SeatGeek.com, launched in 2009, is a legit ticket platform that has sold millions of tickets for 10+ years, but there are some negative reviews saying it wasn't the most reliable site. Customer response. Emeryville, CA 94662 REBUTTAL BOX Defendant has quietly sought to force its buyers to endure the financial losses that its own guarantee created for it in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events, states the SeatGeek class action lawsuit. . Create an account and purchase tickets in the app to receive a $10 discount on your first purchase of $150 or more using this Seatgeek . If the broker can get them for cheaper, they will buy them, pocket the difference and pay the marketplace a commission. They also needed the Cincinnati Bengals to beat a gritty and determined Baltimore Ravens team that was one win away from securing its own playoff spot. These gig laborers were often paid in alcohol or drugs, and fistfights among them were common. The situation was promising, but a few things still had to break right. According to a 2018 report by the National Consumers League and Sports Fans Coalition, four white-label domains tickets-center.com, box-officetickets.com, ticketoffices.com and onlinecitytickets.com accounted for roughly two-thirds of Vivid Seats web traffic. I dont think that many concertgoers today feel that it is working well. William Trader alleges that the company which sells tickets to concerts, the theater and sports modified its buyer guarantee that had promised customers a full cash refund if an event is canceled and not rescheduled. Vaccaro, the TicketNetwork CEO, told Congress last February that his company periodically audits its clients websites to ensure that theyre abiding by the FTCs consent decree. While scams have been tried on SeatGeek, the platform has multiple guarantees in place to protect both buyers and sellers. Between Jan. 1, 2012, and April 1, 2018, consumers spent more than $90 million on TicketNetwork's speculative listings, the lawsuit said. If you plan to republish our content, you must notify us republish@revealnews.orgor email Sarah Mirk,smirk@revealnews.org. They still had options, of course. The Judge overseeing this case is Yarbrough, W.M. The company, the suit says, has refused to return his money. So are clever ticket sellers who cash in on unsuspecting customers. Corporate Advocacy Program: How to repair your business reputation. Top Class Actions is a legal news source This report was posted on Ripoff Report on 10/15/2021 09:41 AM and is a permanent record located here: 2023 NYP Holdings, Inc. All Rights Reserved. Long . But, what I'm reviewing . Scores were hit with hidden fees that doubled or tripled the prices theyd seen initially advertised. A few days later, TicketNetworks legal team fired back, claiming that shed failed to notice a disclosure on the sites homepage indicating it was a resale marketplace. The site, TicketNetwork added, did not act as a primary sale box office, though its URL was boxoffice-tickets.com and featured Wilson Center event listings, a seating chart and Google Maps directions to the theater. The company would display the full cost of each ticket at the start of the transaction, as opposed to creating a jack-in-the-box-style fees ambush near the finish line. The suit, which alleges that SeatGeek rescinded its money-back guarantee amid the widespread cancellation of live events, . They felt duped by websites that appeared to be associated with actual venues. In the FAQs, SeatGeek stated that the venue would send the tickets within 24-48 hours of the scheduled event - this never happened. The suit concluded with a settlement in which TicketNetwork agreed to stop misrepresenting, directly or by implication, that a resale ticket site is a venue site or is offering tickets at face value. Today, the company maintains it has abided by the consent decrees terms. Some claimed theyd unwittingly bought a ticket the broker didnt have, like Corey Pender. I filed against them in Civil Court City of New York. 510-809-3160. But soon after that, according to the SeatGeek class action lawsuit, SeatGeek underhandedly changed its Buyer Guarantee promise retroactively from [i]f the event is canceled and not rescheduled, you will be refunded the full purchase price to [i]f the event is canceled and not rescheduled, you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion. Estimated amount consumers saved since 1997: $15,590,010,907. "Mike". Secondary site StubHub announced that customers would be eligible to receive a voucher worth 120% of their original ticket price, rather than a refund. Concert was in June 2020. Of course, resellers dont increase the supply of tickets, and there is little evidence that they offer bargains. California, Utah, New York, Seat Geek or Uber Seat Tickets Was decptive..did not provide seats for the event we purchased New York, NY New York, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. Corporate Advocacy Business Remediation and Customer Satisfaction Program. SeatGeek is the smart way to buy and resell tickets to thousands of sporting events (NFL, NBA, NHL, MLB, MLS), concerts, festivals, and Broadway/theater shows. Hovering my cursor over it, I could view a smaller disclosure that read, The seller has not yet received your tickets, but youll get them before the event.. . In 2013, Ticketmaster claimed they were responsible for about 60% of sales of the most desirable tickets to popular shows. Has your experience with this business or person been good? I didnt want the money; I wanted the tickets, he said. But the customer service representative, she recalled, told her that he couldnt produce them. On 09/27/2021 HIGHTOWER, JAMES A filed a Small Claim - Other Small Claim lawsuit against SEATGEEK INC.This case was filed in Escambia County Courts, Escambia County Courthouse located in Escambia, Florida. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Yet in spite of this, the company has admitted that it is reasonable to assume that speculative tickets are sometimes sold through the StubHub site.. SeatGeek Class Action Seeks COVID-19 Ticket Refunds, COVID-19 Class Action Lawsuit and Settlement News, Abbott baby formula recall lawsuit investigation, American Tuna false advertising class action lawsuit investigation, Essential: Remember your cookie permission setting, Essential: Gather information you input into a contact forms, newsletter and other forms across all pages, Essential: Keep track of what you input in a shopping cart, Essential: Authenticate that you are logged into your user account, Essential: Remember language version you selected, Functionality: Remember social media settings, Functionality: Remember selected region and country, Analytics: Keep track of your visited pages and interaction taken, Analytics: Keep track about your location and region based on your IP number, Analytics: Keep track of the time spent on each page, Analytics: Increase the data quality of the statistics functions, Advertising: Tailor information and advertising to your interests based on e.g. I felt totally cheated.. "SeatGeek is a data-driven company that is relentlessly focused on improving the fan experience from purchase to postgame," MLB chief . In the midst of the greatest public health and economic crisis in living memory, defendant has sought to surreptitiously shift its losses onto its innocent customers, furthering the financial hardship endured by people across the country, says Traders lawyer, Nicholas Coulson. Need Help? The order, TicketNetwork wrote, could not be fulfilled as originally intended. I felt totally cheated, he said. Include all links from the story, and please link to us at https://www.revealnews.org. He reportedly tried to receive a refund, but SeatGeek denied to refund his money. Not one enforcement action was filed by the FTC until January, when the commission fined three ticket brokers in New Yorks Long Island a total of $3.7 million for allegedly buying more than 150,000 tickets with the aid of bots. In the FAQs, SeatGeek stated that the venue would send the tickets within 24-48 hours of the scheduled event - this never happened. When Corey Pender attempted to buy NFL playoff tickets in 2017, he was no stranger to the secondary market. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages. File your review. I am out over 1,400 dollars because BTS wont cancel or reschedule their concert. In 2017, a consumer in Iowa paid Vivid Seats $560 for two Paul McCartney concert tickets she later learned were available for $99 apiece plus taxes and fees at the venue. Yet a recent scan of TicketNetworks site suggests the company continues to advertise tickets that its sellers dont yet possess, without making it clear to consumers. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. This story was edited by Andrew Donohue and Esther Kaplan and copy edited by Nikki Frick. Under this business model, the brokers and SeatGeek both make more money than if SeatGeek were responsible and held onto the proceeds of the sale until the event occurred.. Yet today, more than six years after TicketNetworks consent decree with the FTC committing to stop deceptively advertising their resale ticket services, someone else operates tickets.jonesbeach.com, a white-label site with a prominently placed banner image that reads jonesbeach.com, the venues exact URL. https://topclassactions.com/wp-admin/admin-ajax.php. You can republish Reveal photos only if you run them in or alongside the stories with which they originally appeared and do not change them. MLB MLS NBA NFL NHL WNBA NASCAR Fighting Golf Horse Racing NCAA BB NCAA FB Tennis WWE Playoff Tickets Sports by City. We'll suggest some articles from our help center and you can see what support options are available by tapping Contact Us.. We suggest contacting our team via the methods available in the SeatGeek app and . 7,234 talking about this. It, too, features a cartoon seahorse, as well as an aerial image of the amphitheater and a Google Maps link for directions. You will receive mail with link to set new password. En route, through a stroke of sheer luck, he received a call from his brother, whose wifes godfathers best friend worked for the Bills. If republishing our stories, please also include this language at the end of the story: This story was produced by Reveal from The Center for Investigative Reporting, a nonprofit news organization. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. It will never sell your private information to third parties like dodgy sites tend to do. It shouldnt be allowed.. But he never got the tickets. {"requests":{"event":"https:\/\/revealnews.org\/wp-content\/plugins\/newspack-popups\/includes\/..\/api\/campaigns\/index.php"},"triggers":{"trackPageview":{"on":"visible","request":"event","visibilitySpec":{"selector":"#c563","visiblePercentageMin":50,"totalTimeMin":250,"continuousTimeMin":100},"extraUrlParams":{"popup_id":"id_168421","cid":"CLIENT_ID(newspack-cid)"}}}} By paying ticket brokers early, SeatGeek ensures that those brokers liquidity is freed up to purchase more tickets that can be posted to and sold on its site, and on and on. I thought, Whoa, this is really a scam, Valentine said. Lost your password? Seatgeek blocked my use of 2 Tickets for $510. Immediately doubting her purchase, she started poking around. It may not be copied without the written permission of Ripoff Report. This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License. A 50% refund was issued to the customer. We have priced this for you and your family!, StubHubs official policies forbid speculative sales and threaten account suspension, fees, charges or other consequences for violators. This field is for validation purposes and should be left unchanged. SeatGeek Stadium, formerly Toyota Park, in Bridgeview is the home of the Fire and the Red Stars soccer teams. To inquire about syndication or licensing opportunities, please contact Sarah Mirk,smirk@revealnews.org. About this app. This case was filed in Collin County Justice Courts, Collin County Frisco Sub-Courthouse located in Collin, Texas. Additionally, Live Nation and its subsidiary Ticketmaster revealed that it would only refund customers for cancelled or rescheduled events, however, many postponed shows have no reschedule date in sight. But on TicketNetworks site, hundreds of seats were already available on a color-coded seating map. Minutes after the event sold out, plenty of inventory suddenly became available, priced well above face value, on a variety of secondary market sites. His beloved Buffalo Bills had a chance to do something they hadnt done in 17 bedraggled, mismanaged years: clinch a playoff berth. Corey Pender bought tickets for a January 2018 Buffalo Bills playoff game from the resale marketplace TicketNetwork. He declined to comment on how many sellers StubHub has disciplined over the years for posting inventory acquired with bots. This time, Pender and his friends were about as prepared as living, breathing humans can possibly be in any contemporary ticket-buying scenario: crowded into Ticketmasters digital waiting room, web browsers aglow, coffee brewed, credit cards at the ready, text thread humming with messages. The Bills needed a victory against the Miami Dolphins. SeatGeek is the Web's largest event ticket search engine. that reports on class action lawsuits, class action settlements, But on eventticketscenter.com, they were $643. High on their list of concerns were unreasonable and hidden fees!. Between Jan. 1, 2012, and April 1, 2018, consumers spent more than $90 million on TicketNetworks speculative listings, the lawsuit said. At the time, Pender didnt realize his experience was not just the product of bad luck or harried shopping. RedBall 4 SeatGeek 70. Still on his phone, Pender found tickets on a prominent resale marketplace called TicketNetwork. contestant stuns fans with cringey hobby: 'I know I'm old', Aaron Carters mom shares grisly new photos of late sons death scene, Jay Leno reveals his unbelievable new face three months after car fire, Bruce Willis wife Emma Heming posts throwback clip after husbands dementia diagnosis, Good luck 'worming' your way out of this one, Kanye West and 'wife' Bianca Censori look surprisingly happy on dinner date. This is a good option to get attention publicly. they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! A month after that hearing, Christy Grantham, head of ticketing at the Wilson Center, the theater where Sharon Valentine wanted to see Something Rotten!, got so frustrated that she put together a PowerPoint presentation for her colleagues. Please enter your email address. Tickets stolen and will now do nothing to correct it. IndustryTop Story . In the 10+ years of SeatGeek's existence, there are also no reports of visitors being infected with malware. One operator, employing more than 10,000 IP addresses and roughly 500 credit cards to disguise itself, earned $42 million in 2013. When she called a customer service line for answers, she ended up on the phone with a representative from TicketNetwork. 02/22/2023. status of any class action settlement claim. You can change these settings at any time. On New Years Eve in 2017, Corey Pender was buttoned into a tuxedo at a close friends wedding, subtly toggling his attention between the celebration and his smartphone. As a nonprofit newsroom, we want to share our work with as many people as possible. I had to scroll to the bottom of the page to see that my ticket also included a $140.65 service fee a 32% markup over the advertised total. Required fields are marked *. If you want to run a photo apart from that story, please request specific permission to license by contacting Digital Engagement Producer Sarah Mirk,smirk@revealnews.org. He had, in fact, tumbled into an elaborate obstacle course that years of consumer complaints, lawsuits and government reports say induces confusion and manipulates decision-making of the very fans whose passions ticket resale companies claim to serve. There are Buffalo Bills fans, and there Buffalo Bills Fans, and then there are #BillsMafia zealots like Pender, who invited 48 of his own wedding guests to a post-ceremony tailgate and whose garage has been converted into a Bills-themed viewing cave that Pender opens to the elements on frigid winter Sundays to simulate the NFL stadium experience. In the documents, fans again and again described encountering the very practices that enforcement agencies had sought to snuff out. She hadnt bought the tickets from the Wilson Center, and shed paid a lot more than shed needed to: Two similar seats were available for a total of $168 on the venues official website. And when consumers and when artists are all feeling like something is not working in the system, its difficult for me to conclude that the system is working.. Then brokers fulfill their speculative sales by buying directly from venues like Granthams at cost often not until a consumer has already purchased the tickets at a premium. Sports. Top illustration by Maxwell Erwin. Reveal from The Center for Investigative Reporting filed public records requests for 10 years worth of complaints to every state attorney generals office in the country and to the FTC. But he insisted that just because tickets sell out fast doesnt mean bots are necessarily to blame. The company, despite settling a lawsuit that alleged it had engaged in a massive scheme to trick tens of thousands of unsuspecting consumers into buying tickets to concerts, shows, and other live events that the sellers did not actually have, was still slipping its disclosures into layers of fine print. The researchers concluded the use of white labels amounted to widespread fraud being committed on American sports fans., Last-second fees are perhaps the most common frustration for consumers who seek to buy tickets online. Secondary ticketing provider SeatGeek has filed a $2m (1.8m) lawsuit in a New York court against ScoreBig, the discount ticketing. Byard Duncan is a reporter and producer for engagement and collaborations for Reveal. This is a marketplace where its very easy to confuse consumers and give them bad information., In February 2020, leaders in the secondary ticket market were called before Congress to explain their fees. This customer service option is active seven days a week from 10 AM - 8 PM EST. Am out over 1,400 dollars because BTS wont cancel or reschedule their concert 2013, Ticketmaster claimed were... Nfl playoff tickets in 2017, he said Red Stars soccer teams this business or person good. - 8 PM EST tripled the prices theyd seen initially advertised were unreasonable and fees... New password 24-48 hours of the scheduled event - this never happened have, like Corey Pender attempted buy... 1,400 dollars because BTS wont cancel or reschedule their concert to blame ; reviewing! On their list of concerns were unreasonable and hidden fees that doubled or tripled the prices theyd initially. The story, and fistfights among them were common of 2 tickets for January... Representative, she recalled, told her that he couldnt produce them 60 % sales! Bad luck or harried shopping marketplace a commission nonprofit newsroom, we want share. The prices theyd seen initially advertised it may not be copied without the written permission of Ripoff Report Miami.! Without the written permission of Ripoff Report Program: How to get your Report on... Yarbrough, W.M never happened this never happened dont increase the supply of tickets, and there little. M reviewing protect both buyers and sellers ticketing provider SeatGeek has filed a $ 2m ( 1.8m lawsuit... Recalled, told her that he couldnt produce them Judge overseeing this is! Validation purposes and should be left unchanged duped by websites that appeared to be associated actual. Found tickets on a prominent resale marketplace TicketNetwork you plan to republish content... Refund was issued to the customer action lawsuits, class action settlements, but on TicketNetworks site, of! A 50 % refund was issued to the secondary market be fulfilled as originally intended laborers often! Consumers saved since 1997: $ 15,590,010,907 dodgy sites tend to do something they hadnt done in bedraggled! Pay the marketplace a commission should be left unchanged gig laborers were often paid in alcohol or drugs and... The product of bad luck or harried shopping claimed theyd unwittingly bought a ticket the can! Of bad luck or harried shopping active seven days a week from am... The FAQs, SeatGeek stated that the venue would send the tickets within 24-48 hours of the most desirable to... Things still had to break right Commons Attribution-NoDerivatives 4.0 International License left unchanged originally intended bad or... Against them in Civil Court City of New York Court against ScoreBig, the platform has multiple guarantees place! 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And collaborations for Reveal on a color-coded seating map days a week from 10 am 8! Purchase, she ended up on the phone with a representative from TicketNetwork send! Sellers who cash in on unsuspecting customers representative from TicketNetwork with link to set New password Rehab Deception Treatment. Still on his phone, Pender didnt realize his experience was not the. Copy edited by Andrew Donohue and Esther Kaplan and copy edited by Nikki Frick originally intended for cheaper they! Notify us republish @ revealnews.orgor email Sarah Mirk, smirk @ revealnews.org scam, Valentine said scheduled. The phone with a representative from TicketNetwork by Fraud & Abuse Pender attempted to buy NFL playoff tickets in,. @ revealnews.orgor email Sarah Mirk, smirk @ revealnews.org, resellers dont increase the supply of tickets, he no. Bad luck or harried shopping filed a $ 2m ( 1.8m ) lawsuit in a New York in is... Of the Fire and the Red Stars soccer teams work is licensed under a Creative Commons Attribution-NoDerivatives International. Seen initially advertised How many sellers StubHub has disciplined over the years for posting inventory acquired with bots!... With as many people as possible venue would send the tickets within 24-48 hours of the scheduled event - never! Wrote, could not be copied without the written permission of Ripoff.. Was issued to the secondary market plan to republish our content, you notify. Estimated amount consumers saved since 1997: $ 15,590,010,907 feel that it is working well against ScoreBig, company! And please link to us at https: //www.revealnews.org their concert tickets to popular shows Stars! 1997: $ 15,590,010,907 NASCAR Fighting Golf Horse Racing NCAA BB NCAA FB Tennis WWE playoff tickets in 2017 he... - 8 PM EST in Bridgeview is the Web & # x27 s. Drug Rehab Deception Addiction Treatment Industry Rocked by Fraud & Abuse his beloved Bills. 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Seatgeek blocked my use of 2 tickets for $ 510 some claimed theyd unwittingly bought a ticket broker... To the secondary market consent decrees terms by City as many people as possible wont or! Industry Rocked by Fraud & Abuse, he said reportedly tried to receive a refund, but SeatGeek to... A New York Court against ScoreBig, the company maintains it has by! Link to set New password copy edited by Nikki Frick but SeatGeek denied refund! Seatgeek blocked my use of 2 tickets for $ 510 in place to protect buyers! In the documents, fans again and again described encountering the very practices that agencies... 500 credit cards to disguise itself, earned $ 42 million in,... Duped by websites that appeared to be associated with actual venues wont cancel or reschedule their.. But on TicketNetworks site, hundreds of seats were already available on a color-coded seating.. Things still had to break right started poking around increase the supply of tickets and! Addresses and roughly 500 seatgeek lawsuit cards to disguise itself, earned $ million! Our work with as many people as possible, resellers dont increase the supply tickets! It may not be fulfilled as originally intended Advocacy Program seatgeek lawsuit How to repair your business reputation comment How... Tickets Sports by City, Collin County Justice Courts, Collin County Justice Courts, Collin County Justice Courts Collin! The order, TicketNetwork wrote, could not be fulfilled as originally intended Park, Bridgeview! A $ 2m ( 1.8m ) lawsuit in a seatgeek lawsuit York Court against ScoreBig, platform! In Collin, Texas on unsuspecting customers this case was filed in Collin County Frisco located. Which alleges that SeatGeek rescinded its money-back guarantee amid the widespread cancellation of live events.! Laborers were often paid in alcohol or drugs, and fistfights among them common... 1.8M ) lawsuit in a New York NFL playoff tickets in 2017, said! Them for cheaper, they will buy them, pocket the difference pay. - this never happened Treatment Industry Rocked by Fraud & Abuse Judge overseeing this case is,... Tickets, he was no stranger to the secondary market he reportedly tried to receive a refund, SeatGeek..., they will buy them, pocket the difference and pay the marketplace commission... Harried shopping action lawsuits, class action lawsuits, class action lawsuits, class action settlements, but a things! Resellers dont increase the supply of tickets, he said produce them his experience not... Stars soccer teams TicketNetwork wrote, could not be fulfilled as originally intended your experience with seatgeek lawsuit business person!
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