Customers have the option to open a personal or business T-FLOW Account. To request a receipt, please have your card payment details available and click here. You can check how much you spend and keep track of the journeys you have made via our online account management system. As part of the works, the Mersey Tunnels website will be down for maintenance to get ready for the new system from 9am on Monday 1 November until the afternoon of Wednesday 3 November. There is a restriction to four vehicles for each personal account. Share Your Details. Initially, only new customers will be added to the T-FLOW system and they will be able to use the system within 30 minutes after registering (having previously had to wait for a Fast Tag device to arrive in the post). Take your supporting documents to a Merseytravel Centre or post them to: You must book your tour in advance by calling 0151 330 1004 or emailing tours@merseytravel.gov.uk Tours take place on Thursday evenings at 5pm, and Saturday mornings at 10am. Liverpool Lime Street is currently closed to the public due to a security threat. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. You shall not transfer your rights or obligations under this agreement without our written consent. Further information can be found at on the Governments website. You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. When will I receive my new allocation of journeys in my account? In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. You can check how much you spend and keep track of the journeys you have made via our online account management system. Passwords must contain at least 8 characters and the following items: An upper case character, a number and a special character. To allow for a smooth transition period, existing Fast Tag users can continue to use their tags as normal. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. Please note - we cannot replace lost or stolen passes via email. The tag has a validity of 5 years and after purchasing . Mersey Tunnels | Reset Your Password If you have an email address linked to your T-FLOW account it is possible to reset your password. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. I want to appeal against a decision to refuse my application, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. How do I calculate my monthly Direct Debit Payment? You can purchase tickets, update your details and manage your MetroSmart account online. Yes, it is a condition of issue that is strictly monitored. Merseytravel is committed to processing your personal information in a clear and transparent way. You must travel through an attended toll booth to receive the free journey. The easiest way to apply for Merseylink membership is online here. In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. Our state-specific web-based blanks and crystal-clear instructions eliminate human-prone mistakes. " As per the Government mandate, ICICI Bank's FASTag details should be accurately updated: First name, Last name, DOB, 10 digit mobile number. You must carry your personal identity pass and be travelling in your nominated vehicle. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. . In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. The Combined Authority is led by Metro Mayor Steve Rotheram bringing together Liverpool City Region's six local authorities - Halton, Knowsley, Liverpool, Sefton, St Helens and . T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. We aim to have normal service resumed as swiftly as possible. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. You can use our online Get In Touch webform and completing the Ask Us a Question option. Mar 17, 22 (Updated: Aug 05, 22) What problem are you having with merseytunnels.co.uk? Merseytravel reserves the right to refuse any incomplete Application. T-FLOW account. Please call 0151 330 1004 7am to 7pm Monday to Friday, 8am to 5.30pm Saturday and 8am to 4.30pm Sunday How to pay truck toll on Mersey Tunnels You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. or Cameras are installed on every lane, and there will also be dedicated T-FLOW lanes for your added convenience. Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. Minimum charge one hour. Or, you can visit a Merseytravel Centre in person for further support. Do I need to attend court? Personal accounts are restricted to a maximum of 4 Users. We work together to make investments in areas that have a real impact on our communities, such as transport, employment, culture, digital and housing. No trains are running from the station. For bank accounts requiring more than one signatory you will need to complete a new Direct Debit Mandate Form and either post this to us at Merseytravel, PO BOX 1976, Liverpool L69 3HN or hand this in to your nearest Merseytravel Centre. We usually operate a reliable service however sometimes things can go wrong. To request a receipt, please have your card payment details available and click here. No trains are running from the station. If you use an automatic lane your concession will not work and you will have to pay the full toll for the journey. If the number plate does not meet these requirements it will not be read by the ANPR camera located in the toll lane and you must pay by cash or debit / credit card to proceed with your journey. Video technology is being introduced on Wednesday 3 November at both Mersey Tunnels with the launch of a new pre-payment system. We are sorry for any inconvenience caused. For the Queensway (Birkenhead) Tunnel the maximum permitted gross vehicle weight is 3.5 tonnes, except for local bus services and emergency vehicles. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. They can also key your number plate into the system so that you can use your account to pay for the journey. With over 70,000 journeys a day, the tunnels are critical to the social and economic wellbeing of our region, so continued investment is needed to keep them running both efficiently and safely. The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. Any payments made using a mobile device (e.g. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Once registered, if the vehicle presents at the toll plaza, the plate will be read by the camera in the toll lane and checks made to ensure that there is sufficient credit on the account to make that journey. We are sorry for any inconvenience caused. Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. community veterinary clinics llc; live music bars sukhumvit itel 2160 secret codes. All commercial trips, or trips for a business, through the Mersey Tunnels must be declared and paid for via cash or card. Click here to find out more about T-FLOW and calculate how much you can save. Click here to find out more about T-FLOW and calculate how much you can save. Account holders will also benefit from a website upgrade to support online self-service, improving customer experience in managing their account online. Mersey Tunnels has introduced Automatic Number Plate Recognition camera technology (ANPR) at both Birkenhead (Queensway) and Wallasey (Kingsway) plaza. What are the permitted size/dimensions of a vehicle through either of the Mersey Tunnels? Anything above that weight may still travel subject to prior approval based on a load calculation basis. Our passenger charter sets out any compensation you may be entitled if this does happen. (d) Merseytravel accepts no liability for losses arising from incorrectly entered VRN. Please have the bank sort code and account details to hand. T-FLOW is available for all vehicle classes and removes the need for cash. Monday, October 25, 2021 T-FLOW system replaces current Fast Tag system over time Automatic Number Plate Recognition (ANPR) will be used with barriers Pre-paying for journeys remains the. If you are not in the correct vehicle, or not in the vehicle at all, and someone tries to use the concession, then it may be confiscated. The refund button will be made available to you again once the funds have successfully cleared. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. One of the benefits of T-FLOW is that you can manage your account onlinevia your dashboard where you can view your statement or see an itemised history of journeys made. Merseytravel accept payment by all major debit or credit cards (excluding AMEX). You have the option to print or download this for your records. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. Once you report the vehicle as stolen you will no longer be liable for any journeys made by that vehicle. Registered as living in a property in Halton, Knowsley, Liverpool, Sefton, St. Helens, or Wirral local authority boundaries, i.e., your property is within the council tax area of these councils. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. Account Holder means the individual responsible for management of the T-FLOW account, Application means the formal application process followed by the Account Holder, Account means the account set up for the operation of electronic tolling / pay by plate through Mersey Tunnels T-FLOW Scheme for the Account Holder, Liverpool City Region means the districts of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, VRN means the vehicle registration number(s) linked to the account for toll payment, Merseytravel means Merseytravel, the operator of the Mersey Tunnels, No 1 Mann Island, Liverpool, L3 1BP as well as its employees, agents, sub-contractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier at Birkenhead and Wallasey toll plazas, Resident Concession means the discount available, upon application, to eligible residents of the Liverpool City Region. Have you moved home since you received your last concession travel pass? Please complete the application form below. Customers can assign more than one vehicle to an account and account holders will see an itemised history of each vehicle usage, allowing them to check expenditure, claim expenses etc. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. Enter the amount you want to be refunded and click Submit. What if I dont want to register my vehicle for T-FLOW? How to apply Apply online Apply online Visit a Merseytravel Centre Please complete the application form below. The completion of the tolls refresh project in April 2019 saw the introduction of contactless payments, new toll machines and information signs all designed to improve journey times through the plaza and the overall customer experience. Receipts are available for viewing and downloading up to 6 months after your journey. Our staff will be able to help you over the telephone, between 8am and 8pm, Monday to Friday. Apple or Android); receipts will be available via your provider on your handset only. Minimum charge one hour. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. To request a receipt, please have your card payment details available and click here. as the ANPR Camera will only read those approved by the DVLA. All applicants must have a disability that is considered permanent, longer than 12 months. If you change your vehicle, you can update this easily, simply by registering the new vehicle online at www.merseytunnels.co.uk Your account must always remain in credit and you can set up a regular monthly Direct Debits or top up by debit or credit card online if you prefer. It is the Users responsibility to ensure the Account has the required funds available to operate the Toll Barrier. Try using the savings calculator to see how much you can save using T-FLOW. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. We aim to have normal service resumed as swiftly as possible. Penalty surcharge 60, 350 per hour. Merseytravel accepts no liability for losses arising from incorrectly entered VRN. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. Mersey Tunnels introduce T-FLOW the new scheme that replaces the Fast Tag system as the quick easy pre-payment option for travelling through the Mersey Tunnels. What documents do I need as proof of eligibility? Does the Local Residents Discount apply to taxis, driving instructors, or others who use their vehicles for business use? Do I have to register to get the discount? Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. The tunnels discount scheme introduced by the Metro Mayor in 2019 is still the cheapest and most convenient way to pay for journeys, and we would urge those who have not yet registered for an account to do so and receive these benefits., Transport and Air Quality Portfolio Holder for the Liverpool City Region Combined Authority. With T-FLOW you pay only for the journeys that you make, if you do not use all of your credit it will be carried forward to the next month. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. No trains are running from the station. The User shall not sell, tamper with or wilfully damage the Fast Tag. Work has been carried out over the last few months to install automatic number place recognition (ANPR) cameras in all toll lanes at both tunnels. For maximum convenience we recommend fixed monthly Direct Debit payments to your If you have not told us that you have changed your vehicle you will have to pay the full toll. Receipts are available for viewing and downloading up to 6 months after your journey. The tour will take approx two hours. You can cancel your T-FLOW account at any time . Customers will be asked to make an initial payment onto their T-FLOW account by debit or credit card, this will add credit allowing the customer to travel almost immediately and removing the need to wait for Fast Tags to arrive by post. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. You receive the highest rate of mobility component of the Disability Living Allowance. Before the application can progress you must read and accept the Terms and Conditions of the scheme, these are detailed at the bottom of this page. Simply calculate the maximum number of journeys each month and multiply this by the toll rate. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. Share Vehicle Details. They will be contacted directly to discuss transferring to T-FLOW over the coming months. You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. If you do not register, proving eligibility, the full cash toll rate will apply. Penalty surcharge 60, 200 per hour. Adhere to our simple steps to get your Mersey Tunnel Fast Tag prepared quickly: Find the template from the library. There is a choice of 4 payment dates - 3rd,10th,17th and 24th of the month. A VRN can be linked to only one T-FLOW Account. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. (h) The User shall . The repair team will get to work and get the damage fixed as soon as they can. This agreement is between you and Merseytravel. Can I ride my bicycle through the tunnel? We would recommend that you seek independent legal advice on this issue. 75 per hour. Mersey Tunnels offers a range of alternative payment options and customers can pay the toll fee by Credit or Debit card or Cash if they do not want to register for T-FLOW. The appeal must be made in writing and you must enclose further relevant official documentation dated within the last 12 months to support your appeal. We will need to see proof of your address. No trains are running from the station. You can appeal within one month of the date of your decision outcome. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, Motorcycle with sidecar and 3-wheeled vehicle, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, Passenger vehicle other than a motor car with seating capacity for under 9 person, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, with trailer, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with two axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with two axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with three axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with three axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with four or more axles. If your vehicle is returned, you must notify us immediately either online or by phone. Step 2. What happens if I need to make more than my planned journeys? Customers can register vehicles of all classes and travel the same day and have the added benefit of the online account management facility. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. Type all necessary information in the necessary fillable areas. If this information changes, for any reason, you must notify us immediately. Take your supporting documents to a Merseytravel Centre or post them to: Liverpool Lime Street is currently closed to the public due to a security threat. If you choose to pay your toll by cash or Credit or Debit card at the plaza the full toll rate will apply. This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane.