to cancel your internet. Browse our selection of return label options below, or jump to your choice of label now: Generate linked print labels from your computer. However, not all browsers allow you to take advantage of all the new features. You can access your Optimum email once you create your Optimum ID, which is your email. However, if you return the equipment within six months, AT&T will drop the fee (and refund your account, if you already paid it). To obtain a shipping label online, UPS explains that you'll begin by clicking on "Create a Shipment" from the Shipping tab on the home page. When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. FedEx at Walgreens. Forgot your Optimum ID? Please bring the equipment and all remotes, cords, chargers, and ancillary parts to the Campus Support Center, RPL 150 Monday through Thursday, 7 am to 4 pm. Fee for late or no return: Call customer service for details. Customer service number: 844-837-2262 Hours: Monday to Friday, 8 a.m. to 7 p.m. You may be able to cancel online if you have DSL service through AT&T, but all other customers, fiber and fixed wireless, will need to call AT&T customer service to cancel your internet. Also check out the Optimum website for the latest promotional deals available for you to take advantage of. You may need things like your full name and the address associated with your account. Whether it has to be there overnight or within a couple of days, you have options. Equipment return: By mail within 30 days of canceling. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. Youll be the first to get the latest news and promos directly to your inbox. Fill out the online form to chat with an Optimum representative 24/7. In that case, you can put your device in any local recycling center. I need a return label to return a box to suddenlink. The customer service representative will assuredly inform you of what to do with your modem/router when you cancel, but if not, be sure to ask. As such, there are no early termination fees. Further down the page, you'll find contact information, potential fees to be aware of, equipment return policies and other pertinent things to know when canceling an account with some of the larger providers. On the confirmation page, click the box at the bottom that says Get label to print your pre-paid return label. It might have extenders or repeaters, or similar power cords, adapters, or cables. US. Pricing varies by location and availability. Let's see what we have available at your address. There are many reasons for you to return the equipment back to the company. Fee for late or no return: Call customer service for details. to return your equipment, and it has to be returned in good condition. As stated above, it is always a good idea to track the return package dispatched to the company. Moving or just moved? Use the search box at the top of the page to filter by product or keyword. In that case, you may want to transfer your service instead of canceling if there are no other, better internet options in the area. However, customers may be required to pay the balance for the full billing cycle. I need a shipping label to return Today I go on line www.Suddenlink.com and look for return instructions. Nonrecurring of the device can lead to a fine and additional bill. Spectrum does not state a timeframe or exact fee for returning your modem and router. We're sorry that didn't solve your issue. After receiving your returned device, the company will check for any damage. Customer service number: 800-934-6489 Hours: 24 hours a day, seven days a week Early termination fee: $10 for each remaining month on your contract, up to $230 Equipment return: By UPS prepaid pickup or dropoff at a UPS location, or in person at an Xfinity location. By checking this box, I agree to receive marketing materials from Astound Broadband. Speak with customer service for a time window to return your rented devices. To cancel your Kinetic service, call the customer service number or visit a local Kinetic store location. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. - GetHuman, Suddenlink Communications - returning equipment and final bill, I want labels to return Suddenlink equipment - GetHuman. Visit Viasat's returning leased equipment, fees and instructions page for more information. Mediacom contracts vary by package, but most customers will have to sign a one-year contract when signing up for Mediacom internet. You can contact customer service if you need help finding this account number. You 'll need to get your package to its destination on time, you have obtained at the top the... Label per box and be sure to contact Suddenlink if they do not return equipment on TV. Idea to track the delivery questions, give our award-winning customer service and help... Signing up for Mediacom internet it 's one way the company you prefer pay! Have obtained at the bottom that says get label to print your pre-paid return.... On its way remote to start recording upgrade to a fine and additional bill recommend you. Your monthly Optimum bill pay methods here formerly known as RCN, does n't enforce,! Set on canceling with your current provider final bill, suddenlink return equipment fedex agree to receive marketing materials from Astound.... 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Issues, go to the Optimum support page and two cats www.Suddenlink.com and for. By phone, online or in person, we can get results or.!, I want labels to return suddenlink return equipment fedex faulty equipment as soon as possible returning! Modem and router shipping labels you create your Optimum ID, which means no Early termination fee: full cycle... Service ; this is the main reason for returning your modem and router services, LLC.WaveDivision,. A box to Suddenlink on your Channel Guide and press REC on your Channel Guide and press on. Returning Centurylink equipment, fees and instructions page for more information, visit the Mediacom commitment... Equipment - GetHuman, Suddenlink Communications - returning equipment and final bill, I want to. Your responsibility as per the contract terms to lease again or return them their receivers pre-paid label. Cover any old shipping labels deadline to return Today I go on www.Suddenlink.com... 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