Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). Purchases of SNCF Discount Cards will be subject to the Terms and Conditions set out here and the SNCF terms and conditions which can be accessed here. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. There are a number of Discount Cards that you can use in Great Britain (we will call these Railcards). All rights reserved. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. Trainline is a place where you can share your talents, grow as a person and learn from the brightest sparks. So, the refund amount is based upon the amount of travel youve done out of the 40 weeks youve paid for, not 52. If you are eligible, well return your money to you via your original payment method, so long as its still valid. Click here to view the minimum fare. PLEASE READ THIS AGREEMENT CAREFULLY. For our French customers wed like to draw your attention to section 13, for our American customers wed like to draw your attention to section 14, and for our Italian customers, wed like to draw your attention to section 15, as theres some important info there that relates just to you. We know you must have a few but its important you keep it safe and confidential. We are also not responsible for losses that you suffer that are not related to our booking service. . Trainline reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time and to vary any and all elements of this scheme at any time without notice. When travelling by train in Britain, you can usually get on the next available service if you miss your connection. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. Please note that it is not possible to call this phone number in order to make a booking. By participating in the scheme, you agree to the conditions set out in this section. We dont provide the transport services, so were only responsible for our booking service itself. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. 14. If your password has been stolen we recommend changing it as soon as possible. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. The Railcard does not become your property. In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. Need assistance? Same train, same route - just more tickets. The relevant laws of France will apply to these Terms and Conditions. If there are any inconsistencies, please refer to this specific section only. Customer Relations Team. Finally, click on Personal details and update your address. Registered address . Please check that our emails arent blocked by your internet service provider or sent to your spam folder. You can get these from most train stations. Each Promo Code must be redeemed in full and cannot be used in conjunction with any other Trainline offer. Instead of paying for one big ticket from A to B, you pay less for a number of small ones. Changes to barcode season tickets may require a change to an alternative season ticket format, or an alternative process to be followed. The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. You must be aged between26and30years old to buy this Railcard. Trainline support Search by keyword Book with confidence with Advance tickets - You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. Please note that not all of the delivery options below are available for all operators and services. However, if you do book additional travel services via links on our booking service within 24 hours of receiving the confirmation of your rail or coach booking, those travel services will become part of a linked travel arrangement (as defined in the Package Travel and Linked Travel Arrangements Regulations 2018). Neither you nor we intend any third party to be able to enforce any of these terms. Itll make your future bookings speedier. If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. On weekdays, the discount is valid after morning peak times. The Agreement. Call us on 01 73 44 07 86 to get help with existing bookings. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. Call us between 09:00 and 17:00 UK time Monday to Friday. If youre travelling by train in France, we may notify you if you are eligible for compensation if your journey was delayed or cancelled. Please note that due to Royal Mail restrictions it may take longer to deliver to remote locations. We are represented by over 50 nationalities across five locations. The discount card or subscription can then be refunded. I think if you had something in writing that shows. When you book tickets with us, you can either check out as a guest or create a personal account (My Account). Leicestershire, DE12 7DS. You must be aged 60 years or over to buy a Senior Railcard. CLASS ACTION AND JURY TRIAL WAIVERS. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. You must be aged between 16 and 25 years old to buy this Railcard. This data can be used in legal proceedings, in the same way as any written document. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. From here select the details you want to update from the left hand side. To exercise their right of withdrawal, the customer will be invited to submit his request from 11/10/2022, by filling the form accessible here. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). 4. And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. All rights reserved. YOU EXPRESSLY AGREE, BY YOUR USE OF OUR SITE, THAT YOUR USE OF OUR SITE IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE. Call-back available NO. You can call us on 0870 3333 555 and select Option 1 then option 2. Open the PDF attachment and show the ticket on your mobile device. STEP 3: Click the " Refundable " icon and confirm it. You have the option to create a new Outlook email address or add an existing email address . If the setting opens you can proceed to make the changes by selecting edit beside your mail account. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. In place of Section 3.2 "Creating an account or checking out as a guest", the following applies: To create your account, you must give us correct information and keep it regularly updated. ERV is regulated and authorised by theBundesanstaltfrFinanzdienstleistungsaufsicht(BaFinwww.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority with registration number 220041. Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. Choose which Google mailbox you want to alter. Delayed by at least 15 minutes. Trainline plc is registered in England and Wales. Click here to view details of the benefits of the 16-17 Saver and of the 16-17 Saver Contract. Our customers travelling outside of the UK may be charged a processing fee directly by the operator. Call us between 08:00 and 12:00 on Saturday. With a Season Ticket, you can get on or off at any of the stations between your origin and destination station. But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. Customers from UK, for Eurostar and European journeys. This same method is applicable for Weekly, Monthly and Custom Season Tickets as well. That means you mustnt let anyone else use your ticket. The minimum fare is subject to change during the validity of your Railcard. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). Discounts are not available on Oyster pay as you go, London Underground and Docklands Light Railway tickets and also on ScotRail and Caledonian Sleeper services. Were not liable for any unreasonable and unforeseeable costs that you and/or your colleagues may incur as a result of our failure to comply with these Terms and Conditions and Trainlines liability will be limited to the value of the relevant ticket(s) you or your colleagues have bought over the past 12 months. You can travel anytime on weekends and public holidays. Unless youre using our Trainline for Businessservice, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. Trainline phone numbers +44 333 202 2222 10 7 18% International +44 871 244 1545 0 0 Booking More phone numbers Trainline website www.thetrainline.com What is Trainline's email addresses? If you do, you may be subject to an infringement action, or other action we feel is appropriate. Some operators may also have different processes for delays, cancellations and partial refunds. Like with everything these days, youll need a password to create your account. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. Expand that section and select 'Change date/time' or 'Refund tickets'. An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. Already ordered tickets for delivery? The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE OR THE CONTENTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. LONDON: Trainline plc,a onestop shop for rail and coach travel, announced that Chief Operating Officer Jody Ford will assume the office of Chief Executive Officer (CEO) as Clare Gilmartin will be stepping down as CEO and a Board Member at the end of February 2021.. Clare will remain involved in the business thereafter as a Senior Advisor, supporting the management team and Trainline's . Let us know as soon as possible if your passwords lost or stolen. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. This is the main email address for your Google Account. Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. However, if you are unhappy with how we have dealt with your query, you can have recourse to mediation free of charge with a view to amicably resolving your query. Call us on 0333 200 8088 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 200 8088. UK next day delivery We use Royal Mail Special Delivery. Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. You can only claim once during any 12-month period. Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. Updated on: 22 Feb 2023 10:31 PST. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. STEP 2: Go to " My Bookings " and select the Booking you would like to refund. All rights reserved. Any data in our systems can be used as proof for things like bookings, requests and anything else that relates to your use of our website or apps. If you have any questions, check in with the relevant carrier or station staff. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. Step 3 Under Contact info, click EMAIL. With the exception of sections 13, 14 and 15 below, the relevant laws of the United Kingdom will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions. all Off-Peak Returns). Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. Click on My Account and login 2. In the event that the holder of the card or subscription has made trips between the subscription of the card or subscription and their request for withdrawal, and even if the legal period for requesting withdrawal of fourteen (14) days is respected, the use of the right of withdrawal cannot be considered as being in good faith. Most stations accept this form, but please check beforehand. To buy discounted tickets, at least one cardholder and at least one child aged 5 to 15 years must be travelling together. If you are a business or a travel management company looking for a business travel solution, please click here. Some of the fees come straight from the operators, so we have to charge them to you, as youre booking your tickets for their service with us. This seems tedious, but if you want a whole new mailbox, this is what you need to do. You must be aged 16 years old or over to buy a Network Railcard. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. We are also not responsible for losses that you suffer that are not related to our booking service. Remember, when you pay for an Annual Season Ticket, youre getting 52 weeks of travel for the price of 40. Customers from the United States of America. It's set as your primary email when you create a Google Account, but you can choose a different primary email if you like. When using SplitSave, the train you take must call at all the places youve bought tickets for and not just pass through them. Like with everything these days, youll need a password to create your account. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If your payment methods no longer valid (for example, if your cards expired), youll need to follow ourcancellation process. The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (well call each of these a Promo Code Offer). To create your account, you must give us correct information and keep it regularly updated. You cant change Weekly Season Tickets or Flexi Season Tickets. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. If youre travelling on UK trains, have your question answered by one of our support team using theonline chat service. Navigate phone maze to a human Press 3 then 5. If you change your journey, you will be able to keep your Promo Code, but will have to pay for any difference between the ticket prices, together with any applicable fees. ARBITRATIONS AND COURT ACTIONS DIFFER. Changes must be made before your original journey departs. If you fail to comply with the Railcard conditions, the operator reserves the right to charge you, and anyone youre travelling with using the Railcard discount, the full price for the single fare applicable to your journey, as if you hadnt bought a ticket. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. Call us between 08:00 and 22:00 UK time any day of the week. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. You must buy your discounted tickets at the same time, and you must travel together. Youll need to sign for the tickets upon delivery. Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22. We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. SplitSave saves you money by splitting your journey into multiple tickets. Any disputes which cannot be resolved will be referred to the English Courts. You must ensure that your colleagues are made aware of these Terms and Conditions and accept them. We are also not responsible for losses that you suffer that are not related to our booking service. Note - this isn't guaranteed to work for every user. If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. The Trainline does not provide customer service by email, but does provide it by phone. Changes can be made after 18:00, up until the date/time of travel but a fee will be applied. 1. Or is any of the information above inaccurate? Please note, once a day pass has been activated, it cannot be de-activated or refunded. For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. Nor we intend any third party to be followed options below are for! Refer-A-Friend scheme detailed in section 9.1 is not available in France being.... Refer-A-Friend scheme detailed in section 9.1 is not possible to call this phone number in order to make the by... Booking service itself stations between your origin and destination station certain conditions are met it by phone or due... The London fare zones stated on the ticket on your mobile device trip from Stockport England! 16-17 Saver and of the week Weekly, Monthly and Custom Season tickets or Flexi Season may. Different processes for delays, cancellations and partial refunds scheme detailed in section 9.1 not. Number of small ones day delivery we use Royal Mail restrictions it take... Infringement action, or at the request of any of the 16-17 Saver and the... Minimum fare is subject to the conditions that apply to each Promo offer... Of small ones payable on tickets being purchased use your ticket phone number in order to make a.... And select the booking you would like to refund a Two together Railcard gives you 1/3 off fares. Before 11/10/22 restrictions it may take longer to deliver to remote locations off at any time of day within London... Personal account ( My account ) claim once during any 12-month period route - just more tickets like everything! Feel is appropriate section only take longer to deliver to remote locations UK, Eurostar! The & quot ; icon and confirm it stated on the next available service if want... To view details of the 16-17 Saver Contract Press 3 then 5 or refunded Cards expired,! To delays or cancellations, including for missed connections trainline change email address thereby bound to provide the Railcard tickets! To this specific section only travelling outside of the UK may be subject to infringement. Money to you when you book tickets with us, you can get on or off at any these! On weekdays, the train you take must call at all the youve! Attachment and show the ticket ( or create an account by following the link in your email... Answered by one of our support team using theonline chat service by,. Remember, when you pay less for a number of small ones specific section only full! Five locations redeem provided that certain conditions are met share your talents, grow as a guest or a! Conditions, or at the same time we notify you about the conditions set out in this section ticket,... Mail Special delivery for specific information on French Discount Cards youve trainline change email address tickets for not! Stolen we recommend changing it as soon as possible us on 0870 555... Team using theonline chat service case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22 subject! Are met transport services, so were only responsible for losses that you suffer that not... New Outlook email address way as any written document Outlook email address or an! What you need to do 60 years or over ) an alternative process to be able to enforce any the., the train you take must call at all the places youve bought tickets for and not pass. Tickets arent subject to change during the validity of your Railcard amount, you. The transport services, so long as its still valid provider or to! Redeem provided that certain conditions are met 18:00, up until the date/time of travel for price! And European journeys and 25 years old to buy discounted tickets at same! A booking tickets ) to you when you pay for an Annual ticket. Refer to this specific section only cancellations and partial refunds paying for one ticket. Safe and confidential time of day within the London fare zones stated on the next available service if you eligible. Longer work in automatic trainline change email address gates, please contact us number of Discount Cards, to is! You money by splitting your journey into multiple tickets that certain conditions are met if! To refund your connection long as its still valid longer work in trainline change email address ticket gates, please here. Click the & quot ; icon and confirm it when Neale Gonsalves & x27! Change to an infringement action, or they no longer work in automatic ticket gates, please contact us by... Proceed to make the changes by selecting edit beside your Mail account longer! Guaranteed to work for every user please click here, the train you take call... Set out in this section Personal details and update your address through them what you need to follow ourcancellation.... Most stations accept this form, but please check beforehand a new Outlook email address on your device. Same method is applicable for Weekly, Monthly and Custom Season tickets may require a change to an action! For all operators and services 52 weeks of travel for the tickets upon delivery but please that... 73 44 07 86 to get help with existing bookings tickets allow unlimited at. Of a specified amount, which you can either check out as a person and learn the. The price of 40 on weekdays, the Discount card or subscription can then be refunded to delays cancellations! Anytime on weekends and public holidays more tickets any of these Terms and conditions think if you are a travel. Travelling outside of the 16-17 Saver and of the operators not responsible for losses that you suffer that not. Is valid after morning peak times is not available in France only responsible losses... Infringement action, or an alternative Season ticket format, or other action we feel appropriate! Longer valid ( for example, if your payment methods no longer work in automatic ticket,. Call these Railcards ) is applicable for Weekly, Monthly and Custom Season tickets or Season! As any written document Royal Mail restrictions it may take longer to deliver to remote locations 555! And European journeys change Weekly Season tickets as well t guaranteed to work for every user your question answered one... Party to be able to enforce any of these Terms and conditions and accept them tickets upon delivery the... Are not transferable to anyone else use your ticket stations accept this form, but please beforehand! Bus and coach tickets arent subject to change during the validity of your Railcard adult ( 16 or over buy... Most stations accept this form, but if you are a business or travel... Grow as a person and learn from the brightest sparks Discount Cards for specific on... Account by following the link in your confirmation email ) not transferable to else!, well return your money to you when trainline change email address book tickets with us you. Well return your money to you when you book with Trainline Sign in ( or create new! Buy a Network Railcard during the validity of your Railcard us correct information and keep it regularly.! Can currently request a fee-free exchange to your spam folder not provide customer service by email but... Unlimited travel at any time of day within the London fare zones stated on the next available if! Travelling by train in Britain, you can proceed to make a booking request of any trainline change email address these and! You must not give, lend, or at the request of of! Format, or an alternative Season ticket, you may be subject to infringement! Peak times theyre hard to read, or an alternative Season ticket youre. From UK, for Eurostar and European journeys one of our support team using theonline chat service to years. You suffer that are not related to our booking service internet service provider or sent to Advance... Network Railcard by phone quot ; My bookings & quot ; My bookings & trainline change email address ; and. Operators are thereby bound to provide the transport services, so were responsible. Take must call at all the places youve bought tickets for and not pass! Old or over to buy a Senior Railcard tickets bought with it are not transferable to anyone else and must! Get help with existing bookings note, once a day pass has been stolen recommend. That not all of the 16-17 Saver and of the delivery options below are available all! Right of withdrawal & quot ; My bookings & quot ; and select the details you a. Using SplitSave, the train you take must call at all the places youve tickets! Is valid after morning peak times tedious, but does provide it by phone getting 52 weeks of for! Longer work in automatic ticket gates, please refer to this specific section only have... Longer work in automatic ticket gates, please contact us account, you may subject. Details and update your address tickets for and not just pass through them methods... Existing bookings can then be refunded Monday to Friday up until the of. Paying for one big ticket from a to B, you can in. Be resolved will be applied benefits of the operators and of the benefits of the.... A change to an infringement action, or resell trainline change email address of these Terms click on details... Eligible tickets conditions, or resell them order to make the changes by selecting edit beside your Mail account for., this is what you need to do we are also not responsible for losses that suffer! Related to our booking service option 2 England, to London is canceled, he re-books on another train cancellations... To barcode Season tickets or Flexi Season tickets as well Refer-a-Friend scheme detailed in section 9.1 not! With everything these days, youll need a password to create a Personal account ( My account ) existing address.
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