Learn more about ticket forwarding in Freshdesk. Call VSP at (800) 400-4569 and speak with a member services representative. Once enrolled, you will be required to remain in the Retiree Vision Plan for a minimum of 12 months. We also found that envelopes with intentional design peak the interest of recipients, and handwritten envelope address labels make them feel even more valued. Persuasion skills can also help you overcome objections and close sales. Were able to answer any additional questions you may have as you move through the selection process. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Provides customer support and stellar service to meet the needs of our Molina members and providers. A remote customer service representative career can be a great way to start your working life. Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. Every year, we partner with our customers to deliver outcomes like conserving millions of gallons of fuel, saving millions of dollars, and creating positive environmental change. Once you become a manager, you will be responsible for overseeing a team of customer service representatives. VSP Technologies is currently looking for Account Specialist/Customer Service Rep near Prince George. Our vision is to support the long term viability of food production for people and the planet. At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. Minimums and maximums may vary based on location. To save time on responding to common questions, Freshdesk lets support reps create canned responses. Helping determine pricing schedules for quotes, promotions, and negotiations. Why do you want to work in customer service? The key features of customer success reps are: Success teams are focused on helping customers achieve greater value and are genuinely seeking to improve their business. These programs typically last between one and four weeks and teach the basics of the job, including how to use the companys customer service software, how to communicate with customers and how to handle common customer service scenarios. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. As customer support is one of the most chaotic departments within a company, a support rep must be able to multitask seamlessly between tasks like handling high-priority tickets, documenting solution articles, and preparing notes for meetings/events in a way such that their time and energy is divided optimally. When your company is just starting out, you probably have one or two dedicated service reps in charge of handling all customer issues. The support reps also work closely with teams from different departments to ensure swift action is taken to get a particular issue sorted. Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider. Job Description SummaryAs the point of contact and voice of the company for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement (401K, IRA, 403(b)) products. pour nous faire part du problme. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission. With products and services available across all 50 states and Washington, D.C., Hims & Hers mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. The work of a support rep does not end at just resolving a customer issue. Sample list of qualifications and skills: Minimum qualification: High-school diploma. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. Progression in role may include assisting customers in troubleshooting complex website issues as well as supporting customers in plans with service level agreements. The ability to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration. Being the face of your company, your support reps should be able to honor your companys SLAs and ensure all assigned tickets are resolved well within the deadline. Genomelink is a DNA App Store. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. They can access customer requests from multiple communication channels through a unified database, automate repetitive tasks, and ensure deadlines are being adhered to. Customer service reps must take ownership of the customer's problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made. View Job description, benefits and responsibilities. You can unsubscribe from these emails at any time. Description The Department: . Get email updates for new Vsp Customer Service Representative jobs in United States. If you catch a mistake in your work or someone elses, youre driven to find out not only why it happened, but how you can prevent it from happening again. As chatbots become more popular, remote customer service representatives will need to learn how to work with them. You can unsubscribe from these emails at any time. (109) Maintenance Representative (72) Cook (72) Maintenance Technician (54) Software Engineer (54 . For more information regarding VSP Vision benefits, please, Ability to work non-standard business hours, including weekends & holidays, Lead, coach, and develop a team of 8-12 CX agents to deliver excellent customer service through coaching, monitoring performance, and providing feedback, Execute day-to-day business management duties including real-time workflows, scheduling, shift approvals, reporting and QA, Support the resolution of escalated customer issues, escalate when appropriate, and report on trending issues, Lead impactful team meetings centered around the customer and agent experience, Seek out information to identify gaps and drive continuous performance improvement from your team as a whole and your individual agents, Work collaboratively with other members of the leadership team to foster a team environment where people want to work, Support product launches by providing feedback and assisting with various stages of testing, 3+ years experience in a dynamic, customer-focused environment, 2+ years of experience leading, coaching, developing, and motivating teams, Omni-channel contact center experience strongly preferred, Extensive experience with multi-faceted, personalized customer support delivery with high expectations for customer satisfaction, Experience managing teams both in-person and remotely is highly preferred, Demonstrated ability to learn quickly and to teach others to work proficiently across multiple systems and platforms, Demonstrated ability to solve problems analytically, Exceptional communication skills across all channels is required, Effective time manager who has the ability to coach others to work more effectively, Strong planning, organizational and time management skills and manage/adapt to changing priorities easily, Self-starter mindset who also thrives when collaborating with working teams, Strong intrinsic commitment to giving and receiving feedback to/from peers, cross-functional team members, and your direct manager, Experience working at omni-channel call center, preferably within a DTC space, Provide industry leading eCommerce customer support to all Quartzy users via live chat, email, and phone, Communicate with our vendor partners on a regular basis to get our customers the information they need in a timely manner, Assist users in troubleshooting the use of Quartzy software, Identify and escalate issues to team leads, 2-4 years experience in high-touch customer service, Experience working with Zendesk or other related systems, Detail-oriented with strong multi-tasking and organizational skills, Fantastic written and verbal communication ability, Display empathy and understanding of customer needs and wants, Maintain service level standards (quantitative and qualitative measures). Ability to quickly learn complex systems and product knowledge. A complete look at the qualities, roles, duties, and responsibilities of a customer service representative. About UsClickTime is a recognized market leader in time and expense management software. In addition, based on seasonal fluctuations in volume, there are times throughout the year where overtime is mandated. We are looking for a passionate and experienced Customer Service Rep to work with our current team of worldwide Hectre allstars! ClickTime has grown to 40+ people currently working 100% remotely - all profitably and without any outside investment - and is excited to jump into the next stage of company growth. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcares most complicated challenges now, and in the future. Lamentamos Training Schedule: Monday Friday 8:30am 5:15pm EST for the first 8 weeks (no time off during training). Its the right time to scale your support team and start hiring more support reps when: If youve decided to expand your customer service team, then a good job description helps you set the expectations for the role and attract the right people to your support team. 1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. You will literally be the pioneer of our Customer Service Team. Accurately processes orders, forms, applications, and requests submitted within SLA timeframe. Customer Service Representative @ Vsp Jobs in United States, Be an early applicant Responds to both internal and external customer inquiries through a variety of mediums such as: e-mails, chat, telephone, etc. Having these qualifications are helpful, but not required. The ideal candidate will have experience in customer service, excellent communication skills, and a positive attitude. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). The platform is fast growing, and we are experiencing increased customer inquiries. In a particular ticket view, multiple filters can be set up depending on different ticket properties like priority, status, type, company name, and more. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Sign up for Workable's 15-day free trial to post this job and hire better, faster. Contingent on the VSP Global Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures, Online purchasing & e-Commerce knowledge, Payment processing/payment collections, Order Status, Shipping Status, and Stock Availability, Accurate completion of necessary documentation, letters, and forms processing, Quality Assurance testing for company software, Research and resolve issues/complaints and determine appropriate resolution(s), Solves problems and assists with issues that may not fit the cookie-cutter solution, Effectively educates and influences customers and prospective customers on the value and benefit that VSP offers through its products, services, and solutions, Identify customer trends and communicate to appropriate business partners, leaders and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts, Effectively maintains specific line of business Customer Service standards and support level standards, Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to accurately and consistently respond to customers inquiries, Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information about VSP to attendees; available for occasional overnight travel, Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders, Contingent on the LOB, may be the first point of contact for Sales, Representatives, not related to customer orders, Contingent on the LOB, may process claims based on business needs workflow fluctuations, One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries, Available to work any shift, including weekends, Demonstrated internet knowledge and understanding of basic internet browser settings, Demonstrated ability to work with multiple software programs, simultaneously, Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made, Excellent interpersonal and rapport building skills, Ability to ask appropriate and relevant questions to identify customer needs, Proven problem solving, negotiations, and decision-making skills, Ability to use appropriate discretion and judgment in applying customer/call handling guidelines, Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment, If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check. 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