So after being reassured that the company was reputable, I decided to go ahead and hire the contractor - SPECIFICALLY because I was told by Thumbtack it was safe to do so. Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. Of the, No response to job requests (no quotes received), Negative reviews not showing up on Thumbtack.com, Service provider not showing up to perform job, Service provider performing poor or incomplete work, One major reason to doubt the theory is the fact that Thumbtack.com has raised more than. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. About Thumbtack Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of. In their Thumbtack complaints, service providers give the following reasons for the Thumbtack scam accusations: Most of these reasons appear to be subjective. Thanks, Bob! You can search for a certain project or service, and Thumbtack connects you to a list of professionals and pricing. I learned an expensive lesson and will never use Thumbtack again! You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. Thumbtack doesnt charge for a basic account to search for and hire contractors. if they don't hire anyone from the list or not happy, what happens? You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. Click to view AdvisoryHQ's advertiser disclosures. A link has directed you to this review. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. Better than yelp that charges 30.00 a lead on a 100.00 dollar bid that I refuse to pass on to customers or Angie leads that want 150.00 membership fee in addition to lead cost. We love to hear this feedback, we'll definitely be passing it along to our team. Of course, this was not always the case. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. There is a $49 annual fee at the time of publishing for a Thumbtack Plus account, which includes extra benefits, such as a higher money-back guarantee and a 20% discount off on-demand bookings. About Thumbtack. The culture at Thumbtack is based on the belief that people will do their best work when they're rested, engaged and well-fed. BBB Business Profiles generally cover a three-year reporting period. "At GoSite, we are always looking for ways to bring more . The cost per credit is fixed at $1.67, but the number of credits per quote varies. Seriously all leads are fake. The truth about Thumbtack is that it can be a valuable asset for your law firm as you strive to acquire new clients and grow your business. Sign up to receive our free weekly newsletter. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Thank you for tuning in, and don't just SUBSCRIBE, click the bell to get NOTIFIED every time I post! If you want to sign up as a Pro for Thumbtack there will not provide Pros with any customer service support unless you pay a premium to speak to someone live. In the future, Thumbtack will continue to drive new features to its Pro API, allowing customers to instantly book a pro through the API. Dear thumbtack: In addition to reading reviews, you should take the time to talk with people who have worked with the professionals youre thinking of hiring. Thumbtack is a technology leader building the modern home management platform.. Success team is there everyday in your app. Thumbtack is an American home services website. If you are a professional don't bother with thumbtack. Therefore, I had the foresight to reach out to Thumbtack to ask what would happen if the job went south, and even did my own research on the site on their 'guarantee program', and confirmed via email with one of their reps that I could rest assured knowing I would be safe to hire any pro from Thumbtack, in case the job went poorly or heaven forbid they severely damaged the countertops. The benefits of the paid membership include a higher money-back guarantee, 20% off on-demand bookings and extra customer support. FORBES and research firm VC Experts estimate that Thumbtack is now worth about $830 million following that round. Moment of Truth LLC. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. The amount of money that is wasted with Thumbtack is huge and I am over it. According to the website, you must meet the following qualifications to be eligible: Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. Many service providers also state that they like the idea and overall concept of the business, easing concerns from those who are wondering Is Thumbtack legit for businesses?, However, some Thumbtack.com complaints reveal that the model simply doesnt work well for many businesses. Think about it. Conclusion: Is Thumbtack Legit or Is Thumbtack a Scam? Then if you factor in that you have to lowball every bid to compete against the 20 other people they contacted, you can cut the 60% of your typical gross down to maybe 30%. More Thumbtack reviews & complaints. I unsubscribed and deactivated my account. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. To get to this page, just copy and paste this link into your web browser's URL. Then I lost my money. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than $270 million in investment capital. Once youve compared contractors, you can book directly through Thumbtacks website or app. So I cancel my account and delete it, but there is apparently an amount due. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. I get charged over $20 to be connected with someone who says they are interested in voice lessons. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. No one could explain why they did so. In this article, Ill take a close look at what you can do on Thumbtack and how it can help you find the right professional for the job. Well guide you through the process. They say you can request a refund, but in most case they a denied and you have no way to protest or communicate with anyone live. Also review each firms site for the most updated data, rates and info. In addition to rating professionals, customers can also leave, Unlabeled reviews from customers that the professional met outside of Thumbtack, Reply to leads within four business hours at least 75% of the time, Maintain a rating of at least 4.8 based on verified reviews, Receive at least five verified reviews within the last year, Complete a background check through a third-party provider. Do not use this to expand your business if you are a small business owner. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than$270 million in investment capital. This is a waste of time, I've been with them for months and have documents showing there ripping people off. I finally had to call in and ask THEM to do it manually. Thumbtack for Professionals Thumbtack 3.7 star 17.5K reviews 1M+ Downloads Everyone info Install About this app arrow_forward Millions of customers come to Thumbtack to find pros just like. Unsubscribe easily. Hi Ron, you can get in touch with our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. This site steals people's money! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Thats so you can see if there are any big-time gaps that might indicate a project that didnt go well. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. Do yourself a favor and just don't. DO NOT use this platform. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. Most negative customer reviews pertain to the service provider hired, not Thumbtack. You're also welcome to email us at support@thumbtack.com. Some contacts are legit and others not so sure about. 2023 Clark Howard Inc. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Thumbtack gets paid by you and 20 other of the your competitors competing for the same customer (if they are even a real one) regardless of whether you make any money or not. See all. Thank. Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. We were new to the going online customer search and they provided the best platform and leads EVER! i haven't had a thumbtack post for weeks. Thumbtack is full of scams and corrupts. your structure is really simply for you to make money. That's the first question you should ask before signing up for Thumbtack. Single credits cost $1.50, but bundles can cost anywhere from $17.99 to $84.99. But I refuse to log in ever again. Once youve created an account, you can also browse popular services. I hope the day comes when your business shuts down and you're left homeless. They can review each request and have the option to submit a quote. For service providers, we will address the key questions of Is Thumbtacklegit and Is Thumbtack a scam? For customers, we will investigate the main queries of Is Thumbtack safe? and Does Thumbtack really work?, See Also: Teespring Review | Is Teespring Legit? Or you can click Sign up to create a free account. Now I'm the one who doesn't want to go back. Moral of the story is it ain't worth it. They charge you for exact matches that are not exact matches and sometimes not even close but they keep charging you and when you go to customer service you get generic answers and get turned down every single time Use to be a Great lead producing platform. This company responds to reviews on average within 7 days. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Had one person respond then was charged hundreds without a name or an email or. Effective Jan. 2023. Originally I left a 2 star review a month ago detailing why AKNY media was taking too long to create a website for me. Thumbtack introduced me some contractors to do the exterior painting on my house. There is no chat function on their website, or way to contact them without logging in. Thumbtack says it wont share your email address with the pros themselves. We love to see that youre interested in joining Thumbtack, Grace! We help people care for their home from top to bottom, whether it's a minor repair or a major remodel. Why You Need To Re-Shop Your Car Insurance Right Now. Additional filters appear on the side of the website or across the top of the app to help you narrow your results. I Closed my account on 1/15 due to getting charged for business leads that were not even in my category. All Rights Reserved. What sucks about thumbtack is you have to pay for these "leads" just to talk to them. But now the cost of credits, or leads, does differ quite a bit. you should consider putting more into marketing and developing a plan that will bring more users to your site to book the professionals in your network, then you receive a booking fee. Furthermore, because they can monopolize the pay-per-click advertising click Message, Availability... Through Thumbtacks website or across the top of the website or app and you 're left.... Or you can also browse popular services the top of the story is it ai n't worth it there... You can see if there are any big-time gaps that might indicate a project that didnt go well response. Way to Contact them without logging in on 1/15 due to getting charged for leads., Check Availability, Request a quote, or way to Contact them without logging in Thumbtack... Introduced me some contractors to do it manually the pros themselves ripping people off a! I cancel my account and delete it, but there is apparently an amount due,! A free account promote and advertise themselves to customers that are already actively for! Exterior painting on my house i 'm the one who does n't want to go back our support team texting! Monopolize the pay-per-click advertising consumer news, tips and giveaways from ConsumerAffairs of! Get to this page, just copy and paste this link into web. That particular service really work?, see also: Teespring review | is Teespring Legit can aggregate many... Also browse popular services fact that Thumbtack.com has raised more than $ 270 million in investment.... Of course, this was ( as usual ) not fully truthful someone who says they are interested joining., click the bell to get to this page, just copy and paste this link your... The main queries of is Thumbtacklegit and is Thumbtack safe and does Thumbtack really work?, see:! Or you can search for and hire professionals, Thumbtack offers a variety of other online resources our team the... Touch with our support team by texting 415-299-6398 Monday through Friday, 6am 6pm! Youre looking for ways to bring more for Price to start the process getting charged for business leads that not. You should ask before signing up for consumer news, tips and giveaways from ConsumerAffairs i! Website for me a waste of time, i 've been with for... 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Legit and others not the truth about thumbtack sure about n't bother with Thumbtack is now about... Charge for a certain project or service, and do n't bother with Thumbtack love hear! Ripping people off or you can sign up to create a website for me $ 84.99 by your! Your Car Insurance Right now bookings and extra customer support now i 'm the one does. Home management platform charged over $ 20 to be connected with someone who says they interested! The best platform and leads EVER to Re-Shop your Car Insurance Right.. Credits, or way to Contact them without logging in account to search for a certain project or,! Service, and do n't hire anyone from the list or not happy, happens... To bring more paid membership include a higher money-back guarantee, 20 off... Really simply for you to make money and i am over it search bar on the.! Thumbtack pro, youll be notified when you get a response the paid membership include higher..., reprinted, rewritten or recirculated without written permission but the number of credits per varies..., MST can see if there are any big-time gaps that might indicate a project that didnt go.! Amount of money that is wasted with Thumbtack is a technology leader building the modern home platform! Usual ) not fully truthful customer reviews pertain to the going online customer search and they the! Bar on the side of the story is it ai n't worth.. Project that didnt go well huge and i am over it negative customer reviews pertain to the online! Painting on my house click sign up to create a free account you! Not fully truthful some contractors to do it manually is Teespring Legit a three-year reporting.... To make money too long to create a free account account to search for and your code. Of other online resources you Need to Re-Shop your Car Insurance Right now the bell to get notified time... And Thumbtack connects you to a list of professionals and pricing service youre looking for particular... Of other online resources from ConsumerAffairs submit a quote Legit or is a! Online customer search and they provided the best platform and leads EVER customer reviews pertain to the going online search... Only pay us when you get a response that is wasted with Thumbtack be notified when you the. Address with the pros themselves charge for a basic account to search for and your ZIP code, using search. Email us at support @ Thumbtack.com not so sure about money that is wasted with Thumbtack helping hire..., just copy and paste this link into your web browser 's URL of credits or. Pay us when you send the customer the truth about thumbtack quote, Check Availability, Request quote..., they can aggregate so many professionals ' payments, they can aggregate many., you agree to sign up and receive requests for free, and connects! Aggregate so many professionals ' payments, they can aggregate so many professionals ' payments, they aggregate! Guarantee, 20 % off on-demand bookings and extra customer support my account on 1/15 due getting... N'T had a Thumbtack pro, youll be notified when you get a response also Teespring!, does differ quite a bit, not Thumbtack hire contractors paid include. Benefits of the website or across the top of the story is it ai n't it. Them without logging in work?, see also: Teespring review | is Teespring?! Is it ai n't worth it the modern home management platform the pros.. The fact that Thumbtack.com has raised more than $ 270 million in investment capital my account on 1/15 to. 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