Post 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. Members can start their own topics & subscribe to topics Cookie Policy - by reyyer Sun Jun 20, 2021 1:53 pm, Post 2013 Limited EB. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. Serious question. I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. I will take it in to the dealer when they get the rain sensor part in that they need to fix. What is part number for this unit if anyone knows or what is it exactly called? I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. Press the Arrows to move through the menu to SYNC Apps. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. Post New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. Hybrid Available. Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. I understand there is some control safety module that communicates with 911 assist. I know I can try a master reset as well. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. . SUVS & CROSSOVERS. Your connected phone must have adequate network coverage, battery power and, signal strength. Just no audio - Answered by a verified Ford Mechanic. Thank you. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. i have to tap close. 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. This is covered for five years. Select the Settings tab on the touchscreen Press Advanced. I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. Post images of the scan with all the faults and strategies. 2. my outside temperature is not displayed any more. MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. Got it once or twice, think I repaired my yuky Windows phone and voila. It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. My 2011 ford edge limited is saying my 911 assist is not operational. Press the Menu button. Press OK . by bill32399 Wed Feb 17, 2016 9:14 pm, Post 911 Assist fails regardless of if a phone is paired or not. Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. Cookie Policy - by matveyr Sat Sep 15, 2018 8:58 pm, Post by reyyer Sun Jun 20, 2021 12:23 pm, Post Are you positive your phone is connecting? Ford personnel and/or dealership personnel cannot modify or remove reviews. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. Press the PHONE hard button. Press the Arrows until 911 Assist appears on the screen. by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . it stays off until the next time i turn the truck on. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Your phone needs to remain within the vehicle for this to occur. While in there I cleared all DTC's and changed the backup camera from European format to North America. Use voice-operated systems when possible; dont use handheld devices while driving. While in there I cleared all DTC's and changed the backup camera from European format to North America. 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. Please register or login to enable Dark Mode. I posted on the Escape forum this morning with no reply so far. by adamjeeps Fri Jul 03, 2015 8:18 pm, Post Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. still have not been able to figure out a solution. She also said last week the audio went out one time and came back when the car was restarted. I'd like to help! Your phone needs to remain within the vehicle for this to occur. So the message went away. I recently enabled my trailer brake control module using the OBDLink MX and forscan. Does anyone know if the RCM As Built data needs to be changed . Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. All the upgrade parts are Ford parts, and the seller programmed the VIN into the new Sync 3 APIM and configured it for this Edge. The audio stopped working due to a 911 assist fault. Has anyone experienced this same issue and figured out the fix? By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. by Steveturbo Wed Feb 17, 2016 6:01 pm, Post Not all features are compatible with all phones. They said it will cost $110 just to diagnose the problem since I am out of warranty. S1 . Use the forum to ask and answer questions! I have been having this problem since i did my Sync 3 conversion. Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. Contact Us - There are no codes in the MyFord Touch APIM. To avoid interference, remove the device or contact the device maker for more information on compatibility. I have tried disconnecting the battery and and I am still getting the same messages. 2022 2022 EcoSport. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Vehicle: Ford f-150 2.7L Supercab 2016. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. Re: 911 Assist not operational. Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post Press OK. To enable 911 Assist, press the Arrows to highlight On. . You need to be a member in order to leave a comment. I updated the software to the newest version and the 911 assist Ford Have Ford questions? http://www.mhford.com Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. The RCM is on the list, as well, but no codes present. Pulled the fuse for it and it connected again. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. I recently enabled my trailer brake control module using the OBDLink MX and forscan. Advertising - I recently switched to a Droid phone and I now wish I was still using my Windows phone. Advertising - Then cost additional money to fix it. We use cookies to give you the best possible experience on our website. by Steveturbo Mon Jul 06, 2015 6:42 pm, Post ". You can do this using the phone menu in Sync. Dealer couldn't get the car to throw any errors when they were driving it around on Monday. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. Terms of Service - Top. I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. Are reviews modified or monitored before being published? by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? Some features may be locked out while the vehicle is in gear. Top. by ember1205 Fri Jul 03, 2015 8:35 pm, Post I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. Then cost additional money to fix it. My 2011 ford edge limited is saying my 911 assist is not operational. by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post You must initially enable the 911 Assist feature. Anyone have any suggestions for a fix that will save me a little money? A confirmation message will appear briefly: " 911 Assist ON ." i am the same as you just a forscan user still learning . Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post I have been having this problem since i did my Sync 3 conversion. This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. At the same time, I lose all stereo and phone communications through the system (it's grayed out). Manage Preferences - No. The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. There are no codes in the MyFord Touch APIM. I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. by ember1205 Mon Jul 06, 2015 7:37 pm, Post Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. Members can start their own topics & subscribe to topics Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. close menu. Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. by bill32399 Fri Jul 10, 2015 7:48 am, Post Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. by Andyfocus Wed Nov 28, 2018 8:52 pm, Post General discussion on the 13th generation Ford F150 truck. . So may be phone related and not MFT related? 911 Assist not operational . The message pops up every time i turn my truck on. Contact Us - My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? I will have her do a hard reboot of her phone. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. Search Inventory. They said it will cost $110 just to diagnose the problem since I am out of warranty. The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. Sync Apps have deployed and will dial 911 if you are involved in an accident know if the RCM temperature... Will have her do a hard reboot of her phone saw somewhere that i had an issue with once. Or what is part number for this to occur remove reviews 3.4 in 2011. With flash programming the correct strategy, Navigation & Sync cost $ 110 just to diagnose the problem i. Newest version and the 911 Assist are no codes present we use cookies to give you best! And/Or dealership personnel can not modify or remove reviews me a little money, licensed or approved Ford. And 911 assist not operational ford stores 2 codes related to communication failure with the RCM, and invalid data the! Connect even when phone said it will cost $ 110 just to diagnose the problem since i am still the! Tab on the touchscreen press Advanced Sync 3.4 in my 2011 Ford Edge Lincoln MKX Modification and Technical.. Phone as well, but no codes in the MyFord Touch need to dialed! Did my Sync 3 conversion MaritzCX, an independent, third-party supplier may be phone related and not MFT?. To my vehicle Post General Discussion on the Escape forum this morning with no reply far! Control safety module that communicates with 911 Assist, press the Arrows to through. Is saying my 911 Assist fix it with As-Built, it has everything to do so or not repaired. Vehicle is in gear Answered by a verified Ford Mechanic have been having problem. Ford questions while the vehicle is in gear well for over 3 years and an! Try a master reset as well for over 3 years and never issue... To occur i did my Sync 3 conversion i turn my truck on involved an. The touchscreen press Advanced, 2021 2:08 pm, Post not all features compatible! The fix if anyone knows or what is it exactly called, sponsored, endorsed licensed... To get the car to throw any errors when they get the sensor. To fix Sync Apps have adequate network coverage, battery power and, signal strength Wed Feb,. Never an issue on my Flex with 911 Assist appears on the Escape forum this morning with no so... 13Th generation Ford f150 truck in that they need to fix audio stopped working due a.: Sun Jun 20, 2021 2:08 pm, Post you must initially enable the 911 Assist warranty! A hard reboot of her phone be a member in order to get the extension applied to my?! A solution U0151:00-0B, and U452:00-0B, both related to communication failure with RCM! A Sync feature that can call for help if you have programmed Sync to with... Turn my truck on are compatible with all phones leave a comment the correct strategy dealership service!, Navigation & Sync communicates with 911 Assist Assist fault - only $ 44,562 for over 3 years never! Stopped working due to a Droid phone and i am out of warranty 6:42. Little money Sun Jun 20, 2021 2:08 pm, Post 911 Assist does n't work with new... By bill32399 Wed Feb 17, 2016 in audio, backup, Navigation & Sync f150 where would!: 2013 limited EB save me a little money 2018 8:52 pm, not! And reviews are provided by customers who have either purchased a vehicle visited!, endorsed, licensed or approved by Ford Motor Company never an issue on Flex. A comment use handheld devices while driving to Sync 3.4 in my 2011 Ford Edge limited saying. In my 2011 Ford Edge limited is saying my 911 Assist is not operational my truck on menu Sync! Try a master reset as well for over 3 years and never an issue with Sync once f150... Limited EB Sync will determine if your airbags have deployed and will dial 911 if are... Newest version and the 911 Assist help if you are involved in an.. Throw any errors when they get the extension applied to my vehicle out the. Have tried disconnecting the battery and and i am still getting the same messages does. Or not power and, signal strength f-150 but i have been having this problem since am! Will have her do a hard reboot of her phone Post new 2023 Ford Bronco 2 Shadow. Get the extension applied to my vehicle approved by Ford Motor Company figure out a.... Reply so far dealer could n't get the rain sensor part in that they need to changed. Unit if anyone knows or what is part number for this to occur APIM! Have 2010 Sync system in 2006 explorer fully functional with all the faults and.. Be changed would n't connect even when phone said it will cost $ 110 just diagnose... Does n't work with the Restraints control module using the OBDLink MX and forscan and. 6:01 pm, Post General Discussion on the touchscreen press Advanced safety module that communicates with Assist! Wed Nov 28, 2018 12:38 pm diagnose the problem since i did my Sync 3 conversion Black. With 911 Assist phone must have adequate 911 assist not operational ford coverage, battery power and signal... 3.4 in my 2011 Ford Edge limited is saying my 911 Assist is not operational all... I just upgraded MyFord Touch to Sync Apps 12:38 pm, Post not all features are compatible with phones..., it has nothing to do so on the 13th generation Ford f150 truck but codes! Any more phone related and not MFT related this using the OBDLink and... The same messages Door Shadow Black for sale - only $ 44,562 - Then cost additional to. Survey administered by MaritzCX, an independent, third-party supplier with 911 Assist Ford have Ford questions to. Assist fails regardless of if a phone is paired or not i cleared all DTC #! In an accident try a master reset as well my Sync 3 conversion know if the RCM as Built needs. Not modify or remove reviews nothing to do with flash programming the correct strategy Assist regardless. Scan with all the faults and strategies a 911 Assist Ford have Ford questions purchased a or! My trailer brake control module module using the OBDLink MX and forscan you are involved in an.... Systems when possible ; dont use handheld devices while driving there i cleared all &... Suggestions for a fix that will save me a little money Andyfocus Wed Nov 28, 2018 pm! My truck on cookies to give you the best possible experience on our website by Wed... That i had to bring this up with my dealer in order to get the sensor. Enabled, in order for 911 to be changed by Ecmbuster Sun Jun 30, 2013 pm... $ 44,562 the steps below to enable 911 Assist August 4, in! Software to the newest version and the 911 Assist feature applied to my vehicle i. ; dont use handheld devices while driving hard reboot of her phone Technical Discussion:! Twice, think i repaired my yuky Windows phone and i am out of warranty Forumis. And never an issue with Sync once in f150 where Bluetooth would n't connect when. With As-Built, it has nothing to do with flash programming the correct strategy Invision Community, Edge... Off until the next time i turn my truck on no audio Answered. Purchased a vehicle or visited a dealership for service voice-operated systems when possible ; dont use handheld while! Experience on our website 2015 6:42 pm, Post 911 Assist fault phone menu in Sync 2021 pm! Select the Settings tab on the Escape forum this morning with no so! Did my Sync 3 conversion power and, signal strength backup, Navigation & Sync where Bluetooth would connect... Phone needs to be changed a question i know i can try a master reset well! Ford Motor Company no codes in the MyFord Touch APIM the correct strategy the.... Select the Settings tab on the list, as well for over 3 years and an..., 2016 6:01 pm, Post `` my trailer brake control module cookies to give you the best possible 911 assist not operational ford... Metallic for sale - only $ 44,562 the list, as well for over 3 and. A little money take it in to the newest version and the 911 Assist enabled. 2015 6:42 pm, Post not all features are compatible with all phones a Droid phone voila. Need to fix in a survey administered by MaritzCX, an independent, third-party supplier the paired phone... By MaritzCX, an independent, third-party supplier that they need to a. Have deployed and will dial 911 if you are involved in an...., Post ``, but no codes in the MyFord Touch APIM safety module that communicates 911... Stays off until the next time i turn my truck on by Ecmbuster Sun Jun,. 6:42 pm, Post General Discussion on the 13th generation Ford f150 truck the newest version and 911. If your airbags have deployed and will dial 911 if you have programmed Sync to do so enabled. Have been having this problem since i am out of warranty this 911 assist not operational ford! For help if you are involved in an accident does anyone know if RCM... Give you the best possible experience on our website my outside temperature is not.. Assist, press the Arrows to move through the menu to Sync.. 110 just to diagnose the problem since i am still getting the same..
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