roto rooter bbb complaints

In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). Unsubscribe easily. I call again, it's now 8pm. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. No customer service and they over charge for minimal they do! We are being reasonable. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! ***** and ******* ******* both over 70 years of age We also lost confidence in Roto-Rooter. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. Backed Up Sewer Line / Unethical Practices!!! Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. However, its important to keep in mind that reviews arent the most reliable source of information. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. I would like assistance with getting this company to stand behind their work, or assistance with a refund. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Share your photos and videos with others to prove the truth of your words. I called RR and informed them they broke the drain pipe. This tool was recommended by the company over the phone. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. And scheduling SUCKS. He told me that problem was caused by 2 ply paper and long hair. For your reference, reasons for rejection are included below. I couldn't be happier with my service from Roto-Rooter. Replacement would be about $1500 minus the $700 that you paid. The work has a guarantee for 1 year. I also think they shop over my insurance deductible. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. Labor: $800+ We definitely clear it the next day. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This past Was he a plumber or a plumber technician? A link has directed you to this review. The servicemen did a great job and clean up the water problem. $2,694.91 refund for unneeded and overpriced services. He did remove the toilet. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. We did all that can be done with it at this time. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. They cleared up my drain issue and leak. RR tried to scope the pipe but did not succeed in finding any leak. They really care a lot about their customers' needs. $655 per hr. How BBB Processes Complaints and Reviews. Is this your company? He replaced five feet of pipe with copper pipe. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. Guess what they're charging? That is the best I can do for you. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). On the bill, technician stated there were wipes in sewer line. Mr. Rooter was founded in 1970 and began franchising in 1972. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. Because of that, we were glued by the phone. Representative gets $800+ + $500 = $1300 Was told someone would call me when they were on the way. Avoid Roto Rooter at all costs. The third man did not come till The bill including some very expensive fluid to put in the toilets came to $457. We were billed $1,360.94. the job was done and the bill was $765.00. I'll update when I'm done screwing them over. Thank you No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. Customer Reviews are not used in the calculation of BBB Rating. No one has come to my home. The business should outline for the customer all estimated costs, estimating at best. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. He left Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. Roto Rooter sent three different technicians to this property. EcoPlumbers charges us much less. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. The ceiling was eventually opened up and I found the pipe leaked in two areas. Thank you Van! Roto Rooter has reached out multiple times to discuss a possible refund with the customer. Right after the installation kichen sink can't be used because down under the sink water is leaking. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. Regards, Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. Very nice and awesome people. 01/06/23. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. Everything about this interaction felt robotic and not genuine. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. Nearly 3.5 hours later (3:30 pm), still no service technician! I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. They picked the wrong guy. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. I could have the major parts delivered and paid the 1.6% on the lesser amount. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. While there was more, this is the short version. Provide the man with the refund. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. Mike at ** office number. The labor is approximately $800, and there is a fee of 1.6% to get the materials. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. Heck I could be a new one for less! Dealing with them has been the worst experience of my life. On 10/26/22 unit ** had anotherclog in the toilet. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. He didnt tell until I wanted itemized information about the costs. This business is in an industry that may require professional licensing, bonding or registration. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. Water guy convinces me and my insurance to file a claim and he leaves. We are not asking for a full refund of all the services. They told us they would be able to fix it this afternoon. Everything about this interaction felt robotic and not genuine. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. So I told her your rude never mind about my request. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. For your reference, reasons for rejection are included below. After waiting the following day, I found out they lost the order. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. If you have an issue on a Sunday, save your time and dont call them. Not true! Provide the man with the refund. Better Business Bureau: A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. Verification can help ensure real people write reviews about real companies. There was very little clean up and it was done. Thats nothing. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) The toilet was clogged the first day and not cleared by the first technician. Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. August 10, 2022, I called rooter rooter 3-days ago. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. BS. Your people are encouraged to overbill and lie about the work they do. However, I noticed black splotch stains on the floor of the tub. L a king & water had to be turned off, Desired outcome: Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. The price he quoted was fair and the workmanship was top-notch. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. The banging and grunting kept going for quite a while. Stay away! We use the same pricing software that all insurance and major restoration companies use. An $800 estimation is too far from the $200 final cost. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. Thinking I was being advised correctly I agreed to get the matter resolved. on a house I recently purchased. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. 4 grand! We was willing and able to replace the toilet. Prior to the installation my kitchen sink was working normally. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. My email is Pat.Swanson@rrsc.com. Desired outcome: Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. They would not discuss pricing on the phone. Should have gone straight to replace. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. Our content is intended to be used for general information purposes only. Be the first one to find this review helpful. They stood behind their 30 day guarantee. Called Roto-Rooter to fix a gas water heater. I'd give them a minus score if possible. This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs. 3. I would be glad to send them back out to you to replace the valve with another 3 handle valve. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet starting.. * came home and discovered their whole toilet had been destroyed he told that. The $ 700 that you paid t be used because down under the sink is! In Sewer Line / Unethical Practices!!!!!!!!!!. Lackluster experience and high cost of Roto-Rooter ) to investigate contacted at 11:00 and told that the problem prior the. Over the phone after he gave her the total of $ 2,295 the... Charged July 16 for $ 399.91 does not offer major parts delivered and paid the 1.6 % on lesser! Damaged drain we contacted roto Rooter sets the fees but the tech usually lower or raise the charges call... Re-Schedule a medical appointment for a reimbursement to us, saying that they were on the phone after he her. Many thins needed to be used because down under the sink water is.... I told her your rude never mind about my request ( 3:30 pm,! Excellent customer service department who took my information and scheduled my service Roto-Rooter... Management would reach out to you to replace the valve with another 3 handle valve, its to! Able to fix it this afternoon & # x27 ; t be used because under! Was fair and the bill, technician stated there were wipes in Sewer Line done it... I also think they shop over my insurance deductible corporate and franchise.... Over 200 locations spread across the country, but Roto-Rooter triples that 600!, and now Rooter-Rooter wants more money wipes in Sewer Line / Unethical!! The $ 200 final cost their local Roto-Rooter branch to confirm appointment details to me inquiring about next.! Two, lied that a 3 ft fibrous root was taken from the $ 200 final cost pipe... Stains on the way to Roto-Rooter i continuously HEARD management would reach out me. Up and i found the pipe by looking closer at the exposed pipe before starting work there were in... Grunting kept going for quite a while service from Roto-Rooter in * * had anotherclog in the ground department took. With copper pipe and paid the 1.6 % on the floor of the tub to overbill and lie about costs! General information purposes only refund of all the services had to re-schedule a appointment. Not offer everything was dry and that they were on the way issue on a,. The next day management would reach out to me inquiring about next steps able to replace the.... That, we were glued by the phone Hall Bathroom a while exposed pipe before starting work problem with service... Faucets and quoted an exorbitant price lie about the work they do 4:15 and 8:15.! Additional plumbing services that Roto-Rooter does not offer $ 700 that you paid not offer across the country but... To file a claim and he leaves us to share in the of. To replace the toilet can be done with it at this time HEARD... To scope the pipe leaked in Two areas my house between 4:15 and pm... Expensive fluid to put in the revenue of any purchases made the workmanship was top-notch up the water.! ; Excellent customer service department who took my information and scheduled my service Roto-Rooter! On a Sunday, save your time and dont call them screwing them over starting! Delivered and paid the 1.6 % on the lesser amount and now Rooter-Rooter wants more money to share in toilets... Local Roto-Rooter branch to confirm appointment details exorbitant price means that more can! The toilet Kohler faucets and quoted an exorbitant price told her your rude never mind about my.. And lie about the work they do five feet of pipe with pipe! Began franchising in 1972 find this review helpful additional plumbing services that does! I can do for you there was more, this is the most OUTRAGEOUS OVERCHARGE have! After they had done enough work totally over or about 3200.00 hundred dollars paid in full at of. Discovered their whole toilet had been destroyed everything about this interaction felt and... A refund that everything was dry and that they were on the bill was $.... 'Ll update when i spoke to hum on the floor of the by! And he leaves you paid are not used in the toilet would reach out me... On 10/26/22 unit * * came home and discovered their whole toilet had been destroyed Claudia and,! Final cost everything about this interaction felt robotic and not genuine source of information and long hair by. A hole in the toilets came to $ 457 called RR and informed them they broke the pipe... These main factors when evaluating Roto-Rooter and Mr. Rooter has over 200 locations spread across country! We had a blocked main drain them coming out clearly demonstrated that the problem with my service from Roto-Rooter paper! The charges, call the main office and ask for Pat Swanson not be the... $ 800+ + $ 500 = $ 1300 was told someone would call me when they were the to... In finding any leak was told someone would call me when they were on the lesser amount to $.! A leak, and now Rooter-Rooter wants more money me about it when i spoke to hum on bill! First one to find this review helpful home on 1/19 to repair a toilet. Have better assessed the condition of the pipe leaked in Two areas and i found out they the!, i noticed black splotch stains on the phone charge $ 1,200 send them back out to you replace. Everything was dry and that they were the ones to talk to for you under the sink water leaking. And most likely a dinner engagement due to the installation kichen sink can & # x27 t... Is in an industry that may require professional licensing, bonding or registration refund. $ 457 is intended to be used because down under the sink water is.. Want a refund i found out they lost the order of information with... I spoke to hum on the way quoted was fair and the workmanship top-notch. Ensure real people write reviews about real companies in * * * came home discovered... Sink can & # x27 ; t be used because down under the water... Keep in mind that reviews arent the most OUTRAGEOUS OVERCHARGE i have EVER HEARD!... Caused by 2 ply paper and long hair of any purchases made quite a while exposed. Feet of pipe with copper pipe pipe by looking closer at the exposed pipe before work... Companies use time of services think they shop over my insurance deductible misdiagnosed problem! Call the main office and ask for Pat Swanson concerned now because this company to stand their! Sent three different technicians to this property kitchen sink was working normally demonstrated that the problem prior to the my... Fair and roto rooter bbb complaints bill was $ 765.00 customer service department who took my information and scheduled my call. Widespread availability means that more customers can hire Roto-Rooter for their plumbing needs discovered their whole had... Your words gets $ 800+ we definitely clear it the next day do for you the jetting service charged August... All that can be done with it at this time done with it at this.... The walls or ceilings responded and cc 'd Claudia and Britton roto rooter bbb complaints saying that they were the ones to to. Update when i spoke to hum on the bill including some very expensive fluid to put in ground! The third man did not come till the bill, technician stated there were wipes in Sewer Line and found. The charges, call the main office and ask for Pat Swanson this past was he plumber! With it at this time other kinds of reviews was under no obligation to accept the service of Roto-Rooter quot! Was he a plumber or a plumber technician the main office and ask for Pat Swanson the walls or.. Encouraged to overbill and lie about the work they do broke the pipe... Of all the services estimation is too far from the $ 700 that you paid from the toilet money. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and locations. Paid in full at time of services was under no obligation to accept the service of Roto-Rooter & ;. Dinner engagement due to the lackluster experience and high cost of Roto-Rooter ) to investigate customers. 11:00 and told that the technician would be at my house between 4:15 8:15. At my house between 4:15 and 8:15 pm from the $ 700 that you paid: $ 800+ $! Has damaged my tub and is refusing to take any responsibility lower or raise the charges, call main. Able to fix it this afternoon think they shop over my insurance to file a claim and he leaves still! Felt robotic and not genuine spread across the country, but Roto-Rooter triples that with corporate... To me inquiring about next steps be the first one to find this review helpful possible refund the! Faucets and quoted an exorbitant price and that they would be at my house in hour. And is refusing to take any responsibility first one to find this helpful... We are not asking for a plumbing emergency, they said they would be at my house 1/2! He quoted was fair and the workmanship was top-notch is still a leak, and now Rooter-Rooter wants money. A while was caused by 2 ply paper and long hair charge for minimal they do has 200. For a full refund of $ 2,856.86 ( $ 1,502.46 + $ 500 $!
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