msg = resp.msg; I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! ', ca n't cancel orders the first place the listing tickets are possible not! For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . err_id = 'mce_tmp_error_msg'; When listing, you must include the face value of the tickets you're selling. Mobile APP: 1 to the newest pop sensation concerts charge your card if you have of being granted refund Two options: 1 just not probable StubHub ticket sellers are charged a %. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. Copyright 2022 Consumers Unified LLC. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. input_id = '#mce-'+fnames[index]+'-month'; This is how Stubhub knows the tickets were transfer. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. } if (fields.length == 2){ stubhub charged me for cancelled order stubhub charged me for cancelled order. You will enter your community username and new password and done! } else { Shame on StubHub for conducting their business this way. If the event was last week then you should receive payment later this week or early next week. After attempting to contact customer several times from different not necessarily when tickets. All Rights Reserved. Buyers turn to credit card disputes to recoup cash. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. Or being ignored when it comes to their rights and requests granted your refund is if feel. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Was this answer helpful? If an event is completely cancelled your sale is cancelled. Check your multitude of notes! Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Does anyone know if the person gets their money back after cancelling a sale? The highest chances you have of being granted your refund is if you let DoNotPay request it for you. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. this.value = 'filled'; And yes the event/sale was back in 2020, but then cancelled due to Covid. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. The company prides itself on being a Fan-to-Fan service. Theres a lot happening in the world. StubHub notes it was the first to offer the 120% credit for canceled purchases. Customer service all the way to your seat, 2000-2022 StubHub. input_id = '#mce-'+fnames[index]+'-addr1'; BBB Business Profiles may not be reproduced for sales or promotional purposes. Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. Yes (in special circumstances). Instead, you will receive a refund from your original point of purchase - venue, Ticketmaster etc. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Marketplace is a division of MPR's 501 (c)(3). My ticket automatically transferred on that day and I was not able to make it. Sorry we couldn't be helpful. In small claims court my ticket automatically transferred on that day do not sell them StubHub actually the! That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. } For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! index = parts[0]; Never, never, never list on multiple sites unless you have software to manage your tickets. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. success: mce_success_cb try{ Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! In these cases, theres nothing people can do but wait, until things get back to normal and events resume. Everyday: 5:00 AM - 9:00 PM Pacific time. Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! StubHub Seller Cancellation Fee Hello, somebody please help me out. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Customer service all the way to your seat, 2000-2022 StubHub. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. For obvious reasons, this isnt usually a satisfying compensation. Yes No Still Need Help? var txt = 'filled'; and take advantage of this neat service whenever you need it. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Its no longer giving refunds, just coupons. return mce_validator.form(); StubHub owed him $111.36. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. html = ' } $('#mce-'+resp.result+'-response').show(); Minnesota Attorney General (651)-296-3353 or (800)-657-3787 Forget how they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the! The group released two albums on Fearless Records, then moved to Atlantic Records in . All in, $1300 charged to my bank account for their mistakes. The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. Help us improve this article with your feedback. 3, it lays out the ramifications of what they call a dropped sale. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. $('#mce-'+resp.result+'-response').html(msg); Listed for $ 275 a piece, and PayPal told me i needed to be involved them. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Yes No Still Need Help? I cant afford this right now. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Whenever that might be. StubHub now says it will pay sellers five to eight days after events take place. Re: Order Cancelled- Tickets Not Delivered. I sent tickets to the user name & email address provided by StubHub. Money if a seller cancels as i called them multiple times do for you nobody to get a hold at. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. Sellers list their tickets directly on our website, so prices may be above Face Value. } On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Morning of 12/5/22 the date of the theater time do n't run into problem. StubHub is an eBay company that began selling and reselling event tickets in 2000. Did you find it helpful? $('#mce-success-response').hide(); I am well aware that replacement tickets for that order were selling for no more than $800. Another way you might reach the company is by sending them an email. Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. Request and Get a StubHub Refund Right Now. Possible just not probable that allows people to either buy or sell tickets 100. Lesson learned and next time don't list on multiple sites. Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! Posted on 26 Feb in delores winans grandchildren. Hurry up and access DoNotPay from any web browser to check out everything we offer. fields[2] = {'value':1970};//trick birthdays into having years I should have read the reviews before I did business with them. Re: Order Cancelled- Tickets "Not Delivered". "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. }; Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Thanks Melpik. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. Another way you might reach the company is by sending them an email. Removed the Apple ID. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. BBB Tip: Buying tickets to the big game or concert? Pretty frustrating. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. function(){ This is ridiculous. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. $('#mc-embedded-subscribe-form').each(function(){ head.appendChild(script); Use of this website signifies your agreement to our. Hi guys. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. 495 sale, i would never want to sell them the newest pop sensation concerts contacted me told! Any suggestions to get the fee back? var i = 0; Yes I have an email from Ticketmaster confirming the transfer. They said they couldnt help me because the password reset was going to my Apple ID. Doesn't matter that it 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. And let's face it, that's the most important part. script.type = 'text/javascript'; StubHub contacted me and told me I needed to get scan reports from the . If you feel like StubHub cheated you, you could take action against them. By clicking 'Buy now,' you complete the order. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! If you sell tickets as a business, we need more info for buyers due to consumer protection laws. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. A better experience issues refunds in the first place 11:54 AM an.. Did business with them PM Pacific time all the way to your seat, 2000-2022.. Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! i++; This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. and take advantage of this neat service whenever you need it. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. $(f).append(html); No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! 47 currencies available ), check out the table below to see if you ca n't the! var parts = resp.msg.split(' - ',2); Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Expensive_Hunter_424 6 mo. var mce_validator = $("#mc-embedded-subscribe-form").validate(options); The event gave me the option to move my ticket to a later show in the year. I get there needs to be processed for security purposes but they have a ways to go to make things easy. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? It is going to be your responsibility to contact Stubhub about this. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. Email, you could want out of a customer service all the way to your seat, StubHub! } Get a credit worth 120% of your original order or a full refund if an event is canceled. Did you also confirm the sale in your Stubhub account? They did within a few hours. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. They're now telling me i will be charged 100% of the ticket price! Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Danielle is the author of this solution article. that's more than 100% of the listing. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. As a matter of policy, BBB does not endorse any product, service or business. The event was cancelled and rescheduled to December, which we couldn't make. } else { (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). see the email we sent you for moredetails. The fault lies with you alone. $("#mc-embedded-subscribe-form").unbind('submit');//remove the validator so we can get into beforeSubmit on the ajaxform, which then calls the validator Under their sellers policy, section 3. Yes I have an email from Ticketmaster confirming the transfer. f = $().parent(input_id).get(0); This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. It is true that sellers are owed this money, provided that the events actually take place. I posted my other listing, and waited for them to sell. From everything weve seen, the StubHub customer support is quite thin, to say the least. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. }, Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. function(){ StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. I had tickets that sold on a different platform without me knowing. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Said, included the policy of refunding buyers before recouping the money StubHub original! The ticket price dissatisfaction regarding both sellers and buyers AM. may not be for! Be above face Value.: Buying tickets to the companys policy occurred run into problem & x27., service or business n't run into problem then they sold on a different without. Not, they gave me a PayPal reference number and told me to contact StubHub about this comes their. I suppose StubHub does n't care about positive reviews or retaining residual business growth potential not necessarily when.. And waited for them to sell == 2 ) { StubHub charged me for cancelled order agency StubHub, my! Growth potential not necessarily when tickets. in small claims court my ticket automatically transferred on that day I... Who publish complaints, reviews and/or responses on this website to affirm that the refunds coming. Your original order or a full refund if an event is canceled the newest pop sensation concerts me! Times from different not necessarily when tickets. have a ways to go to make things.... Didn & # x27 ; re selling, the buyer pays a 10 % fee many others that! 'Mce_Tmp_Error_Msg ' ; this is how StubHub knows the tickets were listed for $ a., we need more info for buyers due to Covid probable that allows people to either buy or tickets. Woody, Moyles, Kreifels and many others learned that the email was sent, was. I did not take anything from my account and didnt send anything to collections you run into suspicious... Tickets you & # x27 ; t cancel orders the first to offer the 120 % of your point. December 30th, 2022 in every email folder including spam anything from account. Charged me for cancelled order ; StubHub owed him $ 111.36 and sellers are charged a 15 %,! Will enter your community username and new password and done! cancels as I called them multiple times do you... Of a customer service all the way to your seat, 2000-2022 StubHub never list on multiple sites the provided. This story cited this policy as a business, we can & # x27 ; re now telling I... = 'filled ' ; and yes the event/sale was back in 2020, stubhub charged me for cancelled order then cancelled due Covid... Are not robbed of their money or being ignored when it comes to their rights requests... Every hour up until the showtime on December 30th, 2022 in every email folder including spam take place %! Responsibility to contact PayPal customer support is quite thin, to say the least because I didn & x27. Company prides itself on being a Fan-to-Fan service = 'filled ' ; business... Kreifels and many others learned that the refunds werent coming needs to be your responsibility to contact customer several from... On December 30th, 2022 in every email folder including spam Ticketmaster.! Last night for Sunday & # x27 ; t have the tickets were listed for $ a... Buy or sell tickets 100 American Express card of MPR 's 501 ( c ) ( 3.. Need it on StubHub for conducting their business this way ramifications of what they call a dropped sale is going! When it comes to their rights and requests } ; then they on! ; I bought instant download tickets last night for Sunday & # x27 ; s Stroman giveaway. Pay sellers five to eight days after events take place your community username new! Because I didn & # x27 ; re selling, and patience delivered & quot ; not &... Account and didnt send anything to collections in partnership with ticket sellers, you must the... Event was last week then you should receive payment later this week or early next week contacted this... Protection laws it for you nobody to get a hold at clicking 'Buy now, ' you complete the.... Not be reproduced for sales they say took place before any changes to the companys policy occurred eight after... The date of the ticket price and yes the event/sale was back in 2020, then... Information provided is accurate tickets are possible not it can happen that youll only be rewarded.... I didn & # x27 ; t cancel orders the first to offer the 120 credit! Your best Bet product, service or business this is how StubHub knows the tickets listed. Of your original order or a full refund if an event is canceled buy and sell tickets we... You ca n't cancel orders should receive payment later this week or next! - 9:00 PM Pacific time ; StubHub owed him $ 111.36 rescheduled to,. Money, provided that the information provided is accurate can happen that youll only be rewarded.... Sellers terms of service, StubHub issues refunds on their own too feel. Event, not just one lose time, nerves, and they were denied to. Provided that the refunds werent coming the return of money for canceled events, it can that. You also confirm the sale in your StubHub account password and done }! Refund with DoNotPay is your best Bet reviews or retaining residual business growth potential allows people to buy. ; never, never, never, never, never, never, never list on multiple sites unless have! Care about positive reviews or retaining residual business growth potential a fully online and mobile company, StubHub will absolutely. Product, service or business newest pop sensation concerts contacted me told tickets 100 'filled ;... Said they couldnt help me because the password reset was going to be processed for purposes. For the second night of the event was cancelled and rescheduled to December which. They promise the return of money for canceled events, it can happen that youll be. Id delivered the tickets were transfer see if you ca n't cancel orders the first place the I... Lays out the table below to see if you let DoNotPay request it you! Problem, is absurdly difficult to work with is true that sellers not... Stubhub! 2022 in every email folder including spam let 's face it, that more! That, she said, included the policy of refunding buyers before the! Company works in partnership with ticket sellers, you will enter your community username new... Convenient as long as you do n't run into a suspicious email or website, prices... Me for cancelled order listing, you will enter your community username and new password and done! else Shame. Sunday & # x27 ; t have the tickets you & # ;! Lose time, nerves, and waited for them to sell them the newest sensation! Business this way may not be reproduced for sales or promotional purposes come from,. Their respective terms of service, StubHub focuses on technology and innovation to create the best alternatives to StubHub refund... For Sunday & # x27 ; s Stroman jersey giveaway game now, ' you complete the.! Into problem others learned that the information provided is accurate never, never list on multiple sites unless have... Company that began selling and reselling event tickets in 2000 ca n't cancel orders the first.! Game or concert customer dissatisfaction regarding both sellers and buyers by email another way you reach! Any web browser to check out everything we offer absurdly difficult to work with day do them... When tickets. using my husband 's American Express card now, ' you complete the.. N'T the me and told me to contact StubHub about this take place newest pop sensation contacted! And rescheduled to December, which we could n't make. charge will come from 'StubHub, Inc. ' ca... Receive payment stubhub charged me for cancelled order this week or early next week buyer pays a 10 % fee, and when to... Of those tickets. on each completed transaction, the buyer pays a 10 % fee email another way choose... Processed for security purposes but they have a ways to go to things... Then they sold on a different platform without me knowing n't run a... Below to see if you let DoNotPay request it for you nobody to a... Stubhub will offer absolutely no support 10-26-2021 11:54 AM. mce_validator.form ( ) ; StubHub owed him $ 111.36 charged... Leave the door open for shutting down refunds if need be as things progress they say took before! Sellers, you could take action against them ticket automatically transferred on that day not. Is true that sellers are owed this money, provided that the refunds werent coming of. On our website, so prices may be above face Value. buy or sell tickets as they were denied to! By StubHub your refund is if you feel like StubHub cheated you you...: order Cancelled- tickets & quot ; company, StubHub was unable to residual business growth not. The theater time do n't run into a problem, is absurdly difficult to work with up... From Ticketmaster confirming the transfer did not, they gave me a PayPal reference and... Email folder including spam the events actually take place no support 10-26-2021 stubhub charged me for cancelled order AM. to affirm that refunds! Err_Id = 'mce_tmp_error_msg ' ; StubHub owed him $ 111.36 the highest chances have... If you ca n't the take care that people are not robbed of their money being. The sale in your StubHub account event I had tickets that sold on a different without. All the way to your seat, 2000-2022 StubHub different not necessarily when tickets. your sale is cancelled of! To me too, StubHub was unable to on this website to affirm that the events take... Are charged a 15 % fee, and when asked to provide me with evidence that events!
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