WestJets New 787 Business Class: Almost Amazing, But, my full review of WestJets 787-9 business class, WestJet Expands To Asia, With Calgary To Tokyo Route, WestJets Interesting New Calgary To Rome Flight, Please view our advertising policy page for additional details about our partners, My meal order was taken 40min after takeoff, I was served my first drink 1hr25min after takeoff, My appetizer was served 3hr after takeoff, My main was served 3hr20min after takeoff, My dessert was served 3hr40min after takeoff. I had landed at Gatwick Airport (LGW) very late the night before my flight, thanks to a delayed EasyJet flight from Bodrum, Turkey. I want to like AA but its really bad. Prices may not reflect real-time pricing or availability. Wow, nice interior! Sara was incredibly diligent with how she took the order I was asked if I wanted still or sparkling water, if I wanted ice and lemon with that, if I wanted to switch drinks with my main course, if I wanted to eat right away, if I wanted to have breakfast, etc. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Not once have you mentioned SQ! In the air Inflight food and beverages Feed your cravings in the air. Only a fool would imagine that what we are having is a sincere and willing interaction between two adult strangers. Schedule is subject to change without notice. View the current offers here. Stories of 3 to 4 hour services were not uncommon on the initial flights. The browser you are using is not supported. Back in the day a lot of airlines didn't see merit to air nozzles, though this is something airlines get a lot of feedback on nowadays. Searching on Delta for flights on WestJet's handful of Dreamliner routes will only yield results in economy, not business. So while it wasnt a problem any time I saw, in theory I could see that being quite limiting, especially prior to landing. Enjoy contemporary, Canadian and globally inspired hot meals, served on dining ware inspired by our rich Canadian landscapes. Theyve created a gorgeous, intimate business class cabin with excellent seats, amenities, Wi-Fi, and entertainment. The airline selected the seemingly ubiquitous Super Diamond reverse-herringbone seat for its all-new business-class product, but chose to heavily customize the product with its own design flair. The lounge itself was quite small, but I enjoyed it for the most part. To eat I ordered fresh fruit and a greek yogurt parfait. {external-icon} Indicates external site which may or may not meet accessibility guidelines and/or be translated. @Janet I am with Lucky too on the air nozzles. Definitely shows that some care Just like I'm not a fan of critics reviewing restaurants weeks after opening, I'm not a fan of people reviewing new airline products weeks after launching (in this case, days). I am intimately aware of how KL work (less so QF but have flown them 20 or 30 times in the last decade or so). Amex Canada Platinum Cardmembers: a couple searches on Amex Travel Online, of Westjet Business Class YYC-LGW roundtrips in June 2019, returned a nonstop with a banner "International Airline Program - Platinum Benefit" at CAD$3,979.32. On one carrier I worked with we presented each biz passenger with a welcome letter signed by the captain. Aircraft seat manufacturer Recaro has announced an order for 4,700 economy and business class seats for WestJet. WestJet 787 Business Class dining service Small dish: Salmon Mille-feuille Small dish: Italian Antipasto Main Course: Alberta Beef Short Ribs with a glass of ice wine from Ontario Main Course: Scampi Ravioli Dessert: Pie Junkie Sour Cherry Pie Salt and Pepper shaker resembling the shape of three sisters of Rocky Mountain Like you, I don't think it was a lazy crew by any means, just not sure what exactly took so long since all they had to do was place the entree and pour a Like you, I don't think it was a lazy crew by any means, just not sure what exactly took so long since all they had to do was place the entree and pour a drink. Happy to read your insights and see your good phots - I have been waiting for your Westjet review for a while (as I am sort of from Calgary where Westjet is based); Thank you for the insights - HAPPY to see the Westjet attention to showcasing local Canadiana such as the Maple leaf livery and Canadian cuisine; did Westjet showcase Canadian wines? I'm surprised that the wine list only had one Canadian wine. Westjet isn't comparable to SQ, QR and others you're all discussing. Or maybe there were some trainees onboard. But Ben, maybe you were starving and eager to eat & drink something. I'm sure it's a massive learning curve on FA's who've probably never worked translantic business class. And a lot of airlines keep cabins really warm. That tourist airport disaster is where I fear Mint will also end up. On this page Economy cabin Premium cabin Business cabin Special meals Commonly asked questions Food service was excellent but interestingly, equally slow. Creepy nonsense. This year, though, that's changed in a big way. Meal service waaaay to long but worth the wait by the look of it. Fortunately service picked up speed-wise at this point, and 20 minutes later I was served the main course. Of course the big area for improvement was with speed. And I really hate saying this because the crew was so lovely, and I dont think this was their fault, but rather it comes down to WestJet management having to come up with a better service concept. Your feedback is important in helping us keep our community safe. Seriously, I am probably biased as a regular AC flier with top status, but my only two experiences with WS were less than enjoyable. It didn't wow me, but I still enjoyed it, and it was one of the better-cooked beef dishes I've had on a plane. Although not consistent - good customer service can be found there too. Our points-obsessed staff uses a plethora of credit cards on a daily basis. It depends on the schedule offered by WJ and AC and also if you are a Flying Blue member you just stick to WJ i guess. The reason I enjoy the myriad of reviews is that they seem preposterous in an enjoyable way. "Similarly, no trays were used, but rather everything was placed directly on your tray. Only a fool would imagine that what we Obviously you are paid to be there, and paid to be nice to me. 619 were here. I chose a more traditional meal progression, so I asked the flight attendant for a small plate followed by a large plate and that dessert was still TBD, as I'm usually stuffed after the main course. The crew then spent a while in the galley preparing, and 45 minutes later I was offered another drink, so I had another one of the signature cocktails. good varied menu available on demand whenever you wanted it and pleasant staff. I never normally bother with Business class as I feel like hell after a long haul regardless of cabin. You are also given your choice of beverages, including carbonated drinks, juices, water, coffee, and tea. Whee! (Enrollment required for select benefits.). My appetizer was served 3hr after takeoff They served dinner far later than you would have liked, and woke you up by turning the lights on "for breakfast service". This is WestJets first attempt at a true business class, and they really went all out in offering a fantastic product. Cuisine: Pizza Neighborhood: Lindale Website: www.pizzahut.com See Map - Get Directions. Having two flight attendants to serve 16 passengers should be sufficient. Those who feel cold or irritated can have them closed and put on more layers, however those who are warm can't practically roam around the cabin naked can they. With time will come experience, they'll be able to settle into a rhythm and I have no doubt the service will be faster and become even better. Thanks to the seat's design, the footwell was plenty large for me, though one negative aspect of this seat is that when the tray is not in use, part of it rests right below the inflight-entertainment screen and is immovable, so when you are lying down and turn over in your sleep or want to bend your knees, you'll likely hit it every time. I suspect that over time thats something theyll be able to work out, because Ive never in my life had an airline take nearly four hours to complete a basic meal service, and that also nearly eliminates the point of having a flat bed. There are hundreds of ways to make someone feel welcome without engaging in silly banter about being so thrilled to have you here, ie someone she doesnt know from Adam. Additionally, as others have said, when they are there, you have a choice to use them or not. Incidentally, you ordered exactly what I would have ordered had I been on that flight. Flights from SIN-LHR, AMS,FRA and SIN-NRT,LAX,SFO. Update: Some offers mentioned below are no longer available. Any truly skilled hospitality professional knows not to use them, as they grate with many customers. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. As a Canadian, I find Westjet's introduction of reverse herringbones on the 787 as a major development. Dessert was served 20 minutes later. WestJet business class signature cocktail & popcorn. On the descent both the cabin manager and flight attendant came by to each business class passenger to thank them for flying WestJet. A copy of the inflight menu can be viewed in the above tab. Getting the timing right on when to start heating up food is hard too and seeing as Westjet is doing dine-on-demand (wow!) I have no clue why this is a newly delivered plane, and that seems like such an obvious thing to install. WestJet might have one of the best business class meal services Ive seen on a transatlantic flight. WestJet business class pre-departure drink. But what I really can't believe is that on April 30, there is still snow on the ground in Calgary???!!! I happen to live under one of the inbound Atlantic flight paths to LGW and, clear sky permitting (because England), often see the ancient ex-QF WJ 767s coming down slowly - they have about 20 mins to run. Waiting at my seat upon boarding was WestJets excellent bedding, which included a plush pillow and a comfortable blanket. WestJet business class pre-departure drink At 7:15PM the main cabin door closed, at which point cabin manager Yvonne introduced herself and her 11 colleagues in the cabin, and announced our flight time of 8hr8min. This looks very promising. This airline is rated amount the Top 3 low-cost carriers on Flight-Report.. And the dishes are making me hungry. Now, I want to see more canadian wines onboard. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. WestJet is almost like Qatar Airways in terms of their food & drinks. (Take the drink order on the ground, prepare the glasses, take the meal order on the ground, and start the chosen dishes cooking, etc, etc) I did it many times, AND a manual safety demonstration as well, not with the benefit of video, which creates important time on the ground/taxiing. The high annual fee is only worth it if youre taking full advantage of the cards benefits. Promising start: A review of WestJet's business class on the 787-9 from London to Calgary, This post contains references to products from one or more of our advertisers. Update: See here for my full review of WestJets 787-9 business class. For the main I had the Alberta beef short rib, since it was the signature Canadian dish, and it didnt disappoint. Something that I really appreciated about the storage compartments at these seats was that I could plug in my charging cables and keep them contained -- the larger storage compartment had both a USB and AC power port. Has nothing to do with the age of the aircraft. It will be interesting to see how the economics work out if as you say, there were very few (if any) actual business passengers. I am amazed you didn't get it, Lucky! Fabulous review - I loved the WestJet business class salt & pepper shaker as well as all the Canadiana displayed within the menus including the quintessential Canadian cocktail of the 'Bloody Caesar' that was created in WestJet's hub of Calgary. Frankly, I was ready to not stop eating for the entire flight. The climb out was smooth, and I loved the views of the snowy plains departing Calgary. Inclusions. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. However, that proved not to be the case, and the pacing felt similar to that on other business-class products I've flown. @ ptahcha -- Sorry if I wasn't clear. ECONOMY CLASS 1-4+ HOURS On Westjet flights, you will receive complimentary water, soft drinks, coffee, tea and juice, plus a sweet or savoury snack. AF/KLM will happily compete with WestJet, they already offer much cheaper fares, all the while they use WestJet's own domestic network for feeder traffic! Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Arrive: 10:50AM (+1 day) I love anything with goat cheese, so I went for the avocado salad, and was so happy I did. Being based in Singapore, I would only fly them if I had no other choice, standards have dropped off pretty significantly. WestJet is currently in the process of updating its Boeing 737 fleet with a new and improved premium cabin, which they call "Premium". So while WestJet is a well established airline, I almost felt like I was flying a brand new airline based on the fact that this was a completely new concept for them. Here are the best cards for making your trip more comfortable. Especially an airline that previously didn't have business class. Also provided was a pair of over-ear headphones, which I used for a short time before switching to my Beats Studio 3s, as they weren't all that great. They gave each passenger a detailed introduction to the seat, they used all the terms you use in good service (my pleasure, did you enjoy your appetizer, etc. At 10:20AM local time the first officer announced that wed start our descent in five minutes, and that wed be landing around 11:05AM. I was also offered some truffle popcorn to go along with that, which was a nice change of pace from the usual nuts that airlines offer. Food was wonderful and served to me around 90 mins after take-off. A few minutes later we pushed back, at which point the safety video was screened. Thai beef meatballs glaze with cilantro lime rice, stir-fried vegetables and red chili glaze. Any truly skilled hospitality professional knows not to use them, as they grate with many customers. The dining exercise takes about 2,5 hours. There were two flight attendants working the 16 seat business class cabin, and they couldnt have been more pleasant. Waiting at my seat when I boarded were a comfortable and high-quality pillow and plush blanket that felt like it would have been right at home on a comfortable couch in someone's living room. Ive flown CX JL TK TG NH OZ AA F class and the WS crew was the best. Find the right card for you. Though the salad felt totally unique and different for a plane, the beef dish felt more conventional. Learn more. It turns out that they were transitioning to being . This timeline seems just fine to me. How's seat availability? Im not saying who is right or wrong here; just that one service culture, no matter how flawlessly and consistently executed, will never satisfy everyone. Part of the customer experience and inflight catering team of westjet is from QR. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Awesome. I enjoy the service but also appreciate the down time before landing. As a Canadian, I find Westjet's introduction of reverse herringbones on the 787 as a major development. WestJet, founded in 1996, is more of a hybrid between a legacy airline and a modern low-cost and with a business class worthy of far more storied airlines. Or maybe there were some trainees onboard. The food does look very good. I had a three course dinner (which doesnt seem over the top at all), and it took 3hr50min for them to serve me that. Is this your first time in a pod seat? The cabin looks great, I believe they will quickly sort out the service pace and I'm not used to YYC-envy, living in the epicentre of the known cosmos YYZ. While the finishes are customized, otherwise this is a pretty standard B/E Aerospace Super Diamond seat, so theres not much variability there between airlines. I was asked when I wanted to eat, and I said as soon after takeoff as possible. The flavors were outstanding, and it honestly probably would have sufficed as a main course on its own. Frequent travelers give the airline an average rating of 7.1/10.. Not much variety there. With it being a new product, I doubt they have worked out the details for point conversion yet. Also waiting at my seat were noise canceling headphones, which were just alright. I can't wait to see this aircraft help WestJet build out its long-haul network further, and with more flights added to more destinations, I foresee this airline becoming a favorite of mine going forward. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. The time to book your getaway is now with our new travel ready tips. I say that because I overhead the conversations the flight attendant had with most passengers, and everyone was going on holiday, visiting family, etc. It is easily possible for 2 crew to manage 16 J pax. I am waiting for WestJet do do a 36,000-ft poutine, just for fun. If cold, add one. Definitely shows that some care was put into this product. Please view our advertising policy page for additional details about our partners. It was on the basic side, with an eye mask, lip balm, hand-and-body lotion, earplugs, a face wipe and a pair of socks, but it did the trick. The food is not over the top but the whole thing is done in about 20-30 minutes. That's exactly the case with the Amex Platinum card. Long drawn out meals are nice, but people really just want to sleep. WestJet: Best Business Class seat in the air - See 16,866 traveler reviews, 1,313 candid photos, and great deals for WestJet, at Tripadvisor. Herb Ricotta rigatoni. NICE! I'm based at YVR and prefer flying WS over AC domestically at least. Give them some time, they'll iron out the kinks. It has three classes: Business, Economy Premium and Economy. This is especially the case since the rise of the ME-3 and how SQ's product just doesn't stand out as it once did with. @ benjinito -- Hah, I figured the Air Canada comparison was the most relevant, though I do wonder how many airlines I've flown with that type of seat RE: Air nozzle on Boeing planes - it is an option that the airlines chooses to add at an extra cost. I was served my (excellent) meal in row 4, 45 mins after 1A got theirs. The one glaring problem is the pace of service. Without a dedicated galley-position flight attendant, those two FA's had a tremendous amount of work to do. If I ever need to fly to Canada from Europe, they will be on my radar. Westjet is only for cash bookings, unlike every other carrier referenced above by Ben and by all commenters. But look at the Vegetarian options. their business class options include: first class, business class, and economy class. Cabin manager and flight attendant, those two FA 's who 've never. Was wonderful and served to me, when they are there, and the pacing felt similar to on. Them some time, they 'll iron out the details for point conversion yet class... High annual fee is only for cash bookings, unlike every other carrier above... Flying WS over AC domestically at least two flight attendants working the 16 seat business class airline that previously n't... 'Ve probably never worked translantic business class seats for westjet `` Similarly, no trays used. 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