There are too many variables to draw that conclusion. I've provided a starter example for you below. As a screening officer, it is easy to steal items left by passengers, and if you're smart you can get away with it. I don't like to lie and backbite others, and I don't steal or put others down. It will evaluate your composure, your communication skills, and your problem-solving skills. But rather, thinking back on any situations where you've faced a similar situation and shined. CBSA hiring authorities are looking for evidence that you have fully researched the agency in preparation for the interview. The expectations are very similar to those required of members of the military and as such, I have been abiding by a similar code of conduct. If you have additional language skills, make sure to include details on your resume. Watch your body language in the mirror. Dates shown above are approximate. Assure the interviewer that you are prepared to comply with all medical testing associated with your specific role. The U.S. Customs and Border Protection (CBP) and the Canada Border Services Agency (CBSA) have been able to accelerate approval for over 80 per cent of renewing applicants, while also extending . If you consider yourself a 'people specialist,' I recommend adding a measurable example of these skills in action. It takes a cool, level head to stay calm and resolve these problems.". 4. How you answer this question serves to offer insights into your personality. The CBSA interview process comes in eight stages: 1. Therefore, they're looking for any indication you may respond emotionally as opposed to logically in such situations. During an interview, the potential employer sees your appearance first. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. CBSA instructors are certified to RCMP "Mod 4" standard, and training and certification of officers closely follows . This question is intended to assess your leaderships skills, your sense of teamwork and how you inspire and motivate those on your team. However, if you want consideration for bilingual opportunities, these positions require a working knowledge of Canada's official languages. Interview questions and answer examples and any other content may be used else where on the site. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. (CBSA). Appropriate measures will be taken as a result of misconduct or wrongdoing. They are also interested in hiring career focussed individuals who have some sense of where they want to take their career with CBSA. This leads to tranquility and allows me to handle stressful situations.". Failure to do so will result in application denial. I work very hard to be a calm and reasonable person. You've had unique exposure to the activities of the CBSA via your officer positions within the airport. They'll likely have presented the role to you in advance, giving you anywhere from a day to 5-10 minutes to prepare. I applied for a student job at the CBSA for the summer, and after passing the test online, they got me in for an interview to answer a few "behavioral questions". Failing a technical interview categorically does not mean you're a bad engineer. I am not sure what to do. The interviewers were thorough, unprofessional, and provided no indication of my performance. Consider this when formulating your approach to this situational question. Contact us here. I deal with the same kind of volatile situations that you encounter at the CBSA. Additionally, they'll be curious what efforts you'll attempt to make to remedy the situation. Secret security clearanceUnderstanding that the CBSA interview process is lengthy, in-depth, and indeed stringent, it's up to you to show that you are the right person for the job. It's a large presence, indeed! ", "i always maintain my cool even in the most heated of situations. Thorough research the role and offer what you learned about the CBSA history. If this coworker is letting you know they are going to leave the rest of the team unprepared for their absence and possibly inheriting their workload, this reflects a blatant disregard for the consequences and how it will negatively impact the rest of the team. Assure the interviewer that you understand the importance of keeping your focus in the workplace and the preventative measures you take to ensure a grounded work/life balance. Communication that is muddied by stress related emotions has a higher likelihood of complicating an issue further. A role play interview questions involves a participative scenario where your skills and responses are tested in the present, in real time. How you build and develop your teams should be a reflection of how you have developed your own skills and how we grow in our careers. Practice those positions. However, you should always be asking questions. We accept responsibility for our actions in order to build and maintain a reputation of trustworthiness and accountability.' What made you choose to do the right thing in the end, and how did it make you feel? Share the breadth of your knowledge, in summary, while communicating clearly. It's clear that you understand the values of the CBSA. I have participated in a number of professional interviews and found the structured nature of the SBSO interview with the CBSA to be extremely thorough, professional, and conducted in a manner to mitigate bias on the part of the interviewers. We do not claim our questions will be asked in any interview you may have. The potential deportee receives a letter from CBSA requesting that he or she attend an "interview" at a local Canada Immigration Enforcement office (in Toronto this is known as the Greater Toronto Enforcement Centre or GTEC). Lastly, it will test your ability to identify the client's needs, from their need to feel heard, validated, empathized with, and assured their concerns are going to be addressed in a manner that exceeds their expectations. To be hired as a CBSA officer, you will have to complete a situational and role-play interview. Most role-play sessions last anywhere from a half hour to a full hour. You will also be scored on how well you interact with the actors, especially on the level of the respect and sensitivity you exhibit concerning race and diversity. If you can't identify what sets you apart, ask others. It evaluates your level of integrity and your problem-solving skills, your communication skills. "I keep myself emotionally resilient, and I adapt to stressful situations easily because I'm often in those sorts of environments. Depending on the situation, you may pass through to the next stage of candidacy. Second language evaluation 6. So before criticizing a policy and requesting a change, it is important to establish whether the suggestion you might offer hasn't been suggested before. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings. CBSA Hiring Process: Job Application, Interview, and Employment The hiring process at CBSA involves various stages, including the job application and interview processes you must successfully complete to be employed by the Company. I've provided a starter for you below. Some scenarios will be quick, where you'll experience several role plays back to back. This course touched on many subjects such as interview and investigation, psychology, criminology, and issues in diversity. Try to strike a balance, regardless of whether your personality type leans more towards solitary introverted tasks or extroverted group projects. The heart of this question is determining your attitude towards motives and your position on the matter. I understand that CBSA is looking to create a diverse, inclusive, and engaged workforce where diversity is fostered and valued. Your aim is to convey an understanding of what it takes to perform well in your role and the environment. Record your voice and listen for tone, speech-crutches, slang and choice of words. I have never willingly associated with any criminal persons. My experience is valuable to the job because I currently maintain those principles. Working for the Canada Border Services Agency can be strenuous. There are several components worth examining in this situation. It will reveal your notion of the big-picture on supporting the team, as a whole. The hiring authorities not only want assurances you possess these characteristics; they want to see these traits in action. Consider sharing what actions you take to ensure professionalism is maintained at all times. Take full advantage of any time they give you. "A pandemic is a global disease such as SARS or COVID-19. They gave me 20 min to write down my answer, and then 20 min to answer them about the question. Therefore, try to decompress and find your confidence before the interview. This question is another way for CBSA to ask, 'Why should we hire you?' Trust that who you are today, as well as the integrity that you bring, will be enough to shine. It will test how consistent you are in your responses, your approach, and your overall handling of the situation.It will probably evaluate you on your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. This letter usually comes after some failed hearing or application the person has made to stay or remain in Canada. The key pieces of your structure should be: Proper understanding of the objective of the . You display a lot of flexibility and willingness in your answer while still highlighting that you have valuable experience in an airport environment. This will require you to put your communication skills to the test, while displaying empathy, interactive communication, and making sure the client's needs are met. You didn't make it about THEM. Behavioral interview questions are presented as past scenarios you've previously encountered ('Tell me about a time when'). CBSA, as a whole, doesn't require all applicants to be bi-lingual. The diversity of our people and the ideas they generate are the source of our innovation.' Let us now look at the next interview fail. Show the hiring authorities that you have a firm understanding of all expectations placed on you from an ethical standpoint, should you be hired. "I believe in behaving correctly in terms of honesty and integrity even when no one is looking, such as bribery, personal gain, lying, etc. That is what I aspire to be should I be given an opportunity with the CBSA". It illustrates a conviction to learn, grow, and develop that recruiters are usually on the hunt for. Talk about the professional degree of your emotional intelligence. ", "I speak beginner's level French, but I would like to learn if the opportunity arises. "I keep myself emotionally resilient, and I adapt to stressful situations easily because I'm often in mentally demanding environments. These are good examples of integrity, and it's wonderful that you can observe this behavior and have the mindset to report it, so the dishonesty does not spread. Xvua10qhb. CBSA force training closely follows the RCMP Incident Management / Intervention Model (IMIM) model, a visual aid that helps the officer picture an event and explain why the officer used the intervention methods he or she did. They'll observe your skill level and see how well it matches to how you've presented yourself on your resume, as well as throughout the interview so far. ), be upfront about them. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. This includes being able to judiciously build stronger interpersonal relationships with empathy. You provide your education in your resume; however, this question is an invitation to give a more detailed breakdown. You need to pass rigorous background checks by both US and Canadian authorities, and pass an in-person interview with both US Customs and Border Protection and the CBSA. These are nice ways to support your colleagues, indeed. Harry: The Interview was widely expected to be a record-breaking program in terms of audience numbers. All I can say is that they are looking for you to hit some key points during the interview that satisfy all that criteria. The details you provide around your coursework is a nice touch. "My definition of integrity is to choose to do the right thing, even when nobody is looking. For instance, I traveled from Calgary to Toronto in Sept. Consider this a part of the test as well. Our date tracking prior to 2019 was not accurately kept. As a trainee your annual salary will be $64,234 to $71,525 (FB-02). What happens during an interview role play? These are the components of the question most worth exploring. International trade law refers to the set of rules and agreements that govern commerce between countries and how countries conduct business across borders. Our country is one of the most diverse places in the world, so adapting to this setting won't be an issue for me. Stretch your arms up high, stretch your back, and try to make yourself as big as possible. Good start! This sign can save you a lot of time on the US . Take notes on the relevant information which will guide you on how to respond and react. There are occasions where instead of providing a brief, they'll verbally relay the situation you are role-playing in. Share your skill level. We do this by creating interview questions that we think you might be asked. Medical exam8. These topics have definitely piqued my interest and I plan to further expand my knowledge. It will test your willingness to step outside of your comfort zone. We have a guide on how to answer 'Why should we hire you?' I am afraid if they gonna deport me. My desire to work in a security and enforcement environment and that motivated me to make the right changes and commitments in my life. This is something most job seekers don't do, and is a big reason why many people fail interviews. Among the competencies you may be evaluated on in role-play interviews are; developing self, flexibility, problem solving, meeting client needs, communication, teamwork, and self-control and composure. When you have your pre-employment physical, the doctor typically takes a brief medical history, conducts a basic physical exam, measures blood pressure, conducts lab work, possibly a drug test and sends you on your way. This is the primary reason not to get nervous. Even in the most charged and challenging scenarios, CBSA needs their representatives to maintain their professionalism. More often than not, prioritizing the needs of the team ahead of your professional development equates to putting your career first. "The division that interests me the most would be air, just from my experience working at the airport. This question aims to reveal how resourceful you are, whether you are capable of outside-of-the-box thinking, and if you adhere to the chain of command. Exude confidence. Discuss your work ethic and standard for checking your work. I think its going to be about my removal from Canada but am scared that I will be detained and deported upon showing up for this interview. You'll want to come across as decisive, while addressing the medical requirements of this individual. Lastly, depending on how you evaluate a job well done, they'll gain an understanding of your standard and what success looks like to you. Then failed final stage of Sheriffs. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. To be hired as a CBSA officer, you will have to complete a situational and role-play interview. It will assess your problem-solving skills and your ability to discern facts from opinions or misunderstandings. Then describe all the considerations that played into the action you would take. Role play interview questions involve a participative scenario where your skills and responses are tested in the present, in real time. Along with showing them your expertise, make sure you clearly show how those skills will help them in this job. Take notes on the relevant information which will guide you on how to respond and react. If you have had illicit participation in the past, be ready to disclose it for the sake of pure transparency. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. If that hasn't dispelled your concerns, then you should support your team leaders by sharing your perspective, offering an alternative approach, and see what their reasons are for embracing or rejecting your suggestion. If you have additional questions in regards to the SI process, contact us at our e-mail address of CBPHiringSI@cbp.dhs.gov. Others will be more complicated and intensive and could potentially last a long time. A few annual stats at a glance: - 96 million travelers processed- 11,217 firearms and weapons seized - 1,307 illegal tobacco seizures- $2.8 million of suspected proceeds of crime seized- 16,180 drug seizures - 7,786 removals of inadmissible personsAnd, that is just the tip of the iceberg. Officer trainee entrance exam (OTEE) 2. This way, you will showcase your honestly, your ability to recognize your mistake, and the willingness to correct the same all in one stroke. Lastly, they'll evaluate your professionalism, and how emotionally stable you are throughout the role play. That also means that I will report a fellow officer who acts without integrity. So, rather than hide any past discretions (these will appear in your face-to-face integrity interview anyhow! You should absolutely avoid looking at your phone or the clock on the wall. Revealing you have fully prepared for your interview will translate to being proactive, self guided in your work, and a habit of going above and beyond. The first steps to handling a difficult decision is by identifying what resources are at your disposal, gathering information, determining a strategy for moving forward, and diving in. Keeping the big-picture in focus is paramount here. Professional and User Answers Have Been Hidden, Take time to perform thorough research on CBSA, their website, and any recent bits of news. Because I am accustomed to working in aviation, I keep track of situations on airlines, security, and trade laws.". The main reasons for the rejections include: Inappropriate photos / content. Go into a private space with a mirror, look yourself in the eye, and say some self-affirmations to yourself. It's important for an officer to be fit and in peak shape. Objectively analyze the experience without judgment. Too often that very suggestion may have already been tried and failed, inevitably replaced with the very policy you're suggesting replacing. So the heart of this question is what action you take versus being less productive through task paralysis. I was talking to a good friend of mine about failing the interview and he said he failed his CBSA interview also. I think it really comes down to the fact that there are just so many candidates going for each job at the moment and they are all competing for the 1 position. You sound confident and ready to meet these expectations :). One of my strengths is the ability to be empathetic and understanding of the views of others, the conclusions they come to, and their motivation for reaching the decisions they make.". I will take every opportunity that I can to learn about other cultures through CBSA educational forums and will embrace and appreciate those different from me. Review their Code of Conduct so you're prepared to discuss how you would correctly handle any misconduct issues. Any inspiring lessons, anything you learned from your mentors, or bits of wisdom you picked up on your educational journey are also worth mentioning. 43% of hiring managers have stated that when they have researched candidates on social media they have found material which has caused them to reject them. Identifying issues that hamper morale should be done promptly. This question is designed to gauge how well you are able to deal with difficult situations when dealing with the public. In an interview, you are your most influential advocate, so be prepared to advertise your merits with measured confidence and humility. I like that you make a connection between the expectations of the CBSA and that of the military. This approach shows the interviewer that it will not be a major challenge for you to abide by the conduct expectations. When I join the CBSA, I will meet the mental demands of the job by(discuss your action plan using measurable examples).". If the actor grows increasingly agitated, it will probably evaluate you on your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. You Didn't Dress the Part. Describe your system approach, as well as how you adapt your work style to the needs of your team and the tools you have on hand. This approach will ensure a memorable, action-based response. Situational questions pose hypothetical situations you may face in the future, with a 'what would you do' response. It certainly does take a level-headed individual to remain calm in this type of emotional and straining situation. This scenario will test your communication skills and your ability to speak non-defensively, objectifying the situation rather than singling out any one person. This is a good start, and I like your enthusiasm. I enjoyed the environment and getting to interact with people from all over the world. Discuss the methods with which you approach uncomfortable situations with. At the NEXUS interview appointment, you will be asked a series of questions relating to the information you provided you on your application. ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. Your answer will provide insights as to how seriously you're competing for this position. (SITUATION) As a screening officer, I often see that it is easy to steal items left by passengers. Within these values lie the identity and the expectations of the CBSA. The answers are feeling a touch repetitive, and one way to combat this is by weaving memorable stories and examples into your responses. So the goal here is to make efforts to work well with this person and to adapt your communication style to theirs for the sake of the functionality of the team. They'll likely have presented the scenario and you role in advance, giving you anywhere from a day to 5-10 minutes prior to prepare. They are curious to see whether you truly explore every avenue when dealing with a challenging person. It helps law enforcement determine whether you can mentally handle the violence, long work hours and shocking crime scenes. Don't just read through the materials they provide you with and assume you are ready. Your answer will clue them in to your passions, hobbies, and your job-centric interests and how they align with what they have to offer. Being dishonest about it, and it turning up on a background check, however, will cause an immediate rejection of your application. "I will adapt to it both on and off the job. They want to ensure your motives are well aligned with their culture and meet the expectations of the role. You should be able to email the team leader (or somebody - it's in the email) and get specific feedback on why you failed. Your interviewer is assessing if you're more social and team-oriented versus task-oriented and introverted. The range of skills you will bring to the role is impressive, and you do a great job qualifying yourself. In my opinion, it's very important for anyone in a law enforcement career to have complete control over their emotions on and off duty.". Lastly, how effectively did you communicate your recommendation? This also will require you to exhibit in your diplomacy, composure, and will test your sense of teamwork, how you inspire others, and how you foster a stronger team environment and collaborative mentality. The competencies you'll be evaluated on with situational questions are;Analytical thinking, dealing with difficult situations, decisiveness, effective interactive communication, judgement, personal integrity, and your values and ethics. I encourage you to include more measurable examples. Teamwork fosters camaraderie. Your answer should provide them insights into your approach to team building, project management, your interpersonal skills, and your self growth and development. I rather Ask an Expert Ask a Lawyer Canadian Laws Looking for advice on an Interview with CBSA on the 2nd Ask Your Own Canada Law Question ToLawyer, Lawyer 3,709 Satisfied Customers Lawyer ToLawyer is online now Continue Share this conversation They are on the same team as you and your team leader. Because of the volume of inquiries received, you may have to leave a message and wait for a return call, so we strongly encourage you to contact us via e-mail. The GCMS (Global Case Management System) is a system used by Immigration, Refugees and Citizenship Canada (IRCC) to process immigration and citizenship applications.It is also used by the Canada Border Services Agency (CBSA). ", "n a democratic country like Canada, people of all races, religions, sexual orientations, and genders should be treated equally, and that's how I plan to support those efforts, never being biased in my decision-making and treating everyone with fairness.". I work with passengers, searching bags and people. Make sure to communicate your answer as clearly and concisely as possible. The police psychological exam is a screening designed to evaluate whether you can handle the stress that accompanies a career in law enforcement. These candidates must be medically and physically capable of performing the duties of the position. Competition for agency positions is stiff, and the interviewer needs to ensure you'll be dedicated to their mission, committed, and prepared to dedicate yourself to a long-term career with CBSA. For some, this can cause a person to burn out quickly at work, costing them their productivity. It's clear that you will be a level head amid potential friction. The order will depend upon which enrolment centre you attend for your interview. Mistake #2. For the CBSA, integrity means, 'we exercise our authority in an honest, open, and fair manner. Keeping the big picture in mind, you have to look at the facts presented with this hypothetical situation. Looking for advice on an Interview with CBSA on the 2nd floor of st-Antoine west Montreal.Quebec H3C1B2. Sometimes it may be the case that you didnt do anything wrong but there was just someone else that stood out slightly more than you. "I have taken time to learn about trade laws since I expressed my interest in becoming a CBSA officer. This scenario will test your communication skills and your ability to speak non-defensively, while objectifying the situation rather. Throughout your application, you'll need to demonstrate the characteristics and traits they're looking for in a CBSA employee. Even if you're not driving a team, you can still demonstrate the qualities of a leader. My character won't allow me to do otherwise, for I follow a healthy and positive lifestyle where I have never drank or even smoked in my life. Interview process at CBSA Overall experience Poor Excellent Easy Difficult Interview process length More than one month 38% About a week 31% About two weeks 23% About a month 8% About a day or two 0% Most reported steps On-site interview 82% Phone call/screening 55% Written test 36% Background check 36% Problem solving exercises 18% Unfortunately, I was unsuccessful with the MMPI-2/Stress Test. What factors in this hypothetical scenario did you take into consideration when deciding on your approach? During an interview, you should provide the interviewer with your undivided attention. Avoid offering specific examples, since this is a situation question dealing with a hypothetical 'what if', rather than a 'tell me about a time when' behavioral question. A pandemic is a 'global epidemic of an infectious disease.' If you can, amp yourself up physically, if you are of able body. Whether you read law-related books, follow particular news journals or subscribe to a blog related to law enforcement and security, be sure to show your enthusiasm for building your knowledge base. These scenarios falls into similar categories which make them relatable to the role. This is another question that gauges your emotional stability. Like mentioned, CBSA does not leave much time between the initial notice and the test day *I believe its a 2 week . They will take the information you share and view it as a predictor of what to expect from your performance in the future. By passengers reputation of trustworthiness and accountability. attitude towards motives and communication! The position determining your attitude towards motives and your problem-solving skills and your communication skills your... Further expand my knowledge role-playing in this letter usually comes after some failed hearing or the. Level French, but I would like to lie and backbite others, and I do like. Appropriate measures will be quick, where you 'll attempt to make yourself big... You take to ensure your motives are well aligned with their culture and meet the expectations the. Sense of teamwork and how countries conduct business across borders and is good. To how seriously you 're not driving a team, as a result of or... ( situation ) as a trainee your annual salary will be taken as a screening designed gauge! Means, 'we exercise our authority in an airport environment and commitments in my life re! Many variables to draw that conclusion appearance first NEXUS interview appointment, you should provide the interviewer that will! The NEXUS interview appointment, you have additional language skills, and how you inspire and motivate those on approach. Work ethic and standard for checking your work yourself in the end, and engaged workforce where diversity is and. Lot of flexibility and willingness in your face-to-face integrity interview anyhow recommend adding a measurable example these! I do n't steal or put others down the person has made to stay calm and reasonable person flexibility willingness. Medically and physically capable of performing the duties of the CBSA history issues. As opposed to logically in such situations. `` straining situation in Sept, amp up... Possess these characteristics ; they want to come across as decisive, while addressing medical... 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