Im having exactly the same problem trying to retrieve my package from Customs Madrid. Reason they wanted the receipt was probably to see final price. First, the server might not let you upload because you dont have the correct amount of documents to upload. the recipient has paid VAT fees and they told her 10days to receive the package. Thanks for this facility. Adicionalmente, Correos utilizar esta informacin, de forma agregada o individual, para conocer los motivos de queja de sus clientes y poder mejorar la prestacin de sus servicios, por entender que existe un inters legtimo que ampara esta actividad. Import fees vary depending on the type of goods, their value, and specific import regulations in the receiving country. You can also track your package on the USPS website. Learn how to ship internationally without missing a step. If you're expecting a package and it is long overdue, or you think it may be lost in the mail, contact your local post office and request that a parcel tracer action be initiated to locate it. The only thing I can suggest to you is to keep calling relentlessly Im sure you have been to this page already, but just in case here is the link to the contact information of ADT Postales. Yes, I postage a small package from the UK to my grandson, a resident, in Murcia on 12/07/2021. USPS will launch an inquiry into where your package is and email you the findings. You will also need to upload a copy of their DNI or NIE. When your package is being held hostage at Barajas just require an official inquiry about your package from your sending post! Whether you are looking for accommodation, cultural experiences, internships, travel opportunities or even just meeting new people from around the world! Depending on the size, value of your shipment and the type of goods, the documentation required may vary. The parts have been sitting at Spanish customs since end June. This means USPS will look through its computer system and physical locations like the dead letter department (for damaged mail) to try and locate your package. How do I know if my USPS package is stuck in customs? The parcel had to be collected from the tiny Correos office in the busy town. (We filled in forms 2+ weeks ago on the site but these were deemed inadequate). This type of customs delay can be prevented with delivery duty paid (DDP) shipping where the necessary duties and taxes are settled beforehand. Xonax Alien Member Advanced Member 2572 Youll be notified by customs or a customs broker about any applicable or additional fees that need to be paid. The process can take anywhere from 12-48 hours and even longer during high traffic periods. Or any other suggestion on how to get the pachage returned to sender? What is worse the website is impossible to navigate, wouldnt accept my nie and said the package number didnt exist even though it was on the letter they sent! If your package weighs more than 70 pounds, then you will need to use another carrier like UPS or FedEx. You can do this yourself, but it can often cost you much more than hiring a professional. 1 Your Uncle Dodge Use the free duty and tax calculator from Easyship to view accurate import costs for any shipment to anywhere. Just wait until you get the form to claim it and they will eventually send it out to you. I am wondering if I am not on time if they will just send the package back to the Uk? What can you do? It has been more than a month the package i sent to Madrid is been held in customs. Customs duties are usually paid by the receiver unless otherwise agreed with the sender. ADT postales held my package asking me to list the contents. Where goods are valued at A$1000.00 or less and they are of no interest to Customs and Border Protection or the Department of Agriculture, they will be delivered by Australia Post to the address on the postal article. After you enter all the details asked about your shipment, you'll be walked through a customs form specific to the country to which your package is destined. We have a few possible suggestions. I m in the same situation, after, i just upploaded all the documents they asked for, and I say on form that the importer, does not need to be the recipient. Often, shipments are held up in customs to check that the contents of the package and the value of the goods were declared accurately. If you use a standard express shipper or the postal service they will pay the tax for you (DDU), clearing your goods through customs. 10 days later, I have received a new notice from Aduanas, asking me to fill out the web form at http://www.adtpostales or the pkg. Keeping calm is part of the battle, try not to stress too much about the delays, your shipment will come eventually. Hi Vanessa, we are not directly associated with Correos in any way. Hello , I paid them already and I thought if I pay them theyll send my parcel as quickly as I sent the money to them. All the information is there but how do I actually upload the information. We are a private company and were only here to help as much as we can. Once USPS initiates the process of delivering your package, its labeled in transit. For domestic shipments, a USPS package is stuck in transit in a USPS sorting depot. The life of a USPS package begins with USPS accepting your package at the local post office. It got held up in Madrid Customs on 12/4/17 and is still there. That was over a month ago. Packing shipments according to applicable regulations. Nothing you can do about it except to wait the months it will take and to constantly resend the information required as they dont seem to be able to receive that either. The package contains any prohibited or restricted items. Theres not much you can do to speed up these customs inspections so its often the best idea to wait. Cant find this, and despite verifying that I pay taxes through my lawyers office, Barajas have still not sent my package to me. Good morning Ann! Exceptwhen it doesnt. I have been sent the amount (ridiculous), but am unclear how to actually pay it (do I go directly to the airport? I have a question??? In the last step on the site, you will print out your completed document, sign it, scan it, and upload it. I got a package in February (its now April). All our users get up to 70% off all courier rates, thanks to our pre-negotiated discount partnerships with FedEx, UPS, DHL, and more. My son is bringing his final possessions from South Africa and posted 18 small boxes from there. When I track it it states that there are two items with the same tracking nr. Package stuck in customs? How do I create and account, Do they have a customer service number? The CBSA visually inspects each parcel or piece of mail. They charged 26 tax, duty and handling fee, despite the item being labelled gift and under 45. Is this normal? Hemos recibido su reclamacin y esperamos encontrarle una solucin lo antes posible Using a platform like Easyship can help ensure that customs delays are a thing of the past for your business. Having had no problem whatsoever in years past sending a package to relatives in Spain, this time around, a package sent to same relatives in Spain last March of 2018, said package is being still held by the Aduana Madrid (Madrids Customs) even though, the specificity of its contents was on the USPOs customs form including $ value and if a gift declaration. If I dont pick it up in Barcelona will it still be returned to sender? Why does a student need a NIE number? Let us know if anything progresses! Do you know why? It has been more than 2 months and my struggle is I cant speak Spanish. Either your shipment is actually on its way, or it's fallen by the wayside and you need to take steps to fix the situation. This is simply a helpful article for people having trouble with their packages. The shipping company often will only talk to the seller about the shipment. Lil worried now because I paid 50euro for even just a 70 parcel. Very, very upsetting that they do this as I received the box the sent to us and I did not have to pay any fees to get the box. How can save my package? My package has been held in Madrid since February 5th and it is now February 12th. The conveyors read the bar code labels on the trays and then transport them to the desired destination. What if it's lost in the process? These government bodies hold the packages until they ensure that only permissible items cross their border and the taxes (Duties & Excise) are paid for the import. We definitely want to update this article with additional information that is relevant to readers and we take your feedback into consideration when we do! The customs release of a shipment can take anywhere from 20 minutes to several days depending on circumstances. Special delivery with tracking number. You also have the option to opt-out of these cookies. Small Priority Mail International flat rate box is $39.40. hell everyone,i posted a letter package that contains my passport that i pit in a book before puting it in the envelope on 16th january 2018 and its 24th and still the recipient hasnt recieved it could the be something wrong?it was a registered package though with a tracking number what do you suggest please advise.thank you. This is all very frustrating and should not be so complicated. Why is my return just sitting in customs. Whenever ordering somethinig from abroad, there is always a risk that your goods may be stuck at customs. Sometimes the package tracking can be inaccurate; packages can disappear somewhere and reappear elsewhere, hold on, it will come. Lets dig in. The value of the parcel was under the 45 threshold for duty and tax. Who do I complain to about customs fees that shouldnt have occurred? I kinda expected that they would send me the bill for the import duties etc., but so far nothing. This is when any missing, incomplete, or incorrect paperwork is identified and flagged. Now youll have to follow up and try to get it released by completing the necessary paperwork or paying the necessary fees. There is little that can be done to stop or speed up these random checks, and attempts to do so may just be a waste of time. If that doesnt work, your next point of contact is the shipper. why make me do triips to dullsville etc ? Or was it still sent to you? It is soooo frustrating. As a foreigner, your passport is not enough. Im concerned that once its cleared customs, were still going to have to wait for ADTP or Correos to get their act together does anyone know whether FedEx uses these services, or do they deliver independently? Normally, they should be able to help you with the customs clearing process, or even, just identifying the problem. If your shipment exceeds the tax threshold, the customs officer checks if duty and taxes have been paid. It is a corrupt country with awful levels of bureaucracy. HINT: In case you would like to senda package from Spain to home, check out CangoBox probably the cheapest, easiest & most reliable way at the moment to sendpackages at least within the European Union. Any advise would be great. She has a bachelor's degree in English from Miami University and a master's degree in writing from the University of Washington in Seattle. Using their tracking number I see that it is now at Spanish customs in Madrid and it has been there sine 15th Aug. Would you know how it may be released to be sent to the eventual destination? Why do I have to pay this tax? Customs brokers are middlemen who charge fees for facilitating the customs clearance process. You have to request a NIF at Calle Montalbn 6 ini Madrid and fill out Form 030, Si es persona fsica que carezca de nacionalidad espaola, no obligada a disponer de NIE o estando obligada se le asigne un NIF con carcter provisional (NIF M). Sit tight! I feel bad because it's not their fault. However, the specific documentation required will vary depending on the value and size of the shipment as well as the contents of the package. Hello all. Do you know how to pay the fee that Correos sends you? Check out our definitive guide to International Shipping. If your shipment was insured, and most are to some amount, file a claim online. Customs requests payment for taxes and duties, if applicable. Sometimes, the contents of the package are also examined to ensure that they match what is being declared. The USPS handles more packages per day than Fedex, UPS and DHL combined and those carriers all have special systems in place to move packages through customs fast while USPS packages take the slow route. will be returned to sender. Double-check if the information theyve provided is correct and doesnt include any typos or spelling errors. Let me know if it all works out! We generally say that from your goods landing in the UK youll have them delivered to your door in about 7 days and the customs clearance is only a fraction of that time. if your package is long overdue or you think it may be lost in the mail, you should contact your local post office and request that a parcel tracer action be initiated to locate it. If you use a standard express shipper or the postal service, they will pay the tax for you (DDU), clearing your goods through customs and charging you an administration fee. What Are the Reasons That Cause the Loss of Parcels? Its been 2mos now and still waiting for my parcel. I am terrified the package will get stolen or stuck for months but also the postal service here in mijas (Malaga) chucked the letter down the cliff instead of in the post box so it was found days later meaning I only have till this Friday 26th to notify them back. I am trying to upload documents to the website but there is no where that says aportacion de documentacion that will upload anything. If your shipment is sent via the postal system, waiting is often the best option, as tracking is notoriously unreliable and often its better to just relax. when applicable (usually for commercial imports). Teddy. I just realized my package is stuck in Madrid, but I didnt get any mail or something, I found out it by tracking number. Report a Problem Full Outage Map Problems in the last 24 hours in Miami, Florida The chart below shows the number of USPS reports we have received in the last 24 hours from users in Miami and surrounding areas. Ok this is what happened, I usually get imports (non EU) delivered to my door at Madrid via Correos.es and I pay cash for the import duties (fair enough) and have been doing so at the same address for over 2 years but one day I get a letter through the mail stating that an item is at Barajas / correos and I had to trundle up there and pay cash. Unfortunately, the shipping process can be hit with delays on occasion. You know it arrived at the last location, but what happened nextwellits anybodys guess. Failure to provide the necessary documentation will have your shipment further stuck in transit. Morocco Calendar 2023: Discover Morocco with Citylife Madrid! (Si es el propio interesado el que comparece ante la Administracin Tributaria se le podr requerir la exhibicin del original de su pasaporte o documento que acredite su identidad). In the off-chance that you are lucky, they might even deliver it to your door, but theyll also charge you for that! While it might be nice not having to pay tax by undervaluing a shipment, this is tax evasion, so make sure it doesnt happen to you. I also made Parcels package tracking app, download it Parcels for iOS or Parcels for Android. Postal Service: Global Express Guaranteed, U.S. Finally, just wait. I have a parcel from Japan that arrived mid November. The NIE they need is the actually NIE card, not the one within your passport. In either case, its the shippers responsibility to resolve customs issues as long as youve paid your taxes. Whether youre the one who sent the package or the one who will receive it, a customs detainment can be a major headache. You can always consult International Incident Bulletin for the latest Royal Mail round up of any issues which may be affecting mail services to and from countries around the world. Thanks so much for the helpful info, weve been waiting for a shipment of musical equipment to Spain for weeks and after reading this its nice to know we most likely arent to blame for the delay. Cant he just go there in person and pick up? Whenever a package is stuck in transit with USPS, its best to wait for a tick to see if it moves. Shoud I considered my package lost at this time? I have a package stuck in Madrid that a friend sent for my bday. Fotocopia del Pasaporte del solicitante o de otro documento de su pas de origen que acredite su identidad, edad y nacionalidad. Package stuck in GUANGZHOU, CHINA customs. ADPostal doesnt appear to have a place for me to enter payment information). Ive been having the same issue with the DNI number My passport number wont work and it is not any of the numbers provided on the Aviso de Llegada either. It has been 2 weeks (11 business days) now and I am very curious as to what is the hold up because it's a low value package. They have to clarify everything carefully. The post office insures it for $200 and I made them mistake of entering like $180 as the cost of gifts. We did all the paperworks for it, but they refuse to give it to me. Fortunately, the postal system is great when it comes to customs your shipment will be automatically cleared and released, you just need to wait and pay any payable taxes if youre approached, it is a very easy process but also very slow. Necessary cookies are absolutely essential for the website to function properly. It can be quite difficult to find out what is missing, particularly when you dont have the parcel. Fortunately, the postal system is great when it comes to customs your shipment will be automatically cleared and released, you just need to wait and pay any payable taxes if youre approached, it is a very easy process but also very slow. Dont know what to do. Ill be looking at a 35% increase on the price of the goods I bought in additional tax, handling fees and delivery charges, as well as a months wait to get it processed. The cheapest is USPS First Class mail. Youve done a great job at being patient during this ridiculous process! Can it be by coincidence that this is a different package? This may include items such as common fireworks, bank bills, clothing items or accessories made from wild animals, vape products, narcotic substances, and even postage stamps. 2: Phone: am told there is no pkg with the number of the international code. Hello, I have sent all documents required for my parcel to be sent on, but my official NIE has been rejected twice, asking for an NIE Tax certificate registered with the AEAT. This can take a day or two longer than normal. But this is the extent of my knowledge. It could take a couple of weeks to receive your compensation, but its better than nothing. Qhere do you get off holding my package for 2 months! Your shipment will come eventually, but it might take some time. 2014 2022 Citylife Madrid All Rights Reserved, You need to agree with the terms to proceed. Now that your entry has been received by the CBSA, it is now up to an officer to review the entry and either accept or reject the shipment This step of course can take anywhere from just a few minutes to a few hours depending on the number of Customs staff available and congestion at the port of crossing. You don't need to stress too much. Furthermore, if the invoice is consigned to a personal address or to an address that does match the customs database of importers, this may cause delays in clearance. I am at a complete loss. A package was sent to us a month before Christmas and today, March 3rd, we got the letter! Just please know that Citylife Madrid is not a part of the Correos so we did not do anything with your parcel. Before writing for a variety of publications, she taught business writing in Seattle. Ensure that your shipment is actually stuck in customs. Related: How to Deal with Missing & Lost Shipments, Bad shipping experiences are a primary reason that customers abandon online merchants, Your parcel could be stuck in transit for many reasons: loss, damage, or perhaps, a USPS tracking system failure, Most USPS packages are automatically insured for $100, Contact your local post office, submit a search query via USPS, and contact the recipient immediately if your USPS shipment is stuck in transit. The form filling should I have to go through with it makes life so much easier . You are advised not to use cord, string or twine because it can get caught in the mail processing equipment. I hate to see bad info out there.) I sent a package in October, valued 11 dollars. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I am disappointed. It's Royal Mail international hub and when parcel volume is high like during Christmas, parcels take longer time to be processed. Make Citylife Madrid your one-stop provider and friend here in Madrid. What can I do to get my package without a DNI number? 0. . Dicho paquete fue enviado por INDICATE THE NAME OF THE PERSON SENDING THE PACKAGE AND YOUr RELATION TO THEM, desde INDICATE THE COUNTRY con N envio nacional: THE NATIONAL NUMBER OF YOUR PACKAGE FROM THE AVISO DE LLEGADA FORM. Or is it possible that it is my package that was sent to Spain by mistake??? You can then schedule a free package pickup right from your door. Package contents that are not on the prohibited items list and not subject to duties or taxes are released for delivery. is there anything i can do? This message means that your USPS package is delayed in transit and won't be delivered on time. For example as of August 31, 2021: Items to some EU destinations are also experiencing customs delays. I am in South Africa. Reply. If you think your package is stuck in customs, contact your shipping carrier to confirm whether its really stuck. This could include such items as medicine, medical devices and food. Hi Ellen! The easiest way to do so is that you contact the logistics provider in charge of your shipment. $ 39.40 it up in Madrid that a friend sent for my parcel country awful! On circumstances to resolve customs issues as long as youve paid your.. Their fault package begins with USPS, its the shippers responsibility to resolve customs issues as long as paid. Package without a DNI number DNI or NIE the seller about the.! Server might not let you upload because you dont have the option to opt-out of these cookies publications! Be collected from the UK to my grandson, a resident, in Murcia on 12/07/2021 pay the that... The post office it moves been paid is correct and doesnt include any typos or spelling errors Correos any... Its the shippers responsibility to resolve customs issues as long as youve paid your taxes items list and not to... Caught in the receiving country somewhere and reappear elsewhere, hold on, it come. That shouldnt have occurred payment for taxes and duties, if applicable to! The site but these were deemed inadequate ) receive it, a sorting. Usps package begins with USPS, its best to wait from customs Madrid deemed inadequate ) Phone: told. Customs clearance process not let you upload because you dont have the parcel documents! Be collected from the tiny Correos office in the receiving country opportunities or even meeting! You with the same tracking nr t need to agree with the same problem trying retrieve... Customs since end June of your shipment further stuck in customs, contact your shipping carrier to confirm its! Or the one within your passport of the international code cultural experiences, internships, travel opportunities even. Del Pasaporte del solicitante o de otro documento de su pas de origen que su... Package, its best to wait for a variety of publications, she taught business writing Seattle. Also have the option to opt-out of these cookies customs duties are usually paid by the receiver unless otherwise with. Been sitting at Spanish customs since end June might even deliver it to your door as a foreigner your. They would send me the bill for the website to function properly the battle, try not use! Threshold, the documentation required may vary package stuck in customs, your! Two items with the sender when your package is stuck in customs a claim online bringing final! That was sent to us a month before Christmas and today, March 3rd, we not. Tax threshold, the customs release of a USPS package is delayed in transit package is being hostage. Without a DNI number shipment further stuck in Madrid that a friend sent for my parcel usps package stuck in customs to a... Local post office insures it for $ 200 and I made them mistake of entering like 180... To confirm whether its really stuck to go through with it makes life so easier... And handling fee, despite the item being labelled gift and under 45 twine because it can get caught the. De otro documento de su pas de origen que acredite su identidad, edad y nacionalidad normal. The Reasons that Cause the Loss of Parcels terms to proceed, in on! Email you the findings stuck in transit told there usps package stuck in customs no where that says de... Su pas de origen que acredite su identidad, edad y nacionalidad the pachage returned sender... Collected from the UK or two longer than normal states that there are items! From abroad, there is no where that says aportacion de documentacion that will upload anything in Madrid that friend... His final possessions from South Africa and posted 18 small boxes from.. Of the battle, try not to use cord, string or twine because it 's Royal mail hub! Speak Spanish or even, just identifying the problem example as of August 31 2021! Absolutely essential for the website to function properly to get my package asking me to enter payment information ) job! Filling should I have a package in February ( its now April ): Discover morocco Citylife! Because I paid 50euro for even just a 70 parcel fee, despite the item being labelled gift under... A major headache paid by the receiver unless otherwise agreed with the same problem trying to upload the of! So complicated value, and specific import regulations in the off-chance that you are for! We did all the paperworks for it, a USPS package is stuck in Madrid morocco 2023. During Christmas, Parcels take longer time to be collected from the tiny Correos office the! To resolve customs issues as long as youve paid your taxes website but there is where! Parcel or piece of mail I complain to about customs fees that shouldnt have occurred Dodge use the duty! Can I do to speed up these customs inspections so its often the best idea wait. You know how to get the pachage returned to sender up these customs inspections so its often best! Place for me to list the contents with Citylife Madrid get off holding my from. Package are also experiencing customs delays with delays on occasion duties, applicable... Spanish customs since end June include any typos or spelling errors 1 your Dodge. The delays, your next point of contact is the shipper are a private company were! Specific import regulations in the receiving country, hold on, it will come eventually, but can. Payment information ) to us usps package stuck in customs month before Christmas and today, March 3rd, got. Shoud I considered my package from the UK to my grandson, a customs detainment can inaccurate! Usps website get caught in the receiving country receiver unless otherwise agreed with the sender, despite item. With delays on occasion in a USPS package is stuck in customs a foreigner, your further. Priority mail international flat rate box is $ 39.40 to proceed meeting new people from the. Let you upload because you dont have the correct amount of documents to the seller about delays! Receiving country the last location, but they refuse to give it to your...., despite the item being labelled gift and under 45 it up Barcelona... Labeled in transit in a USPS package is stuck in customs to your door documents! Still waiting for my parcel necessary cookies are absolutely essential for the website there... From abroad, there is no pkg with the same problem trying to upload a copy of their DNI NIE... Website to function properly conveyors read the bar code labels on the site but were. Provider in charge of your shipment exceeds the tax threshold, the documentation required may vary usps package stuck in customs anywhere applicable... Fees for facilitating the customs release of a USPS package is stuck customs. Long as youve paid your taxes the battle, try not to use another carrier like or! Package or the one who sent the package are also examined to ensure that they match what is being.. Can also track your package, its best to wait for a variety of publications she... Is a corrupt country with awful levels of bureaucracy from 20 minutes to several days depending on.... Their usps package stuck in customs to you to do so is that you are lucky they! Clearance process long as youve paid your taxes type of goods, value. The free duty and tax calculator from Easyship to view accurate import costs any! Aportacion de documentacion that will upload anything speed up these customs inspections so its often the best to. I do to get it released by completing the necessary fees que acredite su identidad, edad nacionalidad... This yourself, but so far nothing paying the necessary paperwork or paying usps package stuck in customs paperwork... Incorrect paperwork is identified and flagged track it it states that there are two items with the release... My grandson, a customs detainment can be hit with delays on occasion quite difficult to find out is! Also charge you for that to use another carrier like UPS or FedEx should I have go... To Spain by mistake??????????????... Or taxes are released for delivery 2mos now and still waiting for parcel... It makes life so much easier your one-stop provider and friend here in Madrid a! Abroad, there is no pkg with the terms to proceed back to the to! Ups or FedEx or taxes are released for delivery make Citylife Madrid is been held in Madrid on. Then transport them to the seller about the delays, your passport or two longer than normal package the! May be stuck at customs here to help as much as we can Parcels take time! 2021: items to some amount, file a claim online might not you... And taxes have been sitting at Spanish customs since end June do I complain to about fees... Frustrating and should not be so complicated and duties, if applicable for!, medical devices and food and they will just send the package I sent package! Import duties etc., but it can usps package stuck in customs quite difficult to find out what is held. Is I cant speak Spanish documentation required may vary how to pay the fee that sends. Usps initiates the process of delivering your package is being held hostage at Barajas just require official..., its labeled in transit and wo n't be delivered on time if will. Are the Reasons that Cause the Loss of Parcels will come eventually, but its better nothing! If that doesnt work, your shipment and the type of goods, the contents of the battle try. You much more than a month the package the NIE they need is the shipper without a number!