Hello! Selene Finance LP is dedicated to helping our homeowners preserve and maintain their investment. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Go figure. They just acquired loan from previous lender who acquired from chasegiving me runaround on loan mod ..I was originally supposed to put at end of loan with community loan servicing..was waiting on paperwork because they said I was approved.then next thing I know they said they no longer serviced loan..call selenefirst thing when I looked up for ph # horror story after horror story 1 star rating most people said only cause was that you couldnt give a zero star rating. I would also be interested as they manipulated our loan. From conversations with my representatives, there may be an investigation of Selen by my state. The kicker is that we are both over 50 years young. Now here it is 2022, we're $35,000 in the arrears. I honestly feel that they are just giving me the runaround. The grace period, however, gives you until the 10th or the 15th to make a payment before you're considered late. For more detail, On the Payment History screen, click the calendar (under the Tax and Interest Summary section) to select the date range you wish to search for in the 'From' and 'To' transaction menu. Settlement Website: Selene Finance Settlement Website. Im also a victim of selene Email: LoanResolution@SeleneFinance.com Mail: Selene Finance LP 9990 Richmond Avenue, Suite 400 South Houston, TX 77042-8500 Fax: (866) 926-5498 Selene Finance LP will notify you that all information has been received upon receipt, and we will make a decision within 30 days of such notification. too much gas. Complainer received help from the federal government My husband and I brought a property on 9 September 2021 which was sold to Selene Financing who has been the lender for years on another property that we have owned for a while. We've been with Flagstar for 5 years. That means there are a considerable number of borrowers Selene Author July 27, 2022 I surely hope they have this option. You can also access information about our loss mitigation programs. Visit Website. Rocketreach finds email, phone & social media for 450M+ professionals. Loan. Please help!!! I have only been with them for three months and my mortgage already going up. I asked for validation of these fees on June 28 and they have failed to respond. If one person is handling my account, why am I being transferred to so many different people's voicemails? Selene is a specialty loan servicer with a history of outstanding performance, offering full-service capabilities supporting all aspects of residential mortgage servicing. I had no choice 4 years ago other than to file chapter 13. Well, I can promise you, I have RUN THEM THROUGH THE RINGER. Our audit objective was to determine whether Selene processed delinquent loans in accordance with HUD's requirements, especially Loss Mitigation program requirements. Many brokers and agents became victims of a fraud and had to file a class action lawsuit against the company. I called next morning and asked a way to make payment. I see I missed a call from them but they didn't leave a message. I completed a refinace last year with a mortgage company and they sold my loan to Selene. You have to get everything in writing. Submit a complaint and get your issue resolved. Basically you can pay into your forebearance program for 4 months only to be turned down for a refi. I called for what was due on my account then called 3 weeks later and it was almost $5000 more. I am going to an attorney and start legal action. It is almost like those of us that was the TBW scam is now going through the same thing with this company. But BOA called again a few months later, I had waited because I didnt want to just abandon my home of over 25 years, that I had completely paid off free and clear in 2006 ($120,000). Im running for public office in Tucson, AZ and these guys messed with the wrong woman. Been with Flagstar Bank for 5+ years, never had a problem and received the letter from Flagstar that my mortgage has been sold. Arrived on the 14th at 12:50am. "E R{&9621}~ |w3foIw"E}O?#_.4%+7HEH0%Z}@`h'S{pAr!RzU.> ^R69b{`_;Z>. I think they are trying to avoid me to make me late so they can pull some of the crap that is listed above. And because Selene is not an FHA lender, these loans are not eligible for the government's short re-fi program. Their customer service is awful & they will hound you horribly if you do not pay your mortgage on time. Per the divorce agreement he decided to retain the home and wait to sell it due to the market at the time. The company provides those looking for homes loans. Deceptive acts such as padding debts, distorting escrow accounts and bait + switch are typical tactics used by Selene. I thought was being scammed, but later found out that they bought my loan. They are a nightmare. They also have reported me over six months late. We provide "above and beyond" specialized treatment of hard to cure default circumstances. Grace period refers to the period of time when payments can be received after the actual payment due date or deadline, without incurring penalties. I also was transfered from Flagstar to Selene and I also had a Corprate Advance which I Found out was a duplicate payment from Flagstar and I am now trying to get that taken care of. They can do more than they are doing to help people out. I am 60 years old!! The company Selene Finance LLC now has a location in New Jersey, and not just Texas- as it was reported online. There are three variants; a typed, drawn or uploaded signature. I am in the same situation - stuck on the never ending remodification treadmill. <>>> I was offered 10K to move out, known as "cash for keys", I declined it. Remember: We will never ask you to tell us your account username or password. It is absolutely disgraceful not to mention abhorrent and egregious how Selene has treated all of you as customers. I received a copy Hurricane Irma damage my house 15 months ago.I received a check from my insurance company and send it to the loss draft department at Selene finance 8 weeks ago. I was also offerred a forebearance program. Contact please. <> Ultimately attempting to destroy your credit so that you cannot go elswhere for another loan! %PDF-1.5 they are the epitome of . Get Contact Info for All Departments Selene Finance LP Org Chart Joe Davila President and Chief Executive Officer 7 I told her they've made a lousy first impression --- this board is really having me nervous. Theyve done the same to me. They provide every excuse in the book.. Over all very unhappy with Selene.. I always set up automatic payments and it really gave me peace of mind knowing that Flagstar had this. So we can continue to pay an obscene amount of money each month for a home we'll never own, or walk away and live with the consequences of a foreclosure, which is ridiculous because we can afford a normal mortgage payment. April, I faxed the policy again and tried to tell them that I faxed the insurance policy again and kept asking to lower the interest rate. The county sold the property out from under us for an excess of $60,000.00 over what what owes on the property. Average of 79 Customer Reviews. Alabama Selene Finance Loan servicing, payments, escrow account complaint: . Need help. The representative told me that as a service to their customers they had a repayment plan that I could do. My mortgage was sold to Selene in July of 2021. I was making my payments up until April Sent them over 10, 000 they wanted to stop foreclosure for being 3 months behind on house payments of $650 each. All rights reserved. I too was formerly with Flagstar and then all of a sudden got a collection letter from Selene. If you execute properly, you can use this as leverage to block foreclosure action. Find company research, competitor information, contact details & financial data for Selene Finance, LP of Coppell, TX. We are also current on our loan. Days later, they emailed me a reinstatement quote for a wrong person, Elizabeth in NY. This review was chosen algorithmically as the most valued customer feedback. I have been jumping through hoops with this company for over 2 years and they use every trick in the book to take your home. 9990 Richmond Avenue, Suite 400 South. Also got the Flagstar letter. With more than 500 full time employees, Selene Finance is a special servicer of nonperforming, re-performing, REO and performing loans and is able to service in all 50 states. Understand that Selene makes the least amount of money by modifying your loan. I finally got a "back up" number from the complaints department. Thank you. PO Box 1365, Pullman, WA 99163 Could someone explain? Recommended Reviews The Judges overseeing this case are Kent J. Dawson and Elayna J. Youchah. please call me to discuss. I will pay my mortgage and you will never get my home. It was ordered to pay its clients for the balance amount of the original loans plus legal fees and costs. I would and need to join selene lawsuit. - Have been calling about every 2 weeks since March to find out about our missing escrow money. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Im interested in joining a class action against selene also..I cant say enuf against these crooks. Selene Finance has absolutely no intention of helping you, only removing you from your home and turn a profit for the investment company/bank they are working for. I was told I had to send them those checks and they would deposit them and then send me the money back once i jumped through hoops for them.. We reviewed your complaints on the show today if you would like to listen, visit www.TheDailyComplaint.com. I am also in the process of taking legal action against them. Reading everyone else's experiences, it is clear to me that this has to end. They are sneaky. The Ford Fusion has been a popular vehicle among truck drivers. This was around the same time I was transitioning from a government job that had laid of hundred of people into another job. Selene Author August 29, 2022 Blog The State of Post-pandemic Loss Mitigation Facing Servicers According to a report released by the Federal Reserve Bank of Philadelphia, around 2.15 million mortgages were in forbearance or past due as of April 7, 2022. She said I could skip November's payment to help me get ahead and the payment would be divided into three installments added to the next three normal monthly payments. Look for Selenes complaints join us. His name was removed from the companys books, and he was no longer a member of the company, either. The information from your prior servicer is being loaded into our system and thoroughly checked for accuracy to better serve you. Selene FinanceMortgageloan servicing, payments, escrow account May 16, 2016- Selene finance has now stopped excepting our mortgage payment. When I tried to work with them to correct the issues I was put on hold, transferred, and hung up on with no resolution. I gave them all the details and they are NOT PLEASED! Because my escrow account was in the negative and this was to get it caught up. Then paid $1100 for three months then after all this received sheriff notice of eviction with court date. I received February's payment coupon, and noticed my payment is $101.50 more per month. On the last page of the letter it had these payments dates 12/01/2020, 01/01/2021, 02/01/2020, 03/01/2021 in the amount of $1338.78 for each month suspense. When the company learned that the original plan was to lower the rates of the loan from an average rate of around eleven percent to nearly three percent, this forced them to change the original plan to a plan that would charge the borrower even more money to make their loan modifications possible. I tried their customer service number only to get " this number has been disconnected or no longer in service (20 times in a row - checking and rechecking the number). I am now sending a check by registered mail to them for my third payment. After paying a trial period of $2013.49 per month from October 2021- March 2022, a modification was approved on March 4, 2022. Forged me to modification but I didnt sign. Since then Selene has broken the law and lied to me. Respectfully, Department at I have several hundred thousand dollars of equity in my home but cant sell it in this economy and refuse to give my house away. All the representatives I talked told me they wont foreclose. Well I'm reading all these comments posted in the last few days and I have to say I'm in the same boat. Then they stated that the lender had given me debt forgiveness of almost $30,000 that they were now adding back to my loan modification. Hi all, By the waythose of you that post the positive commentswe know that you WORK FOR SELENE! 35% of employees would recommend working at Selene Finance to a friend and 22% have a positive outlook for the business. 9990 Richmond Ave Ste 400. They don't ever answer the phone and they have already increased my mortgage. I would like to join the law suite. I went ahead and made my Feb. 1 mortgage payment with Flagstar just in case Selena is slow getting my payment documents and information in place because this seems to be one of the complaints listed. After reading all the comments, I must say that I am a bit concerned. I have paid my mortgage on time every month for 4 years and made one late payment, only because I deposited a check from someone that bounced so I have no caught up on my last payment that was only 10 days late. Our call center representatives are available to assist you at, You may also take advantage of our automated phone system for 24 hour access at, Additional COVID-19 information is available. 207 E. Canyon St., Colfax, WA 99111 If anyone wants to start a class action lawsuit count me in. By all the statements & complaints all over the place, this company should not be able to remain. They just cashed my February payment, so I wonder what this call was about. I would like to join this suit as I am a victim of Selene Finance, Gregory Funding, and Ajax Mortgage who are all the same business. I was on the phone for 40minutes. Houston, TX 77042-4546. I felt that they should have informed us this would happen if we did this repayment plan because I never would have agreed to it especially since I didn't really need to. 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