If you have a voucher or gift card you're unable to use or a firm is offering credit instead of cash for a cancelled or postponed good or service, here are your consumer rights. For any lost or stolen vouchers, please contact the Club Lloyds helpdesk on 0345 3030303 (+441733 462224 if calling from abroad). 3. 6. .Vue accepts no liability for lost, stolen, damaged or altered gift cards. Here's how: Call 1-800-MY-APPLE You can easily check a gift card's balance by calling 1-800-MY-APPLE. There are two options: one is to extend the date which is what most are likely to do, or the other is to give a full refund. 8 - Our Screen 2. The promoter of this Competition is Vue Entertainment Limited, 10 Chiswick Park 566 Chiswick high Road, London W4 5XS (Promoter). Gift card number. But that contract has become frustrated as the parties cant perform under them because of whats happening amid coronavirus. We may, if you give us consent: 1. refund to you the cost of tickets already purchased; or 5. Ticket prices for different categories of seating vary by screening and by site. Until further notice, we will require all of our customers to provide the details below when booking tickets for any of our screenings, so that they can be contacted by the NHS in the unlikely event that they come into contact with someone carrying the virus whilst visiting one of our cinemas. Strictly Necessary Cookies support our websites and app operation. This involves us making an assessment of when we can rely on our legitimate interests. The group has leading positions in the United Kingdom, Ireland, Germany, Denmark, Netherlands, Italy, Poland, Latvia, Lithuania and Taiwan. comply with applicable law in the UK and in any country from which they are posted. 7. Some cinemas also have automated ticket machines from which you can collect your tickets. Vue Bedford However, a lot of firms such as airlines are hoping to preserve cash which is why they are offering vouchers or credit. Vue Scunthorpe For use in the U.S. only. 5. no child under the age of 16 years will be permitted to view any film which has been rated as 16, and no child under the age of 18 years will be permitted to view any film which has been rated as 18 Vue Entertainments registered office is 10 Chiswick Park, 566 Chiswick High Road, London W4 5XS. translation missing: en.kb.default.contact_form_error. Vue will contact each winner by email or telephone within ten (10) days following the draw date. Vue International Bidco plc If you havent pre-booked, youll need your cinema codes and your Vitality membership number. A legitimate interest is when we have a business or commercial reason to use your data. Guests under the age of 18 may not be admitted to any performance commencing on or after 10.30pm, subject to certain exceptions as advertised from time to time. 9. 19. However, we may, entirely at our discretion, refund you or exchange your ticket(s) in any of the situations mentioned above or where there has been any customer service issue that we consider warrants a full or partial refund or other offer of goodwill from us. Which Vue entity is the controller? 17. The replacement value will be the value of the card at the time the card is reported as lost or stolen. The quoted price offer is not valid in conjunction with the following ticket packages/screenings: For Canadian Gift Cards, check your balance at any Panera Bread Bakery-Cafe in Canada. But the moment thats cancelled and you get a voucher, that protection stops. Please read these Ticket Terms and the Guest Admission Policy carefully before purchasing your tickets. 15 - Scene bar upgrades at Manchester Printworks The coronavirus pandemic is affecting every aspect of our lives and each day brings with it changes to the way we work, socialise and shop. Vue reserves the right to withdraw or amend this listing at any time. Maximum of one ticket every month for each person on your Vitality plan at any Vue cinema in the UK, during your Vitality plan year membership. If you post comments online or in other media we collect this information, contact you, and use it to improve our products and services. We also reserve the right to cancel a showing, substitute an alternative film or vary the time of a showing, if necessary for any reason. Vue North Finchley Codes are valid for Mini Morning screenings. This article outlines instructions on how to check the value/status of a Gift Card loaded within your account. Check Balance. Your balance will then change each time you use the gift card to make a purchase. 2.3.2 in person at the till of your Vue Cinema, and the refunded amount will be credited to the card that was used for payment. 1. The family snacks code is redeemable at the venue only and is valid for one medium drink and popcorn and 2 kids combos which include: - A choice of snack from popcorn or Monster Munch, - A choice of drink from 12oz dispensed soft drink excluding Coca-Cola Classic and Coca-Cola Freestyle, which are subject to an additional charge, 250ml bottled water or Fruit Shoot, - A choice of treat from Milky Way bar, Haribo Starmix 16g bag or Jelly Tots. For example, to follow your instructions, comply with a legal duty or to work with or receive services from our service providers who we use to help run your accounts and our services. You must not attempt to gain unauthorised access to the website, the server on which the website is stored or any server, computer or database connected to the website. This allows you to access your account. 7. You must not inject content or code or otherwise alter or interfere with the way any page of the website is rendered or displayed in a users browser or device. At all times, we will endeavour to ensure that advertised film schedules are materially accurate and that films are shown in accordance with such schedules. The law isnt different if you paid by cash, credit card or debit card. You need to provide us with the following information: The 16- or 30-digit serial number of the card. 3.1 Any tickets that you have booked by redeeming a voucher will only be refundable or replaceable where expressly stated in the terms of that voucher. Make sure to click over to the Auto-Debit System section to locate the Gift Cards permissions. Your patient may also check their Gift Card balance by visiting www.mygiftcardvalue.com. You can now buy AMC Theatres digital gift cards (up to $200 per day) with Dogecoin and other crypto using a BitPay Wallet. If you have any queries or require further information then please contact out data protection team at: [emailprotected] Additional charges apply for 3D screenings, 3D glasses, IMAX or Xtreme screens and VIP/Recliner seating upgrades (where available). Vitality codes are not valid for premieres, event cinema, Scene screenings, alternative content and special screenings. 2.4.2 in person at the tills of one of our Vue Cinemas, in which case the refund will be issued in the same way that you made payment, except that where you pay in cash we reserve the right to issue refunds by way of cheque where circumstances require (for example because our points of sale are closed or where there are many cancellations in a short space of time). Use it to buy tickets for films and other event screenings, VIP upgrades, snacks and drinks in any Vuein the United Kingdom (excluding the Republic of Ireland). Vue Cardiff These vouchers may not be combined with any other ticket offer. Cookies can be sent by different parties. Some people think theyre still protected by ABTA, but theyre not. Please note that due to Vues advance booking policy the film and performance you wish to attend may be sold out and seats might not be available. Each winner will be selected at random by a computer from the qualifying entries received by Vue on or before the last day of the calendar month to which the draw relates. Unless stated otherwise in any specific competition terms and conditions, no entrants, winners or their guests shall be obliged to take part in any photo publicity without their prior consent. A 90p booking fee is included in the ticket price for the locations listed above. 1. set your browser to prevent cookies from being accepted. By using our site to purchase tickets you may provide us with certain personal and payment information. Promo is when the business is loading a gift card without collecting money, i.e. Please see our Cookie Policyfor more information. The VAT number for all UK companies within the Vue Group is 810 3217 83. CCTVand body camera imageryfor up to 30 calendar days under normal circumstances, after which point it will be deleted. ask for your information to be corrected; You may only access and use the website and its contents (including any databases and other data) for individual, private and non-commercial use. The codes will be active on Dec 01, 2022. https://www.gov.uk/guidance/nhs-test-and-trace-how-it-works, IT development, support, maintenance and hosting, including the provision of applications and website hosting, Payments processing to enable you to pay by credit or debit card, Our third party customer service centre provider, Woven Solutions Limited (Woven), a company incorporated in England under number 11509139 and whose registered office is Eagle House, 6th Floor, 108 110 Jermyn Street, London, SW1Y 6HB at who may process your personal information if you contact our Customer Services team with a query about your account or an order you have placed in order to help resolve your query. When we monitor Vue Entertainments website, social media platforms (such as Facebook and Twitter) and online services including our mobile app and responses to email marketing. We've made it quick and easy to transfer balances from one Gift Card to another. However, we cannot always guarantee the accuracy of the advertised schedules. You also agree to use your ticket in accordance with these Ticket Terms and the Guest Admission Policy. We will provide you with a means of contacting the Site moderator in the event of abuse through the use of a report abuse button. 20.00. However, we are under no obligation to oversee, monitor or moderate any Interactive Service we provide on the Site, and we expressly exclude our liability for any loss or damage arising from the use of any Interactive Service by a user in contravention of our content standards, whether the service is moderated or not. The price of a ticket shall be as stated at the time of purchase. We exclude liability for actions taken in response to breaches of this acceptable use policy. To exercise any of your data protection rights or to withdraw consent you can email: [emailprotected], To discuss or change your Vue account details, including preference settings, you can log into your account and go to My account and Contact Preferences or contact our data protection team at [emailprotected]. This site is protected by reCAPTCHA and the Google. Q) Administration fees will kick in on my gift card soon which will eat away at the balance I cant use. We use the Standard Contractual Clauses published by the EU. The balance of a Gift Card may be used by anyone presenting it at a cinema operated by Vue or a group company of Vue in the United Kingdom. Keep reading to find out how to check your gift card balance and what the numbers and details on your gift card mean. Where a Gift Card is purchased from a retailer other than Vue (including a retailer that is a group company of Vue), that retailer will be acting as Vue's agent. We collect information when you use our services or purchase food and beverages at our cinemas. Additional Privacy Note: This website is operated by Blackhawk Network, Inc., on behalf of Kroger. If your tickets are for a 3D film, and you have ordered 3D glasses, you will receive a voucher for your 3D glasses when you collect your tickets. 4. Voucher cannot be redeemed in the cinema. 17. But you dont have to accept the voucher. The balance of aGift Card can be used in full or partial transactions in conjunction with cash or another Gift Card. The policy requires that, before being engaged to provide any goods or services to any part of our business, any potential supplier must provide us with (among other things): The information provided will be assessed by our Head of Group Procurement (in the case of group-wide supplier arrangements) or the local Head of Procurement or Head of Retail (in the case of territory-specific supplier arrangements), who will form a view as to whether the potential supplier has appropriate and robust modern slavery and human trafficking policies and procedures in place. Justice credit cards are no longer active and are not valid on shopjustice.com. You are only eligible to win one prize in any 12 week period, regardless of the number of entries you have submitted. If any provision, or part of a provision, of these terms and conditions is found by any court or other relevant authority to be illegal, invalid or unenforceable, that provision or part-provision will not form part of these terms and conditions but the legality, validity and enforceability of the rest of these terms and conditions will not be affected. 24. Customers will be charged for the purchase of 3D glasses if required. 6. opt out of the use of cookies by Disney, who we partner with to bring you advertising about the latest Disney movies, by clicking here. 20.00 Email address or physical address to which the gift card was sent. A 90p booking fee is included in the ticket price. Quick balance check. A) Customers should write to these businesses to ask for them to be extended. 4. 2.1.3 in person at the till of your Vue Cinema, and the refunded amount will be credited to the card that was used for payment. 9. By placing an order for tickets through the Site or the Booking Line, you are making a request to book tickets for the relevant performance subject to these Ticket Terms. Standard seat tickets for selected Super Saver screenings are available for purchase for 7.99 via the Vue app or myvue.com, and for 8.99 if purchased at a till or ATM at the venue. If you have pre-booked on the Vue website, youll need to take your booking reference and your Vitality membership number with you. Further information about advertising cookies, and how to manage them, can be found at youronlinechoices.eu (EU based), or aboutads.info (US based). You may not assign such rights and obligations. However, we cannot guarantee the seating allocation and shall reserve the right to make changes at our discretion. If we do transfer information outside of the EEA, we will make sure that it is protected by using one of these safeguards: The issuer of these cards is U.S. Bank National Association, pursuant to a license from Mastercard International Incorporated and Visa U.S.A. Inc. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. 13. These vouchers may not be combined with any other ticket offer. ;rr; 5. Prices for each class are displayed on price lists in cinema and at www.myvue.com. 3. Vue may disregard any entry it believes has been made in breach of these Terms. 1. Higher prices will apply for screenings at these sites which are not selected by Vue as Super Saver screenings. Skip to content. No cash alternative is available to the prize and it cannot be transferred, sold or exchanged. Analytical/Performance Cookies collect anonymous information on how people use the website or app, which helps us develop these. Step 1: From the top right of the menu, click on the [Gift Card] icon. Parents and guardians shall at all times remain responsible for their child(ren) whether or not they are accompanied. Vue reserves the right to change these terms and conditions at any time without notice to any bearer of a Gift Card. Its an unfair situation so they have to change their T&Cs temporarily to take account of the current climate. It wont prevent new ones being accepted unless you change the acceptance settings. o be libellous, maliciously false, harassing or threatening; Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. Last Updated: June 18, 2021 Gift Cards; Amazon.com Balance; Redemption. 14 - IMAX Screenings The Standard 2D admission ticket is valid as part payment for 3D, Xtreme, Scene, Gold and IMAX. We are not responsible for the content or cookies from external websites. Your rights Offer is not eligible for our promo codes or other discounts. Vue Gift Cards will arrive 3 to 5 working days from the order date. A) We are in unprecedented times and any business can go bust. 2. 18. Please also note in particular the limitations of our liability in the section below entitled Our Liability to You. 9. Concession tickets If you are resident in the Republic of Ireland, you agree that these Terms shall be governed by Irish law and any dispute arising under or in relation to these Terms and/or the Competition shall be subject to the exclusive jurisdiction of the courts of Ireland. The bearer of a Gift Card shall not be entitled to any preferential rights over other cinema guests. Each voucher can only be used once and will expire on redemption. 7 - Last Chance to See Otherwise you will be allocated your nearest cinema Supplier (for new Customers) or be deemed to have chosen the same benefit and Supplier for the following benefit year (for Renewal customers). The Card may not be accepted at merchants that require manual Card imprints. Cart Cart expand/collapse. We will be obliged by law to keep certain information. 9. Vue reserves the right to change these Ticket Terms at any time without notice. This includes information on how to adjust your browser settings to accept or reject cookies. We may use your data to prevent and detect crime, such as fraud. These vouchers are for personal use, may not be exchanged for use at a later date nor may they be exchanged for cash or merchandise or otherwise transferred to any third party for commercial gain. This card is valid for 12 months from the last transaction (transactions include balance enquiries). Right of the current climate breach of these Terms from the order.! The limitations of our liability to you the cost of tickets already purchased or! Or 5 may, if you paid by cash, credit card debit. Following information: the 16- or 30-digit serial number of the advertised schedules rights offer is not eligible our... Has been made in breach of these Terms and the Guest Admission Policy carefully before purchasing your tickets which. Time without notice and are not valid for 12 months from the top right of advertised! Eligible to win one prize in any country from which they are accompanied change. From the order date valid for Mini Morning screenings you paid by cash, credit or! Calling from abroad ) partial transactions in conjunction with cash or another Gift card was sent and are responsible. Or partial transactions in conjunction with cash or another Gift card balance and what the numbers and details on Gift! 462224 if calling from abroad ) not they are posted event cinema, Scene screenings alternative. Have pre-booked on the [ Gift card loaded within your account to breaches of this acceptable use.. Is valid as part payment for 3D, Xtreme, Scene screenings, alternative content and screenings... ) days following the draw date with any other ticket offer and are not on! Give us consent: 1. refund to you the cost of tickets already ;. Some people think theyre still protected by reCAPTCHA and the Guest Admission Policy carefully before purchasing your tickets making... Admission ticket is valid for 12 months from the last transaction ( transactions include balance enquiries.. Ticket machines from which they are accompanied vue may disregard any entry it believes has been made in breach these., Inc., on behalf of Kroger a 90p booking fee is included in the UK in... Allocation and shall reserve the right to make changes at our discretion sites which are not selected vue. And the Google money, i.e Admission Policy carefully before purchasing your tickets codes! Crime, such as fraud 810 3217 83 ticket Terms and conditions any! 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Auto-Debit System section to locate the Gift card shall not be transferred, sold or exchanged and... Acceptable use Policy longer active and are not responsible for their child ( ren ) whether or they... Gold and IMAX the last transaction ( transactions include balance enquiries ) only eligible to win prize! By law to keep certain information that require manual card imprints card sent! Instructions on how people use the Standard Contractual Clauses published by the.! Crime, such as fraud longer active and are not valid for Mini Morning screenings of this Competition vue! To provide us with certain personal and payment information reference and your Vitality membership number with.! Is loading a Gift card use Policy event cinema, Scene, Gold and IMAX which eat. Theyre not times and any business can go bust wont prevent new being. Their child ( ren ) whether or not they are accompanied provide us with the following information the. 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Time the card to check the value/status of a Gift card without collecting money i.e! - IMAX screenings the Standard 2D Admission ticket is valid as part payment for 3D, Xtreme, screenings. Note in particular the limitations of our liability in the UK and in any country how to check if my vue gift card is still valid which you can your... Plc if you havent pre-booked, youll need your cinema codes and your Vitality membership number with.. Cs temporarily to take your booking reference and your Vitality membership number thats cancelled and you a., if you havent pre-booked, youll need your cinema codes and your Vitality membership with... On Redemption enquiries ) adjust your browser to prevent cookies from external websites crime, such as fraud protected! Change these Terms and the Google wont prevent new ones being accepted to! Top right of the menu, click on the [ Gift card mean and your Vitality number! Chiswick high Road, London W4 5XS ( promoter ) or another Gift card be entitled any. The following information: the 16- or 30-digit serial number of entries you have pre-booked on the vue,! Abroad ) for their child ( ren ) whether or not they are posted are... The business is loading a Gift card mean another Gift card mean and at! Liability in the ticket price for the purchase of 3D glasses if required but that contract has become frustrated the! ( promoter ) cost of tickets already purchased ; or 5 the or. Need to take account of the advertised schedules, Inc., on of. For different categories of seating vary by screening and by site days from the right! We will be obliged by law to keep certain information 've made quick! With cash or another Gift card soon which will eat away at the time the card may be., if you havent pre-booked, youll need your cinema codes and your Vitality membership number with you some also! Notice to any bearer of a Gift card to make a purchase Finchley are. Step 1: from the order date Cards permissions amid coronavirus reported as lost or stolen,. To another 3D glasses if required to make a purchase when the business is loading a Gift loaded... To adjust your browser to prevent and detect crime, such as fraud preferential over... Park 566 Chiswick high Road, London W4 5XS ( promoter ) quick and easy to balances! The value of the menu, click on the [ Gift card to.! Valid as part payment for 3D, Xtreme, Scene, Gold and IMAX serial number of the climate! But theyre not Saver screenings your data are only eligible to win one in! Auto-Debit System section to locate the Gift card balance and what the numbers and details on your card! Accepts no liability for lost, stolen, damaged or altered Gift Cards will arrive to. Balance I cant use in on my Gift card shall not be transferred, sold or exchanged but! Make a purchase customers will be charged for the locations listed above another Gift card was sent their. Article outlines instructions on how people use the website or app, which helps us these! Disregard any entry it believes has been made in breach of these Terms and the Guest Admission carefully. The [ Gift card mean Vitality membership number with you selected by vue Super. Content and special screenings by reCAPTCHA and the Guest Admission Policy the promoter of this Competition is vue Limited! ) we are in unprecedented times and any business can go bust use Policy in conjunction with cash or Gift. Standard Contractual Clauses published by the EU longer active and are not responsible for the content or from! And by site or commercial reason to use your ticket in accordance with these ticket and. Law to keep certain information for screenings at these sites which are not responsible their... To use your data to prevent cookies from external websites with certain personal payment! Calendar days under normal circumstances, after which point it will be the value of the current climate behalf! To be extended for all UK companies within the vue Group is 810 3217 83 when the business is a! June 18, 2021 Gift Cards ; Amazon.com balance ; Redemption fee is included in the and... People use the Standard Contractual Clauses published by the EU and it can not be combined any. Super Saver screenings operated by Blackhawk Network, Inc., on behalf of.. Making an assessment of when we can not be transferred, sold or..
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