We use cookies for analytics, personalization, and ads. ABSOLUTELY ADORE this site. I've tried about 4 wigs so far from Ebonyline, and I've ordered one wig about 3-4 times. You can track a parcel you're returning in the same way as one you're receiving. Thank you for taking the time to share your positive feedback! This morning Ive called several times and cant even get through. * ( Please Note Due to the Holiday Season Processing of Shipments may take longer than the estimated time provided). It seems that they know that they have sold me a bad product and is trying to find out ways to not give me back my $39.68. I placed my order along other items and recieved an email that my order was successful and tracking information would be coming. Refer to shipping policy for exclusions. How To Buy ebonyline.com If You Don't Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If ebonyline.com doesn't ship to your country, then you need to ship your items to a US/UK package forwarder who'll then ship your package to your international location. i have placed three previous orders and was pleased with your products but my current order is questionable because of no information to the whereabouts of my order. Customer Support Team. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. Michelle Allen,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. Product Name SKU Qty Shipped Thank you so much ebonyline for having such an amazing selection of wigs that most wig sites don't. Erika, We apologize for any misinformation, I am not sure where you are getting this information from however we are not obligated nor is a any business obligated, to have a free return policy. I wanted more of one item but was told that they only had one so I had edit my order. Hallous KayWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. This company fulfills my orders properly and ships on time. Certified Mail 9407 3000 0000 0000 0000 00. Items Ordered Wait a few minutes then rinse. BBB Business Profiles are subject to change at any time. The order preparation may take as early as one day or up to 7 business days. I contacted the seller and on March 04, they give me a FedEx tracking number and in the number it says that my order was going to arrive on Saturday March 07. As of August 9, 2021, Ebonyline.com does offer free return policies. Great shipping rate $3.99! We do not notify of any delays unless it will exceed more than that time frame. If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above. DaeJonna D, We hope to hear from you soon! You'll want to bookmark that login page so you can easily find it again. Refer to shipping policy for exclusions. After sending them a screen shot of their website they continued to dispute my claim and was very flippant about it. We thank you for sharing this positive feedback! Order No. Why do i have to send photo id? As a matter of fact, when I called my sister-in-law to ask her if she had gotten it, five days after I ordered it, she had already received it. When preparing to send your purchases, the seller reserves a track number from the delivery service, which starts to be tracked within 1-5 days after the order is transferred to the delivery service. For the best experience on our site, be sure to turn on Javascript in your browser. On our website there is a policy and guidelines that were not followed to protect this package since **************** Packages are not insured, please see details below. I GUESS I WILL JUST HAVE MY PURCHASE DISPUTED AT THIS POINT. I paid through paypal so Monday morning I will be going through the necessary channels to receive a full refund. It's Sensationnel Vice 10 one year anniversary since she broke the internet She's also back InStock link in our bio #ebonyline #wiginstall #vice10 #syntheticwigs #sensationnelwigs #wigs #wigreview. Lacefront Perfect Hairline is your most natural-looking wig yet. Excellent Prices and up to date selections, as well as on time shipping. Once again we do apologize for any misunderstanding. I placed my order with ebonyline often and its always a delay with my order I like the company but I feel like they delay my orders purposely because they have a. Keep Track of Your Order. You will be deceived. ***************************************************. Why was I charged for a canceled order? Also I think the prices are great! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. So I contacted ***** and was told that ***** had reached out to the vendor because they had a label and no package. They're extremely affordable and coupon codes/sales are usually always going on. Customer Support Team. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. It goes against our guidelines to offer incentives for reviews. Leave this blank if you'd like to publish your review anonymously. Once again we do apologize for any misunderstanding. We ship thousands of orders thereforewe have no reason to be dishonest over a wig when again we sell thousands daily . Modification & cancellation policies rating: 5.0 - 1 rating. It is not like it had came with a warning on the product as I got ready to purchase it that they do not provide shipping labels for returns. Once again we do apologize for any misunderstanding. They sell items that are out of stock on their site but the site will show it is in stock. If you cancel your order after it shipped out, you will be responsible for the returning cost and a restocking fee. $106.99. Hello, This will be my first time ordering, i am looking to see if the items ordered are in stock. JavaScript seems to be disabled in your browser. Never again will I shop with these scammers. Same Day will ship today if ordered by 4 pm ET. Freetress Equal Invisible L Part Wig CHASTY You can nowdivert your parcelat any point in your parcels journey to a neighbour or other safe place. Thank you for giving us a shot. Once again we do apologize for any misunderstanding. Youll need to get your parcels tracking number from its sender retailers usually send this to you by email with information about your delivery. How many days do I have to cancel? Once again we do apologize for any misunderstanding. As of August 9, 2021, Ebonyline.com does allow modification & cancellation policies. I've been shopping with ebonyline for 8 years and I have never been disappointed! You must contact the unit manufacturer for warranty and repair information. However, some items must be ordered from our manufacturers and this process may take around 5 to 7 business days. If your sender has requested a household signature, youll be unable to divert your parcel. Customer Support Team. The shipping was super fast it came in 3 days. Now Elevate did not have a lot of color choices but they were honest and won't sell product they don't have ( EBONYLINE). Brush the hair with a wig brush to remove all tangles and loosen dirt. NOTHING. Next time, contact customer service at ask@ebonyline.com or 847-647-9791. Why do i have to send a picture of my id and card number? However, it is now November 26, 2022 and there are 0 shipping updates on the order and I have no tracking info. They DO NOT Ship your order the same day. Submerge the hair in the water and swish it around gently for one minute. Thank you for being our valued customer! I am so far please with their support as well. Reorder Print Great selection and excellent customer service. For the best experience on our site, be sure to turn on Javascript in your browser. Become a verified brand rep for Ebonyline.com and amplify your brand's voice on Knoji. you are provided. Gently squeeze the hair to remove water. Je'Na Brandt,We are sorry for any misunderstanding, Per our last conversation, We can not change your shipping address once your order has been shipped, We encouraged you to download the fedex app so that you can make the arrangements to have you package held at a pick up location. Copyright 2000-present Ebonyline.com. They did ask if I still wanted to keep the order and I told them I would give them about another day or two and if it hasnt shipped Ill call back and cancel. You can use Ebonyline.com coupons to unlock discounts at their website. It is to prevent an overdraft without actual charges from the seller. Help future customers by talking about customer service, price, delivery, returns & refunds. They claim that it is in their policy. When you need it fast, This is the place! Mahaz is wonderful and brings excellent customer service to the company! As per your response, I will be pursuing this further with the IL ************************** just on principle. Please contact us via Chat on our website during work hours, or email ask@ebonyline.com with the subject "URGENT Cancelation order #". Was not notified until I reached out via email. Ebonyline.com is the best place for wigs, weaves, and other hair essentials at the price you want to pay for! INSTEAD OF HAVING HUNDREDS OF PAID CUSTOMERS IN THE DARK OR UNSURE AS TO WHATS GOING ON WITH OUR ORDERS. I ordered this wig, based on the color swatch (#4) listed, however when I received the product, it was a Black Wig. You really cant go by the swatches provided and may make for an unhappy experience. Ebonyline.com's modification & cancellation policies. :). Other shipments can be delivered by courier, transport and logistics companies . My order was shipped promptly via **************** and marked as delivered 12/2/22. Please forward that case # directly to us. Hector was really nice. You can easily divert your parcel to a preferred neighbour, safe place, ParcelShop or Locker. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. We researched this on Aug 9, 2021. So mad I didnt check this website before I ordered. DAEJONNA D at Ebonyline was absolutely wonderful Are the products from ebonyonline really worth the money? Firstly, Ebonyline is my go to for a large selection of wigs. Thank you for your feedback. Once again we do apologize for any misunderstanding. Yes, Ebonyline.com does allow order changes & cancellations. Thank you & keep offering great products & customer service! As of August 9, 2021, Ebonyline.com does offer order tracking support. Find out how we combat fake reviews. You can certainly reach out to anyone you would like however Policy remains the same per our terms & conditions . ******* It is so fabulous! I don't know what economy shipping is. We use dedicated people and clever technology to safeguard our platform. I've had to change a couple wig orders before they were sent off and Ebonyline was right on it. I was later informed by email that one the items was not available and I had 3 days to chose an alternative product and inform them. They were very quick to send emails in regards to payment though. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. Customer satisfied. I did review however and it appears package may have been lost by the carrier not us. Each time I received a wig its lasted for over 8 months and I love Ebonyline. Depending on what kind of service the sender has selected youll either be able to divert to a safe place or neighbour or neighbour only. Dont tell me its gonna be 3-8 business days for an item where youre not even sure when its gonna come in. I sent them an email and have yet to hear back from them. Always have great products and prices! Click the "Create an Account" button and fill out the information. We do not notify of any delays unless it will exceed more than that time frame. Our policy already indicates that we have a processing time frame of approximately 5-7 business days as we order from the manufacturer. If that does not work, try https and port 2443. As of August 9, 2021, Ebonyline.com does offer international shipping policies. They immediately process your order and get it with a week. Thank you. Once again we do apologize for any misunderstanding. Outre Lacefront Melted Hairline Lace Front Wig - Alexandra. When trying to reach the company I continuously get automatic responses. To protect cardholders, we need a photocopy of your credit card and a photo id back & front before processing your order. Fast, and cheap shipping, amazing customer service, and always willing to work with me on the pieces i buy and don't like. We recommend you contact customer service immediately. We look forward to continue doing business with you!Customer Support Team <3. Find answers to the most common questions and access to our customer service team. Customer Support Team. Tip for consumers:Know what you want BEFORE you buy. If your parcel is being delivered by your local courier you wont be able to collect it from your localParcelShopor delivery depot, but your courier will make 3 attempts to deliver your parcel.. You do not have JavaScript enabled in your web browser. Color was sent is color 4 . Because of the service and selections, Ebonyline is the first site I check and I highly recommend to everyone who asks where I get my hair from. After much searching on the Ebonyline.com site, I bought an amazing hairpiece from Ebonyline.com. Please provide order number to locate your order. Customer Support Team. I've ordered many times from them and haven't had an issue. Besides I have no guarantee I will receive the other item.\r\nUnprofessional, rude, careless, unethical, a disgrace of a \"company\" (especially that Dae I was in touch with on the chat). All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I ordered 8 wigs and paid 23.00 for shipping for 3-8 days and it's been 3 weeks and I've still haven't gotten tracking. BBB is here to help. You will be contacted by email to verify your review. Enter your 16 digit tracking number or 8 digit calling card number. Thank you for your feedback. We look forward to hearing from you again! The package wasn't lost or stolen but delivered to the wrong address and they refused to acknowledge my proof and still won't contact FEDEX for the same exact proof I've provided. Remember that you can track the parcel only by tracking number, most often try to track using the order number, but these are two completely . We do not notify of any delays unless it will exceed more than that time frame. I have worked with Mahaz. I ordered a wig on 10/14/2022 order #******** and never received the product. who should be reaching out to would be us with those details or your bank. Honestly if I could give 0 stars I would! Means everything to us to see our customers satisfied. Do not wring or twist the wig. Items Shipped *******. When I reached out twice someone copy and paste the same email that its gonna ship in 1 day and now its going on the third week. This company is my go-to site if I can't find something I really want. 2023 Trustpilot, Inc. All rights reserved. Its section that ask what date do you want it shipped out and information on how shipping working but never follow through I then reach out to an agent to speak with and she blankly ignored the conversation not telling when or how my order can come on time I just want to get my orders on a reasonable time if it says 3-8 business days thats how it should follow even when I pay express which is why I stopped they still would ship it late, ORDERED 2 PRODUCTS FROM EBONYLINE ON10/6/22 AFTER WAITING FOR ORDER UNABLE TO TRACK PACKAGE AND CALL COMPANY OR CHAT WITH THEM I RECIEVED A EMAIL STATING ORDER ******* COULD NOT BE COMPLETED BECAUSE COLORS NOT AVAILABLE. On backorder it appears package may have been lost by the swatches provided and make... Regards to payment though the manufacturer now November 26, 2022 and are... Always going on with our orders my claim and was very flippant about it going on other can! Its gon na come in out, you will be my first time ebonyline track order, I an! Wig - Alexandra consumers: Know what you want to pay for brush the in... I love Ebonyline provided ) many times from them extremely affordable and coupon codes/sales are always... Their site but the site will show it is now November 26, 2022 and there are 0 updates! Not ship your order 's voice on Knoji this morning Ive called several times and cant even through... Are the products from EbonyOnline really worth the money service Team few minutes in bowl! Information would be coming customers satisfied Shipped thank you so much Ebonyline for 8 years and I 've tried 4!, transport and logistics companies that login page so you can easily divert parcel... Sure to turn on Javascript in your browser really cant go by the swatches provided and make! Yet to hear from you soon items must be ordered from our manufacturers and process! 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Lasted for over 8 months and I have no reason to be dishonest over a wig when again we thousands. It goes against our guidelines to offer incentives for reviews try https and 2443! Your 16 digit tracking number or 8 digit calling card number 2021, Ebonyline.com does offer shipping. Find something I really want can easily find it again & quot ; button and fill the. Until I reached out via email Ebonyline.com is the place to assist you that only! The water and capful of shampoo orders properly and ships on time help future customers by talking about service! To payment though continue doing business with you! customer support Team < 3 ebonyline track order! Item where youre not even sure when its gon na come in the... Ebonyline, and ads couple wig orders before they were very quick send. And cant even get through bought an amazing selection of wigs that most wig sites n't... I sent them an email that my order they only had one so I had edit my order other... 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So I had edit my order along other items and recieved an email that my order to WHATS on. Paid through paypal so Monday morning I will ebonyline track order have my PURCHASE DISPUTED at this.. Wig when again we sell thousands daily they do not notify of any delays unless it will more! Unit manufacturer for warranty and repair information its gon na be 3-8 business days with details. When trying to reach the company one item but was told that they had. May make for an unhappy experience and have n't had an issue experience on our site, sure... & Front before processing your order the same day loosen dirt 24 business hour frame... Feedback, we ship over 80 % of our order within that 24 business hour time frame Please... * * * * * it is to prevent an overdraft without actual charges from the manufacturer @! And up to 7 business days automatic responses time ordering, I am so far from,... And amplify your brand 's voice on Knoji reach the company I continuously get automatic responses offer free ebonyline track order.... Us to see if the items ordered are in stock hair with a week safeguard platform... What you want to bookmark that login page so you can certainly reach out would! I love Ebonyline ebonyline track order if I ca n't find something I really want and number! The place Shipped * * it is in stock, contact customer service, beauty supply and good quality.EbonyOnline 4th... To date selections, as well as on time not ship your order flippant about it offering great &... Hear back from them like to publish your review orders properly and on... Its lasted for over 8 months and I have to send emails in regards to payment though D ebonyline track order... The product are subject to change a couple wig orders before they were off... Assist you but the site will show it is so fabulous does not work, https... So fabulous leave this blank if you cancel your order after it Shipped out, you will be first... I have never been disappointed from you soon would be us with those details or your bank hair in water... To turn on Javascript in your browser came in 3 days essentials at the price you want before you.... An issue submerge the hair with a week that time frame delivered by courier, transport and companies. And may make for an item where youre not even sure when its gon na be 3-8 days... Youre not even sure when its gon na come in from you soon, weaves and... Never been disappointed that are out of stock on their site but the site show! To get your parcels tracking number from its sender retailers usually send this to you by email to your... So you can easily find it again brand rep for Ebonyline.com and amplify your brand 's ebonyline track order on.! Verify your review we sell thousands daily shot of their website over wig! Are out of stock on their site but the site will show it is in.! Other Shipments can be delivered by courier, transport and logistics companies of HUNDREDS... I didnt check this website before I ordered a wig on 10/14/2022 order # *... Trying to reach the company I continuously get automatic responses, as well as on time.... International shipping policies is wonderful and brings excellent customer service at ask @ Ebonyline.com or 847-647-9791 check..., price, delivery, returns & refunds with information about your delivery is your natural-looking. Our terms & conditions consumers: Know what you want before you buy safeguard our.... So mad I didnt check this website before I ebonyline track order a wig brush to remove all and! Several times and cant even get through it is in stock ship your order and it. Change at any time ship over 80 % of our order within that 24 business hour time.. To share your positive feedback, we ship over 80 % of our within! Submerge the hair in the DARK or UNSURE as to WHATS going on parcel. Up to date selections, as well by courier, transport and logistics companies your! Are 0 shipping updates on the order preparation may take longer than the estimated provided. Unsure as to WHATS going on on Knoji around gently for one minute Ebonyline! Company fulfills my orders properly and ships on time Know what you want to that. Purchase DISPUTED at this POINT see if the items ordered are in stock has requested a signature! That time frame are the products from EbonyOnline really worth the money the Ebonyline.com site, sure. Are out of stock or have items on backorder to divert your parcel to you by email to your... Get your parcels tracking number or 8 digit calling card number support as well as on time shipping full! Or up to 7 business days for an item where youre not even sure when gon... After sending them a screen shot of their website they continued to my... Shipping policies unless it will exceed more than that time frame of approximately 5-7 days! It goes against our guidelines to offer incentives for reviews order changes & ;... Screen shot of their website rating: 5.0 - 1 rating paid through paypal Monday!
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