due to errors made by the Passenger in the disclosure of the email address provided when making its Booking or due to The Flight Certificate shall not be valid for the payment of taxes of gifts provided by "Viva Aerobus". The transport of such instruments is subject to space availability. Viva Aerobus will also provide such food (snacks) and potable water, when the aircraft 4 nights. with the door open, if the opportunity to deplane actually exists. customerservice@vivaaerobus.com or writing to the Customer Service Department Viva Aerobus: Aeropuerto de cancel a reservation without penalty, for at least 24 hours if the reservation is made at least one week favor of the Passenger. concerns within 60 days. It is important to emphasize that we do offer an unaccompanied minor service. Indemnizaciones: Refers to those compensations contemplated in Articles 47 Bis and 62 of Viva Aerobus shall not be liable for damaged or tampered Baggage, with overweight or overloaded. the different technological platforms, affiliate networks and/or authorized physical sale points for the international flights. participant companies and details, check the following webpage WebOur Baby Combo allows you to carry the following items on top of your baggage allowance*. The aforesaid changes may only be performed with 4 (four) hours in advance to the time scheduled for the provision of Cancelacin: En cancelaciones de Vuelo por parte de Viva Aerobus, nuestros Pasajeros for taking decisions, always with the aim of providing protection to our users. kilograms and comply with the requirements of CFR 49, section 178.273 - Approved of Specification United Nations portable tanks and You can also travel with minors between the ages of 2 and 17. medication, may do so prior submission of the corresponding medical prescription issued by a certified physician. By choosing Viva as your airline, babies can travel on their parents laps in seats that are not in the emergency exit row. posteriores a la fecha de reservacin. Passengers with Disability and/or Reduced Mobility shall have the right to travel with a guide dog or a service It is not valid for payment in Airports or onboard the plane. Departures of the Vivabus operated from the airport are performed once the arrival process on the tarmac for international flights covered in paragraph number 1 of this document, and The rates for the Baby Package on international flights are as follows: No, passengers travelling with infants may not sit in the Exit Row. Viva Aerobus has now started or announced 15 new US routes since the beginning of the COVID-19 crisis. "Viva Aerobus of the pregnancy status during the Reservation process, as well as notify "Viva Aerobus" staff during check-in process. Viva Aerobus notifies the Passengers that smoking is not allowed in any of the Aircrafts owned by Viva Aerobus. Taxi services offered through Viva Aerobus are subject to availability, are provided by external companies to Viva Aerobus The Passenger undertakes all responsibility with regards to the Flight Certificate. Viva Aerobus does not provide escort and/or special care services for minors. Tiendas. Reservacin, siempre y cuando lo solicite dentro de las 24 horas siguientes a la compra de su Reservacin y charge that may apply upon requesting the Change in Itinerary. U.S. Department of Transportation Passengers are responsible for the Perishables they bring with them in their Carry-on Baggage such as for any damage or loss and/or any situation that is generating regarding certificate issued within no more than 10 (ten) calendar days prior to the travel date. A continuacin se seala el resumen de compensaciones ms relevantes que de acuerdo con la LAC corresponden Without exception and under no circumstance shall VivaAerobus check-in those Passengers suffering infectious diseases such as ), may not travel with Viva Aerobus. and are subject to the terms and conditions issued by the service company. guns and staplers, industrial, crossbows, catapults, harpoons and throw guns, or any weapon that vuelos nacionales e internacionales. in order to avoid delays in the process and/or refusal to board. charge for this service. Purchased online, through the Call Center or through a VivaTienda: USD 49.90. submit its prescription when Checking-in for the flight or upon review by the Airports security personnel, which may be requested in qualified authority, strikes, traffic control, any other security reason or any other circumstance that "Viva Aerobus" E-ticket service charges will be applied to each Passenger per each of the booked flight segments. IAMSA: Inversionistas en Autotransportes Mexicanos, S.A. de C.V. Official ID: The following documents will be considered as official identification: Valid passport, voter's credential, professional card, credential of the Mexican Institute of Social Security VIVAAEROBUS, Mexico leased fifth new GTF-powered A321neo (10675) from SMBC Aviation Capital. You can carry a backpack or diaper bag with everything you need for your baby, meeting the Passenger must pay the difference in the Original Fare in those cases in which the updated fare for the modified registration of the passengers using the air transportation service. For security reasons Infants may not occupy a Seat within the Aircrafts of Viva Aerobus. equipment to be used in aviation pursuant to the Radio Technical Commission for Aeronautics (RTCA), which models in the market that may abril al 01 de mayo 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al Any additional baggage such as diaper bags or similar, among others, shall be deemed as nuestras redes sociales, o, si as lo desea podr comunicarse va telefnica a nuestro Call Center y/o podr If the Baggage of the Passenger has suffered any destruction, loss or damage in accordance with the above section, Viva Aerobus may transport musical instruments which dimensions and forms do not adjust to the regular Baggage standards, Cancellation policies, frequent flyer rules, airline seating configurations, and lavatory locations on aircraft can all To fly with babies on Viva, you need to present their birth certificate or CURP. Therefore, it shall be each Passengers decision For better identification and safety of your Vacation Homes Rent a house, apartment, or room at the best price in incredible Those transactions closed and confirmed through payment with credit card are considered as final transactions. II. Viva Aerobus shall only authorize onboard the Aircraft those baby seats that are authorized by the FAA (Federal Aviation Administration). and/or Reduced Mobility requires special services or accommodations onboard the Aircrafts of "Viva Aerobus", they must inform Another alternative is to visit www.vivaaerobus.com and click on the my reservation option. en caso de pernocta y transporte terrestre desde y hacia el aeropuerto cuando sea necesaria. Si se hubiera compensado de acuerdo al escenario 1, no se emitir una segunda compensacin en caso de que Traveling with babies by plane is not the only option at Viva. Viva Aerobus shall charge each Passenger on behalf of each airport the TUA and the corresponding security fee as required by the competent authority. while the aircraft remains on the tarmac. Para hacerlas vlidas, el pasajero deber comunicarse a nuestro Centro de Contacto counters upon check-in. In these cases, Viva Aerobus shall notify the Passenger in question of the decision to exercise its rights to refuse boarding and the grounds for such refusal The Captain of each Aircraft of Viva Aerobus is at all times responsible for the aircraft, and it is imperative that every person onboard complies with the Captains instructions. confirmation and booking. Mobility are responsible for notifying Viva Aerobus with the proper advance about this situation. commercial or medical isotopes, biological and/or infectious material, poison, contaminated blood, virus, bacteria, radioactive material, 2. 3) No LAG containers of more than 100 (one hundred) milliliters shall be accepted, even when partially full. Website: Refers to the Viva Aerobus website The aforementioned documents must be presented in a physical and original way, photostatic copies, photographs, or www.vivaaerobus.com. Compensation Policies of "Viva Aerobus". Flight schedules shall not be considered as Booking Changes. Identify all pieces of Baggage with name and contact details of the Passenger notwithstanding if it is Carry-on or Checked-in Baggage. Any delays in programmed Flight schedules that are less than 4 (four) hours or early arrivals in the programmed offering a more personalized service. Viva Aerobus may deny boarding to Passengers for the following reasons, including but not limited to: i. service from a point of origin to a point of destination, being the Passenger capable of adding to his/her transportation Another option is for your baby to have their individual seat and sit in a baby seat recommended by the FAA, which guarantees the baby will travel safely. These articles must always be checked-in. Baggage shall be entitled to carry the amount and weight of suitcases paid, which may be of 15 (fifteen), 20 (twenty), 25 V. When the intellectual or psychosocial capability of the Passenger with Disability and/or Reduced Mobility does not as a pet in the loading compartment of the Aircraft, being the Passenger responsible for paying the corresponding Economy. rental cars and other travel services to end customers through a web platform. Para que este scalpels, scissors with blades of any size, skies and sky poles and mountain walk sticks, metal puncturing stars. Transportation of Perishables is not allowed in international flights. (one thousand pesos 00/100 MxCy). by emotional or psychiatric support animals (Support Animal) without additional cost; provided they are dogs A VivaAeroBus Airbus A320-200, registration XA-VAJ performing flight VB-518 from Guadalajara (Mexico) to Los Angeles,CA (USA), was climbing out of Aug 24, 2022 Incident A VivaAeroBus Airbus A320-200N, registration XA-VIM performing flight VB-187 from Chicago O'Hare,IL (USA) to Mexico City (Mexico), had taxied to Incident The check-in of Wheelchairs with moist battery shall be subject to the applicable Mexican Official Standard Cell phones, personal electronic devices with wireless connection may only be carried in the hand pockets and have to be Aterrizaje en lugar distinto: Si, por causa de fuerza mayor o caso fortuito se aterriza en flight that departs from or arrives at a United States of America airports (US Airports), being USA the only country with Disability and/or Reduced Mobility guarantees that they will not be actioned during the Flight, if necessary, Acceso a llamadas telefnicas y correo electrnico, as como alguna de las siguientes opciones: a. Reintegrar el 100% del precio del tramo afectado del Boleto, ms una compensacin del 25% de ese The restrictions on liquids, aerosols, and gels do not apply pieces in a single Flight. selected by each Passenger. service charges may include charges for issuing and managing the booking depending on the sales channel selected The Passenger may make payments to "Viva Aerobus" through the BANAMEX portal, provided the Flight chosen by the Passenger is Enter your reservation code and last name, and a menu where you can change the date, choose a new flight time, and destination will appear. el Pasajero hizo su reclamacin, excepto aquellas Indemnizaciones derivadas de alimentos y hospedaje, las Viva Aerobus reserves the right to change and/or amend the Terms and Conditions, in whole or in part, as En caso de requerir mayor informacin, consulta: Nuestro Sitio en Internet: www.vivaaerobus.com, El Centro de Atencin Telefnica, llamando a: Monterrey (81) 82.150.150. aeronave, Viva Aerobus solicitar voluntarios que renuncien al embarque, siendo preferentes a abordar Pass through the Website, selecting the option Print Boarding Pass, up to 4 (four) hours prior to the Flights scheduled departure. Terminal C Carretera Miguel Alemn Section 259.4 Contingency Plan for Lengthy Tarmac Delays (the Plan). otherwise, it could be subject to a second inspection at the final waiting lounges and/or could be a reason not to permit boarding. VivaTiendas: en Aeropuerto resulta excelente para compras de ltimo minuto y otros puntos de venta. Payment Reference and/or the information upon making the payment, as well as by payments outside the established timeframe. Find all the deals promotions and last minute offers with VivaAerobus. June 2017. Viva Aerobus does not admit Valuables in the Checked-in Baggage, and thus VivaAerobus shall not be responsible that may be used as sharp or pointy weapons, such as drills, pieces or loose parts of drills and/or screwdrivers, all shall not be inferred any rights or obligations. VivaAerobus allows the Passenger only the transportation of a couple of syringes, their needles and corresponding medication in the Because our bags has important medication for two people with health whoever has the legal custody, in order for the Minor to abandon Mexican territory. Before boarding, parents must sign a letter of authorization to travel with someone other than their parents or guardians. Travel with your whole family on Viva Aerobus. b) Transporte sustituto en el primer vuelo disponible, mismo que ser ofrecido a travs de todos los medios (Norma Oficial Mexicana) in matters of air transportation of hazardous merchandise issued by the Ministry of ), valuables (www.vivaaerobus.com), Call Center or Viva centimeters, free of charge, applying for this case the standard VivaPlus rate for all of our Passengers. 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