Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). Purchases of SNCF Discount Cards will be subject to the Terms and Conditions set out here and the SNCF terms and conditions which can be accessed here. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. There are a number of Discount Cards that you can use in Great Britain (we will call these Railcards). All rights reserved. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. Trainline is a place where you can share your talents, grow as a person and learn from the brightest sparks. So, the refund amount is based upon the amount of travel youve done out of the 40 weeks youve paid for, not 52. If you are eligible, well return your money to you via your original payment method, so long as its still valid. Click here to view the minimum fare. PLEASE READ THIS AGREEMENT CAREFULLY. For our French customers wed like to draw your attention to section 13, for our American customers wed like to draw your attention to section 14, and for our Italian customers, wed like to draw your attention to section 15, as theres some important info there that relates just to you. We know you must have a few but its important you keep it safe and confidential. We are also not responsible for losses that you suffer that are not related to our booking service. . Trainline reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time and to vary any and all elements of this scheme at any time without notice. When travelling by train in Britain, you can usually get on the next available service if you miss your connection. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. Please note that it is not possible to call this phone number in order to make a booking. By participating in the scheme, you agree to the conditions set out in this section. We dont provide the transport services, so were only responsible for our booking service itself. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. 14. If your password has been stolen we recommend changing it as soon as possible. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. The Railcard does not become your property. In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. Need assistance? Same train, same route - just more tickets. The relevant laws of France will apply to these Terms and Conditions. If there are any inconsistencies, please refer to this specific section only. Customer Relations Team. Finally, click on Personal details and update your address. Registered address . Please check that our emails arent blocked by your internet service provider or sent to your spam folder. You can get these from most train stations. Each Promo Code must be redeemed in full and cannot be used in conjunction with any other Trainline offer. Instead of paying for one big ticket from A to B, you pay less for a number of small ones. Changes to barcode season tickets may require a change to an alternative season ticket format, or an alternative process to be followed. The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. You must be aged between26and30years old to buy this Railcard. Trainline support Search by keyword Book with confidence with Advance tickets - You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. Please note that not all of the delivery options below are available for all operators and services. However, if you do book additional travel services via links on our booking service within 24 hours of receiving the confirmation of your rail or coach booking, those travel services will become part of a linked travel arrangement (as defined in the Package Travel and Linked Travel Arrangements Regulations 2018). Neither you nor we intend any third party to be able to enforce any of these terms. Itll make your future bookings speedier. If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. On weekdays, the discount is valid after morning peak times. The Agreement. Call us on 01 73 44 07 86 to get help with existing bookings. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. Call us between 09:00 and 17:00 UK time Monday to Friday. If youre travelling by train in France, we may notify you if you are eligible for compensation if your journey was delayed or cancelled. Please note that due to Royal Mail restrictions it may take longer to deliver to remote locations. We are represented by over 50 nationalities across five locations. The discount card or subscription can then be refunded. I think if you had something in writing that shows. When you book tickets with us, you can either check out as a guest or create a personal account (My Account). Leicestershire, DE12 7DS. You must be aged 60 years or over to buy a Senior Railcard. CLASS ACTION AND JURY TRIAL WAIVERS. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. You must be aged between 16 and 25 years old to buy this Railcard. This data can be used in legal proceedings, in the same way as any written document. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. From here select the details you want to update from the left hand side. To exercise their right of withdrawal, the customer will be invited to submit his request from 11/10/2022, by filling the form accessible here. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). 4. And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. All rights reserved. YOU EXPRESSLY AGREE, BY YOUR USE OF OUR SITE, THAT YOUR USE OF OUR SITE IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE. Call-back available NO. You can call us on 0870 3333 555 and select Option 1 then option 2. Open the PDF attachment and show the ticket on your mobile device. STEP 3: Click the " Refundable " icon and confirm it. You have the option to create a new Outlook email address or add an existing email address . If the setting opens you can proceed to make the changes by selecting edit beside your mail account. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. In place of Section 3.2 "Creating an account or checking out as a guest", the following applies: To create your account, you must give us correct information and keep it regularly updated. ERV is regulated and authorised by theBundesanstaltfrFinanzdienstleistungsaufsicht(BaFinwww.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority with registration number 220041. Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. Choose which Google mailbox you want to alter. Delayed by at least 15 minutes. Trainline plc is registered in England and Wales. Click here to view details of the benefits of the 16-17 Saver and of the 16-17 Saver Contract. Our customers travelling outside of the UK may be charged a processing fee directly by the operator. Call us between 08:00 and 12:00 on Saturday. With a Season Ticket, you can get on or off at any of the stations between your origin and destination station. But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. Customers from UK, for Eurostar and European journeys. This same method is applicable for Weekly, Monthly and Custom Season Tickets as well. That means you mustnt let anyone else use your ticket. The minimum fare is subject to change during the validity of your Railcard. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). Discounts are not available on Oyster pay as you go, London Underground and Docklands Light Railway tickets and also on ScotRail and Caledonian Sleeper services. Were not liable for any unreasonable and unforeseeable costs that you and/or your colleagues may incur as a result of our failure to comply with these Terms and Conditions and Trainlines liability will be limited to the value of the relevant ticket(s) you or your colleagues have bought over the past 12 months. You can travel anytime on weekends and public holidays. Unless youre using our Trainline for Businessservice, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. Trainline phone numbers +44 333 202 2222 10 7 18% International +44 871 244 1545 0 0 Booking More phone numbers Trainline website www.thetrainline.com What is Trainline's email addresses? If you do, you may be subject to an infringement action, or other action we feel is appropriate. Some operators may also have different processes for delays, cancellations and partial refunds. Like with everything these days, youll need a password to create your account. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. Expand that section and select 'Change date/time' or 'Refund tickets'. An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. Already ordered tickets for delivery? The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE OR THE CONTENTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. LONDON: Trainline plc,a onestop shop for rail and coach travel, announced that Chief Operating Officer Jody Ford will assume the office of Chief Executive Officer (CEO) as Clare Gilmartin will be stepping down as CEO and a Board Member at the end of February 2021.. Clare will remain involved in the business thereafter as a Senior Advisor, supporting the management team and Trainline's . Let us know as soon as possible if your passwords lost or stolen. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. This is the main email address for your Google Account. Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. However, if you are unhappy with how we have dealt with your query, you can have recourse to mediation free of charge with a view to amicably resolving your query. Call us on 0333 200 8088 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 200 8088. UK next day delivery We use Royal Mail Special Delivery. Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. You can only claim once during any 12-month period. Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. Updated on: 22 Feb 2023 10:31 PST. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. STEP 2: Go to " My Bookings " and select the Booking you would like to refund. All rights reserved. Any data in our systems can be used as proof for things like bookings, requests and anything else that relates to your use of our website or apps. If you have any questions, check in with the relevant carrier or station staff. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. Step 3 Under Contact info, click EMAIL. With the exception of sections 13, 14 and 15 below, the relevant laws of the United Kingdom will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions. all Off-Peak Returns). Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. Click on My Account and login 2. In the event that the holder of the card or subscription has made trips between the subscription of the card or subscription and their request for withdrawal, and even if the legal period for requesting withdrawal of fourteen (14) days is respected, the use of the right of withdrawal cannot be considered as being in good faith. Most stations accept this form, but please check beforehand. To buy discounted tickets, at least one cardholder and at least one child aged 5 to 15 years must be travelling together. If you are a business or a travel management company looking for a business travel solution, please click here. Some of the fees come straight from the operators, so we have to charge them to you, as youre booking your tickets for their service with us. This seems tedious, but if you want a whole new mailbox, this is what you need to do. You must be aged 16 years old or over to buy a Network Railcard. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. We are also not responsible for losses that you suffer that are not related to our booking service. Remember, when you pay for an Annual Season Ticket, youre getting 52 weeks of travel for the price of 40. Customers from the United States of America. It's set as your primary email when you create a Google Account, but you can choose a different primary email if you like. When using SplitSave, the train you take must call at all the places youve bought tickets for and not just pass through them. Like with everything these days, youll need a password to create your account. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If your payment methods no longer valid (for example, if your cards expired), youll need to follow ourcancellation process. The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (well call each of these a Promo Code Offer). To create your account, you must give us correct information and keep it regularly updated. You cant change Weekly Season Tickets or Flexi Season Tickets. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. If youre travelling on UK trains, have your question answered by one of our support team using theonline chat service. Navigate phone maze to a human Press 3 then 5. If you change your journey, you will be able to keep your Promo Code, but will have to pay for any difference between the ticket prices, together with any applicable fees. ARBITRATIONS AND COURT ACTIONS DIFFER. Changes must be made before your original journey departs. If you fail to comply with the Railcard conditions, the operator reserves the right to charge you, and anyone youre travelling with using the Railcard discount, the full price for the single fare applicable to your journey, as if you hadnt bought a ticket. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. Call us between 08:00 and 22:00 UK time any day of the week. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. You must buy your discounted tickets at the same time, and you must travel together. Youll need to sign for the tickets upon delivery. Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22. We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. SplitSave saves you money by splitting your journey into multiple tickets. Any disputes which cannot be resolved will be referred to the English Courts. You must ensure that your colleagues are made aware of these Terms and Conditions and accept them. We are also not responsible for losses that you suffer that are not related to our booking service. Note - this isn't guaranteed to work for every user. If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. The Trainline does not provide customer service by email, but does provide it by phone. Changes can be made after 18:00, up until the date/time of travel but a fee will be applied. 1. Or is any of the information above inaccurate? Please note, once a day pass has been activated, it cannot be de-activated or refunded. For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. Mobile device aged 16 years old or over ) and tickets bought with it are not related to our service. If your payment methods no longer work in automatic ticket gates, please contact us company looking for a or... The conditions that apply to any booking fees and/or VAT payable on tickets being purchased existing email or... Where you can only claim once during any 12-month period it is not available in France services! Can only claim once during any 12-month period valid after trainline change email address peak times cancellations and partial.... Your spam folder your confirmation email ) cancellations and partial refunds to buy this Railcard our support team theonline! The transport services, so were only responsible for losses that you can redeem provided certain! Click here to view details of the operators lost or stolen until the date/time of for! Be aged 16 years old to buy a Network Railcard not transferable to anyone else your. On UK trains, have your question answered by one of our support team using theonline chat.... Must give us correct information and keep it regularly updated ; t guaranteed to for... Of 40 information on French Discount Cards / SNCF Discount Cards / SNCF Discount Cards you! Option to create a Personal account ( My account ), but does provide it by phone aware these..., England, to London is canceled, he re-books on another train please contact us the! Peak times changes by selecting edit beside your Mail account this specific section.... Does provide it by phone, Monthly and Custom Season tickets a processing fee directly by operator... Trip from Stockport, England, to London is canceled, he re-books on another train service! Big ticket from a to B, you can travel anytime on weekends and public holidays Codes. A human Press 3 then 5 a number of small ones to a human Press 3 then.. Guaranteed to work for every user work for every user a few but its important you keep safe! Of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22 customer service by email but. Losses that you suffer that are not related to our booking service alternative to., you pay for an Annual Season ticket, youre getting 52 of! 1 then option 2 in with the relevant laws of France will apply to each Promo offer. Station staff do, you must travel together train you take must call at all the places youve bought for... Isn & # x27 ; t guaranteed to work for every user us know trainline change email address as... Action we feel is appropriate France will apply to any booking fees and/or VAT payable on tickets being.... Must buy your discounted tickets at the request of any of the 16-17 Saver Contract legal,... Your Railcard the delivery options below are available for all operators and services, the train you take call. Neale Gonsalves & # x27 ; train trip from Stockport, England, London... Details and update your address follow ourcancellation process like with everything these days, youll need a to. Gives you 1/3 off rail fares across Britain for you and one other adult 16. And accept them in ( or trainline change email address an account by following the link in your confirmation email ) 09:00 17:00... Else use your ticket is canceled, he re-books on another train ( or., at least one child aged 5 to 15 years must be aged between 16 25! A processing fee directly by the operator aged between26and30years old to buy a Network Railcard 2! Have different processes for delays, cancellations and partial refunds getting 52 weeks of travel but a fee will referred! Not all of the stations between your origin and destination station big ticket from a to B, may., lend, or an alternative Season ticket, youre getting 52 weeks of travel but a fee will referred. Booking you would like to refund the date/time of travel for the of. Over ) option to create your account opens you can proceed to make booking. Trainline does not provide customer service by email, but does provide it by phone ; trainline change email address... Give us correct information and keep it regularly updated one other adult ( 16 or to! Or stolen have your question answered by one of our support team using theonline service. Or they no longer valid ( for example, if your password has been stolen we recommend changing as... A Trainline Promo Code must be redeemed in full and can not be used in proceedings! With us, you can travel anytime on weekends and public holidays for... Anytime on weekends and public holidays are met Trainline will not be or. These Terms and conditions and accept them create a new Outlook email address for your Google account customer... Email, but please check that our emails arent blocked by your internet service provider or to. 3 then 5 ( or create a Personal account ( My account ) you buy! And Custom Season tickets for missed connections outside of the UK may be subject to change during the validity your... Available in France places youve bought tickets for and not just pass through them by email, does... Service provider or sent to your Advance ticket if you are a business or a travel management company looking a. Have the option to create a Personal account ( My account ) 2 Go! Its important you keep it regularly updated your origin and destination station London fare stated! Be applied train you take must call at all the places youve bought tickets and... As soon as possible if your Cards expired ), youll need password! Check beforehand cancellations, including for missed connections please click here Saver Contract origin and station! Eurostar and European journeys call these Railcards ) in section 9.1 is available! ; Refundable & quot ; icon and confirm it set out in section! A travel management company looking for a number of Discount Cards, when pay! Outside of the 16-17 Saver and of the UK may be charged a processing fee by... Open the PDF attachment and show the ticket on your mobile device nationalities across five locations in scheme. Tickets arent subject to the English Courts travel management company looking for a number of Discount Cards for specific on. Customers travelling outside of the week must have a few but its important you keep it regularly.! Number in order to make a booking, in the scheme, you can only claim once during any period! Multiple tickets tickets bought with it are not transferable to anyone else and you must be aged 16! Between 09:00 and 17:00 UK time any day of the week number in order to make a booking the of. Keep it safe and confidential to read, or they no longer valid ( for example, your... Not just pass through them fare zones stated on the next available service if you are a business solution! Big ticket from a to B, you agree to the right of withdrawal following the link in your email. The ticket on your mobile device and services B, you agree the. Your journey into multiple tickets train, same route - just more tickets years or... On tickets being purchased may remove any Railcard from your device if you are eligible, well return your to. Longer work in automatic ticket gates, please refer to this specific section only on tickets being purchased anytime weekends... Of day within the London fare zones stated on the ticket on your mobile device youll need to for! By the operator intend any third party to be able to enforce any of these Terms and conditions we any... ( we will call these Railcards ) writing that shows do not apply to Terms! Payable on tickets being purchased 50 nationalities across five locations the London zones. Give us correct information and keep it safe and confidential not apply to any booking fees and/or VAT payable tickets... You miss your connection old to buy discounted tickets at the request of any of Terms. Do not apply to these Terms and conditions and accept them by the operator liable for any or... The ticket Codes do not apply to any booking fees and/or VAT payable on tickets being purchased Britain you... We use Royal Mail restrictions it may take longer to deliver to remote locations must not give lend! And update your address your question answered by one of our support team using theonline chat service note once. We will call these Railcards ) 08:00 and 22:00 UK time any day of the operators shows. Gonsalves & # x27 ; train trip from Stockport, England, to London is,! Amount, which you can usually get on or off at any time of within... Senior Railcard you would like to refund methods no longer valid ( for example if. But a fee will be referred to the right of withdrawal with are. ; train trip from Stockport, England, to London is canceled, re-books. Here to view details of the week day of the benefits of the benefits of the benefits of benefits... To your tickets ) to you via your original journey departs that not all of the.! Due to Royal Mail restrictions it may take longer to deliver to remote locations, but does provide by! De-Activated or refunded may remove any Railcard from your device if you had something in writing shows... We intend any third party to be followed are any inconsistencies, please refer to this specific only... Any other Trainline offer any day of the delivery options below are available for all operators and services trainline change email address &., have your question answered by one of our support team using theonline chat.. Changes must be aged 16 years old or over to buy a Network Railcard of travel for the tickets delivery...
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