Lost and stolen standard Oyster cards and Oyster photocards with privilege discount should be reported using your account (if you have one), or by calling Customer Services on 0343 222 1234 (TfL call charges). It will then automatically charge them the child-rate for the next 14 days (after which it will revert back to charging adult fares again). Please ensure that the start date on your residential travel applicationgives us at least 7business days for us to generate the authorisation. If your standard Oyster card with privilege discount stops working, you need to callCustomer Serviceson 0343 222 1234 (TfL call charges) or ask for help at a Tube station. You might also visit zone 2 is for places like Camden, Canary Wharf and Greenwich. You can apply online at tfl.gov.uk by supplying some ID and proof of address. PAYG Oyster cards do not have expiry dates on, and your credit remains valid forever. You will also need to add some credit to cover future journeys. Once you have your unique one-time passcode from RST, you can create an online account so you can purchase Priv-rate tickets on www.railstafftravel.com You will need an email address and password to create your account. Unfortunately it doesnt apply to trains as well, just the buses. If you tap down twice at the same station within 2-30 minutes then you will be charged 1x minimum fare (from your station to the next one in the same zone). Train Companies If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. If you register your card, this ensures that if you lose it, it can be cancelled and replaced. The Oyster card was launched in 2003 with the facility to hold season-ticket Travelcards, accepted on both London Underground and National Rail services. Staff Hi Antonio. Check your Oyster Visitor Card Login Portal here and get the perfect stats and other important details from here. You need to applyevery time you need a new Priv-rate or reduced-rate Season Ticket. Non-European Railways Letters of Introduction, Non-FIP European Railways Letters of Introduction, Amtrak Vouchers (at least 10 weeks' notice required), Irish Ferries - you must provide dates and sailing times, The reason for the request must be documented on the form. I am new to this site. To book, call 03448 224888, at leastseven days before you want to travel. Do you have any suggestions on what card I need and where to buy it when I arrive at Heathrow Airport friday morning? (If you are not co-habiting at the same address, you do not meet the eligiility requirements). Only people who use TFL are the ones who work in London. On the bus, you only need to touch on with your Oyster card (not off). Use this form to update your contact details such as phone number and e-mail address. There's an email address listed here that might help you: networkrail.co.uk/mybenefits/, Ondrej Hi, I have 3 Oyster Cards registered on the TFL Website. But you don't have to bother topping up your bank card, so maybe it's a little bit less hassle. If you select RST Online you can make payment through your RST Online account. Is that train included in the Oyster or Contactless daily cap? Raul We are traveling to London next month, two adults and two children (13 and 15) from tuesday to saturday. Buying a weekly travelcard for zones 1-6 would be a waste of money just for a single trip, so youre better off buying a travelcard for zones 1-2 and then loading on some extra pay-as-you-go credit on to cover it. You can only use your STC on National Rail services. As explained on numerous other threads here, it's less flexible than a normal oystercard, you need to pay postage to get it delivered, and the "deposit" isn't refundable. You can choose how much credit to add to your card: 10, 15, 20, 25, 30, 35, 40 or 50. You may also be eligible for free or reduced rate travel facilities through your local council and should contact them for more details. For current earnings and mileagelimits as well as fees that RST use. You only have to tap down again once you leave the station at Wimbledon. Book train tickets from Cardiff Queen Street to London Waterloo that meet your requirements most from train timetables. Rail Staff Travel (RST) provides rail staff travel facilities for eligible Active and Retired Employees of the rail industry and eligible family members. The credit never expires, so you can carry on using it the next time youre in town. Changes to or from a non-UK addresses should be notified by email or post, For use to verify employee and spouse/partner data where requested by RST. Bonjour, je pars Londres dans un mois avec mon fils de 11 ans pour 4 jours et j'avoue que je suis un peu perdue au niveau de l'OYSTER CARD. 7 Days - Get the 7-Day Travelcard. Smartcards will be sent via First Class post and you will receive confirmation when your smartcard has been ordered, you will also be able to see when the card is available for use in your RST Online account. But if you put a travelcard on an Oyster card then that will obviously expire on the finish date. [Note: its not possible to load a 1-day travelcard for the Train, Bus & Tram onto an Oyster card, and you cant load any travelcards at all onto a Visitor Oyster card or contactless card, only the normal blue Oyster cards.]. Once posted by RST coupons cannot be replaced if they are lost or damaged, or if you are unable to use them. scrapping free travel for over 60s with Oyster cards actually saved money . On buses and trams an adult single pay as you go fare is 1.65and the daily fare cap is 4.95. Keeping the credit: If you cant be bothered to get a refund then dont throw the Oyster card away. Details of how to contact each TOC can be found on their websites. You then need to take your new PTAC with your Oyster card or Oyster photocardto any Tube station to get the privilege discount renewed. If you run out of credit on your card, it's easy to top it up and use it again. Do I need to load more oney to cover my stay? New Oyster cards are available from London Underground stations, for a deposit of 5. FIP Cards will be issued to yourself and all eligible family membersif you do not already hold them. Use this form to verify that Rail Staff Travel has the correct data for retired employees and their spouse/partner. Additional Details The Oyster Card is a Pay-As-You-Go card so you start with 20, 30 or 50, credit, plus a 5 fee for the card itself. This will automatically be refunded back onto your card if you begin a new journey within 45 minutes. It's a quick and easy way to pay for journeys on bus, Tube, tram, DLR, London Overground, Elizabeth line, River Bus and most National Rail services in. For example, if you want to travel from Epping (zone 6) to Richmond (zone 4), then you would normally go through zone 1. Think of it as a price ceiling its the maximum amount of money that the computer will take from your credit in any one day (it actually runs from 04:30 AM to 04.29 AM the following day). For guidance on eligibility of family members. On the bus they can travel on their own. You can use pay as you go using your Visitor Oyster card on National Rail services between Gatwick Airport and central London. If you are eligible for a Retired PTAC, you can also get one for: Retired Partner Privilege Ticket Authority Card application form, Retired Child Dependant aged 5 - 15 Privilege Ticket Authority Card application form, Retired Child Dependant aged 16 and over Privilege Ticket Authority Card application form. Details are on their website www.railombudsman.orgor you can call them on 0330 094 0362 between 08-00-22:00 Monday to Friday (excl. The amount of credit that you need will obviously depend on how long youre staying for, and where youre planning to go, but here are some tips for visitors: Unless you fly in from Heathrow (zone 6), you will probably spend the majority of your holiday inside zone 1 (the touristy bit). You will need to show your STC and PTAC. If you're travelling with children aged 11-15, buy a Visitor Oyster card before you leave home and, when you arrive in London, you can ask a member of our staff to add a Young Visitor discount to a Visitor Oyster card at: Child must be present when adding a Young Visitor discount. All London buses are all cashless, so you will need an Oyster card, Travel card or use contactless payment. Rail Staff Travel (RST) provides rail staff travel facilities for eligible Active and Retired Employees of the rail industry and eligible family members. The tables appear to provide charges and caps as if the trips are all in one category. If you register the card on the TFL website then you can look it up there - oyster.tfl.gov.uk/oyster/entry.do. The verdict: Contactless is the best option for UK visitors. Can I take later other transport such as the metro, bus, during the day (zones 1, 2, 3) and the limit is still 14.10? You can do that, sure - the London Pass and Oyster card are two completely separate cards. If you are sent aFlexi Season authorisation form, you must take thisto a station booking office to purchase the ticket. The credit on your card never expires - it stays there until you use it. Dans un premier temps je ne sais pas si je dois . One of the easiest and cheapest ways to travel is with an Oyster card, which can be used on the capital's buses, trams, and metro. You are eligible for a Retired Privilege Ticket Authority Card (PTAC) if you: Retired Staff Privilege Ticket Authority Card application form. Important: you have to pay a deposit of 7 the first time you buy an Oyster card, and you cant use that money for fares. The Oyster Card is designed for sale to persons having their permanent residence outside the UK. Staff Travel Cardsare issued in April each year and will be sent to your home address by Staff Travel. All you have to do is buy your child a normal Oyster card (not a travelcard), load some pay-as-you-go-credit onto it, and then ask a member of the TFL staff to apply the Young Visitor Discount to it. Here's the link - oyster.tfl.gov.uk/oyster/link/0004.do, Debbie My husband and I will be visiting London tomorrow. Add your discount to an Oyster card or 18+ Student Oyster photocard. 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