These measures may impact your Data Service, and we reserve the right to deny, modify or terminate your Data Services, with or without notice, if SafeLink believes that you are using their Data Services in a manner that adversely impacts a Carriers network. You do not need to purchase or redeem a service card to use this plan. Store Purchases.If you purchase a SafeLink Phone from a retailer or wireless dealer (and not from SafeLink directly either by phone or online), your Phone purchase is subject to that retailer's return policy. 2023 Universal Service Administrative Company. Your credit for a returned phone will not include any shipping or delivery costs you were charged or incurred for purchasing or returning the phone. Residents of Tribal Lands have the option of receiving a free cellular phone provided by SafeLink. How To Set Up Your National Verifier (NV) Account. Those plans will include domestic SMS text messaging. Free Caller ID and 3 Way Calling, SafeLink Unlimited Talk and Text Plan (20 GB Data at 4G Speed), Unlimited Nationwide Voice, Text and Data; 4G speed. (c) The device has not been reported stolen or lost, and there are not indicators of fraud. Comcast email said there are three instances why my EBB application was not approved: 1. (7) AN ARBITRATION AWARD AND ANY JUDGMENT CONFIRMING IT APPLY ONLY TO THAT SPECIFIC CASE; IT CAN'T BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE THE AWARD ITSELF. Airtime minutes are deducted for all incoming and outgoing calls, including incoming call waiting calls, simultaneous calls, calls to toll free numbers including Customer Care, 411 and to access your voicemail. To dial 911 using Wi-Fi Calling, you must provide us with an address for your primary use of Wi-Fi ("Primary Address") at the time of activation. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. Instead, you can simply apply for SafeLink's services and hope for the best. Calls are billed in one-minute increments. WE CAN, WITHOUT NOTICE, LIMIT, SUSPEND, OR END YOUR SERVICE AND DE-ENROLL YOU FROM THE SAFELINK PROGRAM FOR VIOLATING THIS PROVISION OR FOR ANY OTHER GOOD CAUSE, including, but not limited to, if you: (a) violate any of the terms and conditions of service; (b) lie to us or attempt to defraud us; (c) allow anyone to tamper with your SafeLink Phone; (d) threaten or commit violence against any of our employees or customer service representatives; (e) use vulgar and/or inappropriate language when interacting with our representatives; (f ) steal from us; (g) harass our representatives; (h) interfere with our operations; (i) engage in abusive messaging, emailing or calling; (j) modify your device from its manufacturers specification; or (k) use it in a way that adversely affects our network or the service available to our other customers. When purchasing Double Minutes, all SafeLink customers automatically receive Double Minute benefits on any purchases of additional airtime. The failure of either party to enforce any of the terms set forth herein shall not be construed to be a waiver of any such terms nor in any way affect the validity and enforceability of these Terms. Will notify SafeLink by calling 1-800-723-3546 within thirty (30) days if they no longer qualify for any of the public assistance programs identified in their application form, no longer meet the criteria for income eligibility, if another member of their household receives Lifeline benefits, or if they no longer qualify for Lifeline for any other reason. You may be required to provide copies of documents proving your eligibility to participate in Lifeline. The following California Specific Terms ("California Terms") apply to all SafeLink service provided in the State of California. For any transaction that is not eligible for reimbursement from the Lifeline fund, SafeLink will use its own funds to credit the service connection charge. However, your Phone will remain active and you may continue using it as long as you have available airtime minutes and service days remaining. SafeLink does not allow returns or provide refunds for any SIM Kits or Airtime Cards purchased. We will use theNational Verifier Launchespage and the NV launch email lists to communicate with service providers about launch specific information. Step 1: Check Your Eligibility for the ACP. Therefore, there is no need to provide access to Toll-Control service. d. The Phone serial number plate or the enhancement data code has been removed, defaced or altered. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners. To prove your household income meets the federal poverty guidelines, you will need to upload one of the following documents in the National Verifier: The prior year's state, federal, or tribal tax return. Events beyond our control may affect the availability and/or quality of service. Free SIM Card If you are using Wi-Fi, data will not be deducted from your data balance for the download. . 8. Unused minutes will not automatically carry over to the next month. In addition, you will not be charged for calls to Customer Care if you dial 611, directly from your Phone. To determine if your destination of choice is available, please check our website at safelink.com. 11. In addition, Customers enrolled in Lifeline plans which provide a finite amount of minutes will be allowed to purchase additional airtime at rates not to exceed $0.10 per minute. If you fail to complete your annual verification by your service anniversary date, you will be de-enrolled from the SafeLink Program. Examples of unauthorized uses include, without limitation, the automated text or picture messaging to another mobile device or e-mail address; or messaging for commercial purposes. For example, 911 service via Wi-Fi Calling may be limited or not available due to various circumstances, including, relocation of equipment, loss or disruption of power, internet or wireless service, internet congestion or a connection failure, delays in availability of registered location information, and/or other technical problems. 2. When subsidized by the California Lifeline Program, this plan is free. For information on which launch each state and territory is in, visit theNational Verifier Launchespage. Because of the risk of being struck by lightning, do not use your SafeLink Phone outside during a lightning storm. The National Verifier will first try to confirm your eligibility automatically. The service upload/download speeds and data caps vary based on the available ACP qualifying plan; please visit www.SafeLink.com for a list of available plans and connected devices which you may purchase. What is the FCC National Verifier? These maps are for general informational purposes only. The Unlimited service plans are subject to certain limitations. SafeLink Keep Your Own Smartphone plan requires a compatible or . Neither SafeLink, nor any Carrier, shall have any liability for service failures, outages or limitations of Service. You understand that your use of such third party apps is subject to the third partys terms and conditions and policies, including its privacy policy. SafeLink may, at its sole discretion, replace the Product with a refurbished phone of the same model if available, or if not available, of a comparable model of phone. If the Data Services, or any part thereof, for which you subscribe, are modified, interrupted, discontinued or canceled, you will not receive a refund or credit from SafeLink for any remaining used or unused subscription time. SafeLink $10 Global International Calling Card.SafeLink offers a $10 Global Calling Card that must be used with another SafeLink Service Plan in order for it to work. With SafeLink Wireless, you can get the latest phones, with the best cell phone plans, on America's largest networks, all for a fraction of a cost of other phone providers. Those calls will not count against any California Lifeline plan minute limitations. You must pay for the cost to ship the phone back to us and include a copy of your receipt. Your SafeLink Phone is covered by a one (1) year limited warranty, set forth below, administered by SafeLink. IF THIS PROVISION OR THE LIMITATION ON BRINGING ACTIONS TO SMALL CLAIMS COURT IS FOUND TO BE INVALID, THEN THIS PROVISION SHALL BE SEVERABLE AND THE MATTER WILL PROCEED IN ARBITRATION; IN NO WAY WILL THIS PROVISION ALLOW FOR AN ACTION TO BE BROUGHT ON A CLASS OR COLLECTIVE BASIS. Whenever you plan a change of residence, you should call Safelink customer service before you move so that by the time you arrive at your . "Usage" includes any of the following: making a call; answering a call from someone other than SafeLink; sending a text message; using data services; retrieving your pending minutes by pressing 555; completing the annual recertification process; purchasing airtime or data; or otherwise informing SafeLink that you wish to continue participating in the SafeLink Program by contacting our Customer Care Department at 1-800-723-3546. EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN THESE TERMS AND CONDITIONS, AND TO THE EXTENT PERMITTED BY LAW, THE SERVICES AND DEVICES ARE PROVIDED ON AN "AS IS" AND "WITH ALL FAULTS" BASIS AND WITHOUT WARRANTIES OF ANY KIND. You can call them on Sunday at 1 (800) 723-3546 for help with plan verification, enrollment, and changes. Customers in the Commonwealth of Puerto Rico who have a problem with their SafeLink Service and are unable to resolve it by contacting our Customer Care Department may contact the Telecommunications Regulatory Board of Puerto Rico, by calling 1-866-578-5500. 2. Actual coverage and service areas may vary from the maps and may change without notice. You must return the phone in like new, working condition, returned in the original manufacturer's packaging with all included accessories, including, device, battery, charger, and manual. Unless you are using Wi-Fi, any data you access by using your SafeLink phone will count against your data balance ("Data Usage"). Except for the "Bring Your Own Phone" Plan, all of SafeLinks mobile wireless Lifeline plans will include new Phones provided to eligible Customers at no charge. There will be no service contracts, term commitments or early termination fees or penalties associated with any SafeLink plan. For examples of accepted documentation, visit the Resolve Application Errors page.. ADDITIONAL CASES INVOLVING SIMILAR CLAIMS BROUGHT BY THE SAME OR COORDINATED COUNSEL SHALL NOT BE FILED IN ARBITRATION UNTIL THE FIRST TEN HAVE BEEN RESOLVED. Non-Usage De-Enrollment and Deactivation. Any text message you send to a "short code" will in all likelihood not go through. SafeLink does not guarantee coverage or service availability. A COURT WILL HAVE AUTHORITY TO ENFORCE THIS PARAGRAPH INCLUDING BY ENTERING AN INJUNCTION TO PROHIBIT FILINGS IN VIOLATION OF THIS PARAGRAPH. Please call us first! Calling Safelink customer service is the fastest way you can make a change to the address linked to your Safelink account. b. FOR CLAIMS OF $25,000 OR LESS, YOU CAN CHOOSE WHETHER YOU'D LIKE THE ARBITRATION CARRIED OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A HEARING IN PERSON OR BY PHONE. Recertification checks will be conducted every day and 60-day recertification windows will be initiated every business day. 11. If you cancel or attempt to cancel a download, the purchase of web content or an application, or the transfer of a multi-media message in progress, or if either of these or any other similar processes are otherwise interrupted through no action on your part, it is possible that you still incur a charge in accordance with these Terms and Conditions. The Phone has been damaged from external causes such as collision with an object, or from fire, flooding, sand, dirt, windstorm, lightning, earthquake or damage from exposure to weather conditions, an Act of God, or battery leakage, theft, blown fuse, or improper use of any electrical source, damage caused by computer or internet viruses, bugs, worms, Trojan Horses, cancel-bots or damage caused by the connection to other products not recommended for interconnection by SafeLink. IF THE ARBITRATOR AWARDS YOU MORE THAN $5,000, THEN WE WILL PAY YOU ONLY THAT AMOUNT. You may utilize multi-media services with certain SafeLink models of phones. TracFone will not market Lifeline service in other languages. National Verifier Customer Service Hours: 9 am - 9 pm EST (M-Sun) Phone Number: 877-524-1325. You are further responsible for the purchase and maintenance of any additional hardware, software and/or Internet access required in order to use SafeLink Service. Households may be eligible for ACP if they are qualified for Lifeline, free or reduced-price school lunches or breakfasts, a Pell Grant, or have income less than or equal to 200% of the Federal Poverty Guidelines. If you have not met the required minimum period of active SafeLink service, SafeLink may unlock your device, but you will incur a charge of up to $300, depending on how long your service was active prior to the unlocking request. You may add or refill your ILD Service balance in $10 increments by purchasing a $10 Global Calling Card from SafeLink directly by calling Customer Care or visiting our website. Because these Terms and Conditions are subject to change at any time, you should always check our website for the most current Terms and Conditions. The limited warranty extends only to Purchasers who purchase the Product in its original packaging from an authorized dealer. SafeLinks ILD Service allows you to place calls to select destinations internationally. Lifeline service is non-transferable and limited to one per household. 23. SafeLink customer service may be reached at 1-800-723-3546. Working hours: 9AM to 2AM CST The National Verifier automatically verifies the consumer's identity and address using: Third-Party Identity Verification (TPIV), USPS Address Matching Service (AMS), and Data checks for duplicate benefits for the same person or the same address. The unauthorized unlocking or resale of your SafeLink Phone constitutes a violation of this Agreement and will invalidate the Limited Warranty associated with your Phone. The limited warranty does not cover loss of personal information, passwords, contacts, music, ringtones, pictures, videos, applications or other content, memory cards, software, defects in appearance, cosmetic, decorative or structural items, including framing, and any non-operative parts. What is the Affordable Connectivity Program? SafeLink may modify or cancel any SafeLink Service, or take corrective action at any time, without prior notice and for any reason, including, but not limited to, your violation of this Agreement. Submit your proof documentation using any of the options below: Online Log in or create a new account and upload copies of your proof documentation. Any 900/976 charges inadvertently or mistakenly incurred will be subject to a free one-time billing adjustment. You agree not to resell your SafeLink ILD Service or to use your ILD Service for any unlawful or abusive purpose or in such a way as to create damage or risk to our business, reputation, employees, facilities, third parties or to the public generally. As such, always be prepared to report your precise location to emergency responders. In the event of termination for any other unauthorized usage, Customer will forfeit unused airtime and service and Customer will not be entitled to receive a refund for Customers SafeLink Product or for any unused airtime and service. Documentation of income or program participation may be required for enrollment. SafeLink reserves the right to change or modify any of these Terms and Conditions at any time. 5. ILD Service provided by these third parties may not be the same as service provided in the United States or by other international long distance carriers. Applicants who qualify and are enrolled in the SafeLink Program will receive a free allotment of airtime minutes each month for up to one year. Therefore, there is no need to offer toll blocking service. Lifeline service only will be provided to applicants who are approved by the California Lifeline Administrator. Budget Budget Data Usage depends on the size of the content and the actual time it takes to download or transmit the content or multimedia message. The 30-day waiting period ends when either 1) the California Lifeline Administrator sends the final eligibility decision, 2) the enrollment request is cancelled, or 3) the thirty (30) days have passed since the enrollment request, whichever occurs first. THE SAME DEFENSES ARE ALSO AVAILABLE TO BOTH PARTIES AS WOULD BE AVAILABLE IN COURT INCLUDING ANY APPLICABLE STATUTE OF LIMITATIONS. No waiver of a breach of any term shall be deemed a waiver of any other or subsequent breach of a term. If a consumer is not found in an automated database, they will need to provide documentation for manual review. These additional terms and conditions apply to customers who purchase and/or use a SafeLink $10 Global Calling Card. 4. YOU CANNOT PROCEED TO ARBITRATION UNLESS YOU PROVIDE THIS INFORMATION. Although we recommend that you use your wireless service as your primary method of contacting 911, you may be able to use Wi-Fi Calling for dialing 911 if your Phone is equipped with this feature and you have access to the internet through your Phone's W-Fi connection. THIS AGREEMENT TO ARBITRATE CONTINUES TO APPLY EVEN AFTER YOU HAVE STOPPED RECEIVING SERVICE FROM US. California consumers may change or reestablish their California Lifeline service carrier as often as permitted by state and federal law. Unused data will expire upon Customers Service End Date. Once you qualify, select Q Link Wireless as your provider of choice and then pop back . Premium SMS campaigns include activities such as casting a vote, expressing your opinion, playing a game, subscribing to a service, or interactive television programs. For assistance or more information, please contact SafeLink Customer Care at 1-800-SafeLink (1-800-723-3546). Your Service may not be used in connection with certain unauthorized uses that may adversely impact other customers using our Service or the Carriers network, as well as any illegal purposes or purposes that infringe upon others intellectual property rights, or in a manner that violates trade and economic sanctions and prohibitions as promulgated by the departments of Commerce, Treasury or any other U.S. government agency. Any violation of this prohibition will be reported to the appropriate legal authorities for prosecution. SafeLink customer service may be reached at 1-800-723-3546. To watch short video modules on the NV, visit the Videos page. It determines whether consumers are eligible for Lifeline. Step 2: Service Providers Review Failures and Submit Existing Documentation. Hearing, Visual or Speech Impaired Accommodations. London, KY 40742. Express Written Consent to Receive Communications. However, due to different carrier technologies, an unlocked SafeLink device may not work, or may experience limited functionality, on another carriers network. Court will have AUTHORITY to ENFORCE this PARAGRAPH INCLUDING by ENTERING an INJUNCTION to PROHIBIT FILINGS in VIOLATION of prohibition... If a consumer is not found in an automated database, they will need to offer blocking... For the download your service anniversary date, you can simply apply for SafeLink & # x27 ; services... Against any California Lifeline service only will be no service contracts, term commitments or early termination fees or associated... Including by ENTERING an INJUNCTION safelink national verifier PROHIBIT FILINGS in VIOLATION of this prohibition will be de-enrolled the! Has been removed, defaced or altered participation may be required to provide documentation for manual review the Product its! 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Double Minute benefits on any purchases of additional airtime no waiver of any other or subsequent of.
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