Yes No Still Need Help? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. None of these are valid grounds for you to cancel your StubHub sale. Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. Thank you for the opportunity to respond to ******************************** complaint,BBB case #*********. Well guide you through the process. I would gather from this story that the seller probably meant to sell for $188, given the section you mentioned. If a ticket(s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. Stubhub is a broker. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. stubhub unable to fulfill I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. Was this answer helpful? Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. Any advice is appreciated. If you are required to distribute the tickets. Lindsay is the author of this solution article. You may be able to get the cost waived under even more unusual conditions, but these are extremely rare and should not be expected. wipo.int. Event has come and gone and we are out the money due to a technical problem with their system. Physically unable to perform job. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. Complaint Details. We send emails as a courtesy when your tickets sell. I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. I need my refund to be issued now. They said no, I must pay by EOD and give them a card to charge otherwise Ill be sent to collections immediately. I know all purchases are final, but because this moron didn't realize he was selling them at face value he gets to rescind his offer after I bought the ticket? They went ahead and marked my November transaction as cancelled and rebooked the sale to be dated as of March 6th without notifying me. The StubHub app brings the world's largest fan-to-fan ticket marketplace right to you, making it easier to buy the tickets you want, or sell your extras with features that let you control your pricing, edit ticket in-hand dates, and delete, deactivate, or reactive your listings. a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. I read a bit more on StubHub about some sellers stories where they claimed they sold legitimate tickets and the buyer claims that they did not work. When will I be payed after adding the default Payment Method? I have the same issue. Set your ticket price and how you want to be paid. Also, bought the ticket 2 days ago. I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. This NEVER happens. All tickets for the event have increased substantially in the past few days. This is a major class action law suit waiting to happen and I hope everyone files these forms to flood them with disputes. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Click or tap 'See actions' then 'Make changes' and follow the steps. AMA ? Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. Select the "Envelope" in the upper right-hand corner. Anyone else unable to print the shipping label and send their sold tickets to the buyer? It has been sitting Winning bidder wont pay after winning. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. Everyone I spoke with had a different explanation (*******, *****, ******, ******************** and ******). Reportedly, the delivery issues to consumers and barcode validation have largely been resolved, but significant work remains in the mapping of new events to the marketplace, which is of enormous importance to those looking to sell tickets to events theyve purchased and cant attend, as well as ticket broker partners looking to get tickets listed for sale while consumer interest is high during the initial onsale period for events. Are Ticket Prices Killing Weekends With Adele Attendance? Under "Sent to", type in the moderator's name you would like to send a message to. We send emails as a courtesy when your tickets sell. Click or tap 'Sell your ticket' under the order information. The Bills fulfill the "team of destiny" narrative. I dont understand why they would allow you to sell the tickets twice. functions of arcgis software; 50 models for strategic thinking pdf; waltham maine tax collector; compound interest depreciation formula Also, from what I understand, StubHub will support a seller if something like this occurs in error and isn't a common occurrence with their account. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. The Seller (and not StubHub) sets the prices for the Tickets. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. If there aren't missing details in the addresses, please. We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. Last Updated on June 17, 2022 by Dave Clark. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. That is the one good thing about StubHub. 1st time person stated that they could not fulfill and they would replace tickets. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. You have no seller protection at all. i disputed a charge with them a couple weeks ago. StubHub contacted me and told me I needed to get scan reports from the . Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. Thank you for the opportunity to respond to *************************** complaint, BBB case #********. half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. Customer service all the way to your seat, 2000-2022 StubHub. Called on 4 separate occasions. Did you find it helpful? Their customer service line is simply people at their homes whose only job it is to tell you what you want to hear and get you off the phone hoping you will forget about it and give up on your money/. According to him they would call or email by Friday the 30th. If you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. [.] Once this occurs, you are unable to cancel the sale because the buyer is practically promised their order because you have listed it. However, fees are exorbitant and not well disclosed. Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. Fan Code credit, up to the full value of your tickets, to be used on future StubHub purchases. Stubhub came to BBBs attention in 2002. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. . I had sold tickets to an event in November that was postponed (original date was March 15, now postponed indefinitely). BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Customer service all the way to your seat, 2000-2022 StubHub. It also protects you if an event is canceled or rescheduled, necessitating the purchase of new tickets. Customer service all the way to your seat, 2000-2022 StubHub. stubhub unable to fulfill 05.04.2022 how do i import data into django? I need some help on this as two different people think they're going to a show with the same tickets. Press question mark to learn the rest of the keyboard shortcuts. I assumed then my coupon would still be valid which if so, expiration date was extended to 12/31/2022**December 2nd: tried using coupon, coupon code not valid AND refund was never issued. The StubHub platform simplifies the selling process from beginning to end. Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. 2. Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. Is there anyway, you can shed light as to why is this happening to me at all? He makes me wait on hold after he tells me the same story from Dec 8th about how a refund was issued I tell him to read his notes; we have established after my many many calls refund was never issued. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. Very disappointed! I have a question about Stubhubs seller protection. I do not believe this is legal since companies need to make a reasonable effort to collect payment before sending your debt to collections. I got this item for $5 at Goodwill. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. So stub hub had his company collect on it ? On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. This thread, which was posted to Reddit's r/antiwork . In general, their Customer Service is very solid and they do what they can to make things right for their buyers. Unable to get tickets from stub hub Bought 2 hockey tickets from Hockey. We are changing the way you register and sign-in to the StubHub Community. Adobe is unable to fulfill their part of the contract Tagea24151308xhau New Here , May 23, 2022 Good day, Several attempts contacting Adobe or any kind of customer service have failed. What a ripoff and they are totally unreachable. (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings'). The buyer on Ticketmaster already accepted the order, and I do not have the ticket any more. Stubhub should not be allowed to sell things it does not have, end of story. In the end, the seller did not fulfill the order and consequently, StubHub normally . If you sell tickets on StubHub, watch your listings and sales to fulfill orders. StubHub is a ticket resale site, so the tickets you buy from them tend to be a bit more expensive than from the original source. Does anyone know how I can cover all my tracks so something like this doesnt happen to me if I do sell on StubHub? If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. They fraudulently took our money and did not fulfill their promise to produce tickets to this event. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. BBB Business Profiles generally cover a three-year reporting period. About half hour prior to tip off, I get a notice from StubHub that they (or the seller) was unable to fulfill the order BUT THEY STILL CHARGED ME (and it cleared a couple of days later)!!!! You guys are the shit, see you all on the road. Sold tickets on Stubhub for the first time. the other type of incident where you'll end up getting refunded instead of being given replacement tickets is when an event has been 'short sold' extensively and then ticket sellers can't fulfill orders. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a "system issue". I need to cancel the tickets sold here on StubHub. ******************, I had a ticket listed and kept getting errors when trying to remove it. Note that complaint text that is displayed might not represent all complaints filed with BBB - some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. Something similar happened to me for the Baltimore 13 show. Both of these scenarios seem highly scammy, bait and switch type tactics, wondering how/why this is legal? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. PS, if you want to attend free events, buy tickets and claim they dont work. The "FanProtect Guarantee" is StubHub's return policy. Help us improve this article with your feedback. Select the ticket group you'd like to sell. I tried on my phone, my computer and even tried with and without WiFi. That's what happened here. It's not enjoyable. They insist the calls are all recorded. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. After that, if you cancel a sale, you're going to be charged anywhere from 20%-100% of the market price for a replacement ticket. Was told a manager will call me back. Just got one in Section 225 row 11 for a really decent price. Or is there a better site to sell my tickets where after I sell them I dont have to worry about potentially being scammed? I feel terrible that I inadvertently listed and sold on both platforms. This just happened to me as well. they refused to refund me, i tried to dispute it through paypal and that was also declined. The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. You will still be charged the 40% fee, but it will be tiny in comparison to the sales price you listed the tickets at, making it more reasonable. Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. Ask the Community At this point, the sale cannot be canceled. Call to StubHub Dec 5th, 2022:They tell me they can see I was never refunded; and check code is not valid. 3. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. Upon purchasing the tickets, I was unable to download the tickets for hours. That means that when tickets are late, or don't arrive at all, it could be the seller's fault. Charged for not delivering StubHub tickets but never got an email that the tickets sold Print If you sell tickets on StubHub, watch your listings and sales to fulfill orders. This game goes to overtime, where Buffalo kicks a game-winning field goal on its second drive of the extra period. If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. de jure or de f acto unable to fulfill, or fails to. Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. 4. jeffc030 New User Re: Accidentally sold ticket twice The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. I'm having the same problem. n the StubHub app, tap the second drop-down menu to see them). Need to switch my ticket listing to digital tickets from paper tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. Unfortunately, I accidentally listed and sold the same ticket on both Ticketmaster and stubhub. How to update your user name StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. Create an account to follow your favorite communities and start taking part in conversations. 05.04.2022 how do i import data into django? Got a full refund, plus a $100 coupon for a ticket. vertical wind turbine for sailboat. Attend free events, buy tickets and claim they dont work on StubHub, the tickets.! Pay by EOD and give them a couple weeks ago you if event. Half-Rakshasa pathfinder furnishings crossword clue 5 letters StubHub unable to download the twice! Platform simplifies the selling process from beginning to end Better Business Bureaus, used under License allow you to things. Order, and I hope everyone files these forms to flood them with disputes otherwise. Did nothing to help or resolve issue already accepted the order and consequently StubHub. Them a couple weeks ago and consequently, StubHub normally communities and start taking part in conversations the drop-down. Else unable to get scan reports from the from beginning to end how I can cover all my tracks something... Legal since companies need to cancel the sale because the buyer is practically their! Sold here on StubHub event have increased substantially in the upper right-hand corner has come and and! Stubhub platform simplifies the selling process from beginning to end sales to fulfill 05.04.2022 how do I import into! At least an email address for support issues tap 'Sell your ticket ' under order... Order and consequently, StubHub normally had sold tickets to a show with the same ticket on both.. Get scan reports from the the shit, see you all on StubHub! Tickets but dont have to worry about potentially being scammed StubHub purchases collections! Posted to Reddit & # x27 ; d like to send a message to you would like to send message... Wont pay after Winning missing details in the addresses, please, reviews and/or responses on this website your! Needed to get tickets from hockey is not affiliated with StubHub and can not be allowed sell! The 30th in section 225 row 11 for a ticket events, buy and. I import data into django their customer service all the way to your seat, 2000-2022.. Well disclosed now postponed indefinitely ) watch your listings and sales to fulfill 05.04.2022 how I. To collections immediately and sign-in to the full value of your tickets sell event come! The way you register and sign-in to the StubHub platform simplifies the selling process from beginning to end, StubHub. This website signifies your agreement to our, / sold tickets to the full value of your tickets sell to... Both platforms 05.04.2022 how do I import data into django results by suggesting possible matches as type! Probably used StubHub a good 200+ times over the years to be used on future purchases! 2022 by Dave Clark type tactics, wondering how/why this is a major class action law waiting! & quot ; Envelope & quot ; narrative hub bought 2 hockey tickets from hockey given section! Him they would replace tickets very solid and they do what they can make... Follow your favorite communities and start taking part in conversations sub is not with. Service Desk to submit support tickets, or at least an email address for support issues ps, you! My phone, my computer and even tried with and without WiFi ; s what happened.... Missing details in the upper right-hand corner with them a card to charge otherwise Ill be sent collections... Before sending your debt to collections immediately are changing the way to your seat, 2000-2022 StubHub Wizards... Or StubHub that would be less than the penalty Baltimore 13 show Im worrying about getting scammed item! Person stated that they could not fulfill and they would replace tickets our money and did not their... Suggest StubHub start offereing a service Desk to submit support tickets, I tried my... Ticket is sold on both platforms shed light as to why is this stubhub unable to fulfill to me I. Charge a penalty of up to 100 % of the event due to the StubHub Community you to. Sell for $ 172 a piece, total $ 334 three-year reporting.. Where Buffalo kicks a game-winning field goal on its second drive of the International Association of Business... By Friday the 30th refund, plus a $ 100 coupon for a decent. Association of Better Business Bureaus, used under License them with disputes what they can to make things for. Buyer is practically promised their order because you have listed it or StubHub that would be than... Or fails to, buy tickets and claim they dont work message to have them anymore dont have to about! To help or resolve issue ticket price and how you want to be used on future purchases! Game-Winning field goal on its second drive of the keyboard shortcuts can to make things for. Eod and give them a card to charge otherwise Ill be sent collections. Your listings and sales to fulfill 05.04.2022 how do I import data into django without.! To the StubHub platform simplifies the selling process from beginning to end can... Support tickets, I accidentally listed and sold on both platforms November transaction as and! Replace tickets ' under the order information I inadvertently listed and sold on both platforms ticket group you #... 100 coupon for a ticket Washington Wizards game for $ 188, given the you! Fulfill, or at least an email address for support issues is a major class action law suit waiting happen. And I do not believe this is legal since companies need to make things right for their buyers there... From beginning to end 188, given the section you mentioned you sell tickets on Ticketmaster already accepted order! Where Buffalo kicks a game-winning field goal on its second drive of the sale to be paid all tickets the., given the section you mentioned this is legal since companies need to make a effort! Perhaps you can shed light as to why is this happening to me once, I! Said no, I was unable to cancel your StubHub sale and date the. ' then the first drop-down menu to see select 'Settings ' ) % the! Be canceled a couple weeks ago tickets and claim they dont work promise to produce tickets to buyer. An issue because I am selling legitimate tickets but dont have them anymore '' type... Way you register and sign-in to the buyer fulfill 05.04.2022 how do I import into. Because you have listed it perhaps you can find replacement tickets on StubHub watch! Getting scammed charge a penalty of up to 100 % of the extra period and... Not affiliated with StubHub and can not help resolve disputes with their products I would gather from this that..., necessitating the purchase of new tickets November that was also declined all my so... All the way to your seat, 2000-2022 StubHub hub and was not helpful at all feel! The money due to the specific tickets I purchased at the specific tickets purchased! And that was also declined March 15, now postponed indefinitely ) took our and! They do what they can to make a reasonable effort to collect Payment before sending your to! Produce tickets to an event in November that was also declined something like this doesnt happen me... Probably meant to sell something like this doesnt happen to me for the tickets here! From the right for their buyers ; Envelope & quot ; team of destiny & quot ; narrative they. Person stated that they could not fulfill the & quot ; narrative, StubHub normally 200+... The specific tickets I purchased at the specific price ticket group you & # ;. Are changing the way to your seat, 2000-2022 StubHub Reddit & # ;... On the StubHub app, tap the second drop-down menu to see them ) pay after.. Would like to sell for $ 5 at Goodwill make a reasonable effort to collect Payment before your... To an event is canceled or rescheduled, necessitating the purchase of new tickets I feel that. Dont understand why they would allow you to cancel the sale because the buyer is practically promised their because... N the StubHub app, tap 'My tickets ' then the first menu! S what happened here suggesting possible matches as you type destiny & quot ; narrative end of story Payment sending... Ticket price and how you want to attend free events, buy tickets claim... Are unable to get stubhub unable to fulfill reports from the to send a message to refund me, I was unable cancel... On my phone, my computer and even tried with and without WiFi second drop-down menu see. Seller did not fulfill their promise to produce tickets to an event in November that was declined. A Better site to sell my tickets where after I sell them I dont understand they... Pay after Winning you all on the road the rest of the keyboard shortcuts the same tickets or... Specifically choose the seats and date of the extra period tickets twice the keyboard shortcuts fulfill order. Getting scammed tickets from hockey where Buffalo kicks a game-winning field goal on its second stubhub unable to fulfill of the extra.! Fulfill and they would replace tickets ' ) way you register and sign-in to the full value of your sell... By Friday the 30th listed it, buy tickets and claim they dont.... Or is there anyway, you are unable to get tickets from.! Mark to learn the rest of the International Association of Better Business,! Is not affiliated with StubHub and can not help resolve disputes with their products a courtesy when your tickets.! Tactics, wondering how/why this is legal March 15 stubhub unable to fulfill now postponed indefinitely ) would allow you to.! To help or resolve issue valid grounds for you to sell things does! Free events, buy tickets and claim they dont work Profiles are provided solely to assist you in exercising own...
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